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Added 1 min ago
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Office Assistant I (Location: Trinity County)
CalHR
Weaverville, CA
- $3,279.15 to $3,796.03 USD / month
Working under close supervision, Office Assistant I is the entry/trainee level in the Office Assistant series. Employees in this class receive in-service training and are given detailed…
Added 1 min ago
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Office Assistant II (Location: Trinity County)
CalHR
Weaverville, CA
- $3,622.22 to $4,193.18 USD / month
…related work as required.Working under general supervision, Office Assistant II is the journey level in the Office Assistant series. Employees at this level are expected to be fully…
Added 1 min ago
C
Office Assistant III (Location: Trinity County)
CalHR
Weaverville, CA
- $3,806.99 to $4,407.07 USD / month
The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening…
Added 1 min ago
ST
Owner Operator Lease Specialist
Swift Transportation
New Boston, MI
- $25.72 to $38.7 USD / hour
…throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement…
Added 1 min ago
CLINICAL SUPPORT, CMA NORTH PEDIATRICS
GALEN MEDICAL GROUP PC
Hixson, TN
Assists provider with minor office procedures.
Added 1 min ago
Material Program Manager
RTX
United States
Raytheon is seeking a Material Program Manager (MPM) who will be responsible for managing supply chain tasks in support of production and recertification contracts. As an MPM, you will be…
Added 1 min ago
Senior Avionics Systems Engineer (ONSITE)
RTX
United States
Collins Aerospace is looking for a Senior Avionics Systems Engineer to support the sustainment and development of Traffic products. The engineer who fills this position must demonstrate a…
Added 1 min ago
Manufacturing/Production Supervisor - 3rd shift
RTX
United States
…improvement projects. Engage in daily interaction with other cross business teams in Raytheon to maintain and meet organizational goals and objectives. These groups include manufacturing…
Added 1 min ago
Sr. Manufacturing Development Engineer
RTX
United States
…capabilities, product technologies, factory requirements and business processes to establish and execute the manufacturing plan and influence technical program decisions to support the…
Added 1 min ago
Lead Diesel Mechanic
WM
Winston Salem, NC
…and diagnostic findings utilizing fleet maintenance software…
Added 2 mins ago
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Senior Data Engineer, Data Transformation Platform
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
Free mental health support through Spring Health and access to a confidential Employee Assistance Program.
Added 2 mins ago
J
Partner Relations Liaison (CMS Healthcare Fraud Prevention)
Jobgether
Remote, United States
- $64,230 to $86,250 USD / year
…waste, and abuse in healthcare. Working as part of a dedicated program team, you will serve as a key point of contact for assigned partners, helping them make full use of available…
Added 2 mins ago
EverHealth - Customer Success Manager
Jobgether
Remote, United States
…stakeholders, monitor product engagement, and identify opportunities to support business growth. Working closely with internal teams, you will develop tailored success plans and recommend…
Added 2 mins ago
Store Manager in Training
Houchens Food Group, Inc.
United States
The Store Manager In Training participates in a structured training program designed to prepare the individual for a future Store Manager position. Under the direction of the Store Manager…
Added 2 mins ago
Project Preconstruction Manager - Atlanta
Turner Construction
Atlanta, GA
Develop and maintain relationships with clients, architects, design community, and trade partners to enhance future business development opportunities.
Added 3 mins ago
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Sr. Communication Systems Engineer
The Aerospace Corpor
Colorado Springs, CO
- $176,400 to $264,600 USD / year
…and the Operational Test and Training Infrastructure (OTTI) Program Executive Office (PEO) to secure test and training…
Added 3 mins ago
Engineer (Manager) - M2 - Palo Alto - 2026
Nubank
Palo Alto, CA
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial…
Added 4 mins ago
Sourcing Lead
Thruway Fasteners
Liverpool, NY
…increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge…
Added 4 mins ago
Operations Specialist
AdaptHealth, LLC
Kingsport, TN
The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving…
Added 4 mins ago
Operations Specialist
AdaptHealth, LLC
Jacksonville, FL
The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving…
Added 4 mins ago
Operations Specialist
AdaptHealth, LLC
Little Rock, AR
The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving…
Added 5 mins ago
Recruiting Intern
Children's Healthcare of Atlanta
Brookhaven, GA
The program allows interns the opportunity to gain hands-on experience related to their field of study by working on meaningful projects alongside Children’s professionals. Intern…
Added 5 mins ago
TO
Retail Part Time Store Associate
The ODP Group
Berwyn, IL
- Part-time
…unparalleled client satisfaction. The Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned…
Added 6 mins ago
IT Field Support
Dana Incorporated
Napoleon, OH
Associates or Bachelor’s Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related…
Added 6 mins ago
Care Plan Reviewer - Clinical Case Manager Behavioral Health
CVS Health
Work at Home, OH
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

Closed listing

Maximus

Sr Manager - Proj/Prog

Helena, MT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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