Jobs in the United States

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Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Augusta, ME
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
Technical Program Manager - Child Safety (Legal)
Meta
Augusta, ME
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 1 min ago
EG
Operations - Process Manager - Sr
Eliassen Group
Augusta, ME
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 6 mins ago
OR
Senior Reddit Strategist
Outpost red
Remote, United States
- $72,000 to $212,000 USD / year
As our Senior Reddit Strategist, you own how every client shows up on Reddit: the plan, the people doing the work and the quality of what goes live.
Added 7 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Honolulu, HI
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 7 mins ago
Director, Procurement
Indeed
Honolulu, HI
…optimize enterprise tech sourcing. Additionally, you will manage a Senior Procurement Manager who leads the HR and Finance spend categories, including the contingent worker program,…
Added 7 mins ago
G
Senior Product Marketing Manager
GoTo
Honolulu, HI
- $113,000 to $132,000 USD / year
As a Senior Product Marketing Manager , GoTo Connect, you will:
Added 7 mins ago
Sr Manager - Proj/Prog
Maximus
Honolulu, HI
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Honolulu, HI
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 15 mins ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Senior Digital Product Manager, Guest Engagement in the ChoiceHotels.com team.
Added 21 mins ago
Senior Account Manager
whiz.ai
Franklin Township, NJ
We are looking for a passionate and solution-oriented Senior Account Manager to be responsible for multiple client accounts and who can:
Added 23 mins ago
J
Staff Technical Program Manager
Jobgether
Remote, United States
- $206,800 to $310,200 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Technical Program Manager based in the United States.
Added 23 mins ago
Sr. Field Service Team Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Field Service Team Manager based in the United States.
Added 28 mins ago
Talent Acquisition Specialist
KGTiger
Remote, United States
…supervision and is a self-starter. This role will report directly to Senior Manager, Talent Acquisition and Culture and assist in key strategic initiatives to drive our next phase of…
Added 33 mins ago
Senior Manager, Donor Retention & Direct Response
New York, NY
The Senior Manager, Donor Retention & Direct Response will oversee multichannel fundraising strategies, including direct mail, email, SMS, and digital campaigns, with responsibility for…
Added 33 mins ago
J
Writer (Evergreen – Fulltime)
Washington, DC
- Full-time
Potential roles will be part of an Akoya communications team reporting to a contract manager. This role is ideal for a communications professional with exceptional writing skills who is…
Added 35 mins ago
ALM Director - Balance Sheet Analytics (IC)
PNC
Cleveland, OH
…Pittsburgh or Cleveland. This is an individual contributor (non-manager)…
Added 35 mins ago
Project Manager - 3057473
Apex Systems, Inc.
Cleveland, OH
Added 36 mins ago
AI Risk and AI Risk Governance Manager-1
Huntington National Bank
Columbus, OH
Support risk governance program expectations for AI agents and agentic AI systems, including requirements related to autonomy, delegated decision-making, tool and API access, task…
Added 36 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Columbus, OH
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 36 mins ago
M
Principal Product Manager - Commerce AI Platform
Microsoft
CA · WA · NY · Mountain View, CA · Redmond, WA · Mountain View · Redmond · New York
- $165,600 to $331,200 USD / year
We are looking for a Principal Product Manager to own our catalog APIs and lead the catalog gap roadmap together with a large, experienced engineering and applied science team. You will…
Added 37 mins ago
M
Principal Product Manager, Business Apps in Work IQ
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $165,600 to $331,200 USD / year
We are looking for a Principal Product Manager to lead product strategy for the developer experience behind Business Applications in Work IQ and Dataverse. You will set strategy and…
Added 37 mins ago
M
Principal Product Manager, Search Ads- Retail Lead
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $331,200 USD / year
Communicate product vision, strategy, and results to senior leaders and cross-functional partners.
Added 37 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…team, you’ll join a diverse global community of engineers, program managers, data scientists, security researchers, and threat hunters who apply deep knowledge of attacker tactics and…
Added 54 mins ago
M
Senior Category Manager - Surface Accessories
Microsoft
WA · Redmond, WA · Redmond
- $86,100 to $187,400 USD / year
…is a key component of the Surface Consumer business. As the Senior Category Manager - Surface Accessories, you will be responsible for managing and growing this global business unit. In…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbus, OH, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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