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Added 2 mins ago
Senior Product Manager (AI Datacenter)
Keysight Technologies, Inc.
Santa Clara, CA · Calabasas, CA
Keysight is seeking a Senior Product Manager to define and drive the vision, strategy, and roadmap for the Keysight AI Data Center Network Validation Solution, which helps customers…
Added 5 mins ago
Sr Portfolio Manager
Jobgether
Remote, United States
The Senior Portfolio Manager will provide strategic leadership and operational oversight across a portfolio of federal government programs, ensuring successful delivery, financial…
Added 7 mins ago
Sr. Engineer, Software Engineer (Test Automation Developer)
AB3 Nationwide Life and Annuity Insurance Co
OH · AZ · IA
…capabilities across ClaimCenter, Comms Hub, document and content management, messaging, email, and related claims workflows. Applies Agile, DevSecOps, and data-driven quality practices,…
Added 7 mins ago
Consultant, Data Engineer - Reference Data Management
AB3 Nationwide Life and Annuity Insurance Co
OH · AZ
Embedded within Nationwide Financial’s business organization, this is a hands-on technical role focused on configuring, integrating, and operating the Semarchy reference data management…
Added 14 mins ago
Senior Contract Procurement Specialist
Impact Fire
MA · Southborough, MA
…life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a…
Added 14 mins ago
Director, Internal Audit
J&J Family of Companies
Raynham, MA
Typically 10-12 years of progressive experience in internal audit, external audit, finance, or risk management, including leadership responsibility at the director or senior manager level.
Added 14 mins ago
S
General Manager 4 - Food
Sodexo
SOMERVILLE, MA
- $89,250 to $115,500 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 14 mins ago
Sr. Global Category Manager - Sensors and Pneumatics, Electromechanical Strategic Sourcing Team
Amazon
North Reading, MA · N Reading, MA
The Strategic Sourcing team is seeking an experienced Sr. Global Category Manager for Sensors and Pneumatics (Robotics Applications) with a strong technical background in sensor…
Added 14 mins ago
Business Development Manager, SMS
Celgard, LLC
Charlotte, NC
The Manager, Business Development Specialty Membrane Solutions (SMS), will have direct management responsibilities for delivering on Celgard’s growth initiatives and sales efforts for all…
Added 14 mins ago
Senior Manager, Agile Delivery
Pegasystems
Waltham, MA
…collaboration, transparency, and continuous improvement. As Senior Manager, Agile Delivery, you will lead and develop a team of Agile Delivery professionals while helping evolve how work is…
Added 14 mins ago
Senior Manager, Executive Office Operations
Blue Cross Blue Shield of Massachusetts
Boston, MA
The Senior Manager will provide high-level strategic, administrative, and operational leadership to ensure the seamless functioning of the Executive Office. Reporting directly to the Vice…
Added 14 mins ago
GA
Sr Manufacturing Engineer 2 – Sourced Hardware
GE Aerospace
Boston, MA · Lynn, MA
- $136,000 to $181,000 USD / year
The Senior Manufacturing Engineer will manage and coordinate delivery projects within the Supplier Performance & Execution Sourcing Section. You will organize and coordinate…
Added 14 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Boston, MA
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
Added 14 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Boston, MA · Lynn, MA
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 14 mins ago
Cyber Defense & Resilience - Incident Response - Senior Manager
PwC
Boston, MA
As a Cyber Defense & Resilience - Incident Response - Senior Manager you will lead incident response efforts, guide remediation activities, and help clients respond to cyber threats across…
Added 14 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Boston, MA · Lynn, MA
- $116,000 to $155,000 USD / year
The Senior Manufacturing Engineer will manage and coordinate delivery projects within the Supplier Performance & Execution Sourcing Section. You will organize and coordinate…
Added 14 mins ago
RA
Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Boston, MA
- $150,000 to $225,000 USD / year
As Senior Program Manager & Key Client Lead, Data Centers, you will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North…
Added 14 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Boston, MA · Lynn, MA
- $116,000 to $155,000 USD / year
The Senior Manufacturing Engineer will manage and coordinate delivery projects within the Supplier Performance & Execution Sourcing Section. You will organize and coordinate…
Added 14 mins ago
Director of Sales, Americas (East Region)
Danaher Corporation
Springfield, MA · Waltham, MA · Marlborough, MA · Framingham, MA · Boston, MA · Cambridge, MA
Elevate strategic account management, building senior-level customer relationships, identifying whitespace, and driving multi-year growth across priority accounts.
Added 14 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Boston, MA
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 35 mins ago
Learning Specialist, Global Learning Experience
Google
Chicago, IL · Atlanta, GA · Mountain View, CA · New York, NY · Los Angeles, CA · San Francisco, CA
2 years of experience in technical instructional design or curriculum development for product or sales based organizations, or experience in GTM, gTech, or strategy and operations roles.
Added 36 mins ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Scottsdale, AZ
The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex,…
Added 36 mins ago
A
Manager, Conversational & Agentic AI
ADP
Tucson, AZ
- $86,600 to $161,600 USD / year
Excellent communication and stakeholder management skills; comfortable working with technical partners, Sales Operations and senior marketing leaders.
Added 37 mins ago
Senior Technical Writer - SATCOM Modems
Comtech Telecom
Chandler, AZ
Comtech Telecommunications Corp. is seeking a Senior Technical Writer / Senior Technical Publications Specialist to lead the development, strategy, and execution of documentation for…
Added 37 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Phoenix, AZ
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…

Closed listing

Maximus

Sr Manager - Proj/Prog

Helena, MT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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