Jobs in the United States

25+ jobs

Save this search

Added just now
Big Data - Project Manager
blueStone
Stamford, CT
Our client is a Pharmaceutical company and is seeking a subject matter Big Data Project Manager.
Added just now
Project Manager
Bristol & Bates
Las Vegas, NV
The Project Manager (Agile) will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an agile development…
Added just now
BIDW Project Manager
Blue Spire Inc
Glendale, AZ
Accountable for the overall planning, tracking, and execution of an Enterprise DW/BI program using an iterative, multi-phase approach
Added just now
Senior Program Manager
AYR Global IT Solutions Inc
Folsom, NJ
The IT Program Manager will oversee the budgeting, planning, and execution of
Added just now
B
Marketing Project Manager
Blazer
Remote, United States
- $2,000 to $4,000 USD / month
Now we are looking for a Senior eCommerce Project manager.
Added just now
Entry level jobs for Freshers Quality Analyst/ Business Analyst
Beta Soft System Inc.
Fremont, CA
As an Entry level business analyst / Project Manager, You’ll be expected to capture complex processes and requirements from business experts in detail to form concrete, practical…
Added just now
Benefits Savings Manager
Beyond Consulting Solutions
Northfield, IL
Beyond Consulting Solutions uses a team of highly experienced and certified professionals to provide program, project and data management consulting, with additional specialty services…
Added just now
Product Development Project Manager
Beyond Consulting Solutions
Pennington, AL
Beyond Consulting Solutions uses a team of highly experienced and certified professionals to provide program, project and data management consulting, with additional specialty services…
Added just now
Microbiologist
Beyond Consulting Solutions
Appleton, WI
Beyond Consulting Solutions uses a team of highly experienced and certified professionals to provide program, project and data management consulting, with additional specialty services…
Added just now
Technical Project Manager
Beyond Consulting Solutions
San Jose, CA
Beyond Consulting Solutions uses a team of highly experienced and certified professionals to provide program, project and data management consulting, with additional specialty services…
Added just now
Technical Project Manager- Denver
Beyond Consulting Solutions
Denver, CO
Beyond Consulting Solutions uses a team of highly experienced and certified professionals to provide program, project and data management consulting, with additional specialty services…
Added just now
Sr Buisness Analyst
Arete Technologies, Inc.
Lansing, MI
…Analyst is responsible for analyzing the raw data gathered by the project team, applying the appropriate tools and techniques to create meaningful results. This individual is an active…
Added just now
Sr.Business Analyst
Arete Technologies, Inc.
Lansing, MI
…Analyst is responsible for analyzing the raw data gathered by the project team, applying the appropriate tools and techniques to create meaningful results. This individual is an active…
Added just now
Project Manager
Arete Technologies, Inc.
Lansing, MI
The required position is for a Project Manger to lead multiple Information Technology (IT) projects in support of the Michigan State Housing Development Authority (MSHDA). As a member of…
Added just now
Sr Buisness Analyst
Arete Technologies, Inc.
Lansing, MI
…tasks. Works under general supervision; typically reports to a project manager. A certain degree of creativity and latitude is…
Added just now
DevOps Architect
Arete Technologies, Inc.
Miramar, FL
Experience with project or program management [Optional]
Added just now
Drilling Manager
Vulcan
Kennesaw, GA
The Drilling Manager is responsible for managing and directing the Drilling Program. Key areas of responsibility include providing drilling strategy as the Subject Matter Expert with…
Added just now
Technical Project Manager
Arete Technologies, Inc.
Chester, VA
…of cross functional internal and external stakeholders. The project manager will work very closely with VITA Service Leads, IT Infrastructure Services Program Management Office,…
Added just now
Project Manager
Arete Technologies, Inc.
Lansing, MI
EPMO supporting MDHHS is requesting a Project Manager to provide project management and support services for the implementation of MDHHS - Free Range - IBM Rational Tools End of Life…
Added just now
Program Manager
Arete Technologies, Inc.
Durham, NC
Program Manager to manage the planning and implementation of the DHHS DSOHF Electronic Health Record - Health Information System (EHR - HIS) Program.
Added just now
Pharmacy Solutions Advisor
Axium Healthcare Pharmacy, Inc.
Lake Mary, FL
…coordination of sales efforts with assigned Business Development Manager (BDM) and/or Pharmacy Solutions Consultant (PSC– outside…
Added just now
Electrical Maintenance Coordinator
Vulcan
Norcross, GA · Kennesaw, GA
…This role requires strong knowledge of electrical systems, project management skills, and the ability to interpret technical documents like schematics and electrical…
Added 1 min ago
Manager, US Operations - Verfications Department
AvantCredit
Chicago, IL
…participated in the prestigious Y-Combinator startup incubator program in Silicon Valley, the preeminent program of its…
Added 1 min ago
On Campus (UIUC) Software Engineer Team Lead/Manager
AvantCredit
Champaign, IL
…leading and developing a team of Junior Student Developers, project management, and being a system…
Added 1 min ago
IT Project Manager
AditiStaffing
Holmdel, NJ
The IT Project Manager Consultant will manage multiple medium / large projects for a specific Operations Program. She/he works closely with the solution engineers, operational support…

Maximus

Sr Manager - Proj/Prog

Columbus, OH, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

Apply About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

Report this job