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Sr Manager IT - Nuclear Programs & Projects
Constellation Energy Generation, LLC.
Baltimore, MD · Chicago, IL · Kennett Square, PA · Warrenville, IL · De Pere, WI · Houston, TX
Drive and enhance Nuclear programs and projects, including technical, strategic, and M&A efforts providing oversight over program delivery and organizational change management.
Added 3 mins ago
Custom Solutions Project Manager
Keysight Technologies, Inc.
Loveland, CO
As a Custom Solutions Project Manager with Keysight’s Aerospace & Defense Custom Solutions (ADCS) group, you will lead the delivery of custom test system solutions for one or more…
Added 8 mins ago
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Health IT Strategy - Epic and EHR Modernization Senior Manager
Accenture
Saint Louis, MO
- $132,500 to $338,300 USD / year
As a Health IT Strategy - Epic and EHR Modernization Senior Manager, you will lead major components of Epic and EHR modernization programs, applying deep EHR/platform expertise across the…
Added 29 mins ago
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Manager, Business Intelligence & Revenue Analytics
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Remote, United States
- $120,000 to $160,000 USD / year
This is a hands-on leadership role. The Manager is expected to balance people leadership with direct analytical contribution, personally owning key initiatives and complex analytical work…
Added 33 mins ago
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Transportation Construction Manager 2
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Uniontown, PA
- $69,086 to $104,959 USD / year
Lead major transportation projects that help shape the future of Pennsylvania travel! As a Transportation Construction Manager 2 with the Department of Transportation, you will oversee…
Added 34 mins ago
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R&D Project Engineer
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- $48.95 to $72.22 USD / hour
Lead complex engineering projects within a Research, Development and Engineering (RDE) environment, ensuring delivery on time, within scope, and within budget
Added 34 mins ago
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Engineering Project Manager
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Burnsville, MN
- $48.95 to $72.22 USD / hour
This role is ideal for a seasoned Engineering Project Manager who brings technical literacy and strong project leadership experience, capable of owning complex, high‑visibility projects…
Added 34 mins ago
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Director, Global Talent Acquisition
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Bloomington, MN
- $180,080 to $225,100 USD / year
Lead recruiting across professional, technical, manufacturing, commercial, and leadership roles, while building a high-performing global team.
Added 34 mins ago
Senior or Principal Scientist/Senior Manager - Power Generation and Electric Transmission
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Bloomington, MN
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Added 35 mins ago
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Initiative Manager - Lighting
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Minneapolis, MN
- $11.41 USD / hour
We are looking for an Initiative Manager to join our growing Market Transformation team. This role will report to the Senior Manager of Market Deployment. The Market Transformation team is…
Added 35 mins ago
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Engineering Project Manager
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- $48.95 to $72.22 USD / hour
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Added 37 mins ago
Project Manager
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…serve and their quality of life through our community support program and through our individual efforts as involved community…
Added 53 mins ago
Senior Project Manager - Signage & EGD
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The GNU Group is aggressively looking for an experienced Senior Project Manager - Signage & EGD to lead the planning and execution for environmental branding, architectural signage and…
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…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
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Project/Program Manager
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Insight Global is seeking an experienced IT Program Manager to support a large-scale, global IT transformation for one of our clients. This individual will own the execution of a multi-year…
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…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
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Technical Program Manager III, Software Tools
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Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbus, OH, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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