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Added 2 mins ago
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Operations Analyst Manager - Manufacturing Plants
GPAC
Owensboro, KY
- $150,000 USD / year
A growing manufacturer is seeking an Operations Analyst Manager to lead operational analysis, performance reporting, and continuous improvement across three manufacturing plants: two in…
Added 2 mins ago
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Operations Analyst Manager - Manufacturing Plants
GPAC
Evansville, IN
- $150,000 USD / year
A growing manufacturer is seeking an Operations Analyst Manager to lead operational analysis, performance reporting, and continuous improvement across three manufacturing plants: two in…
Added 3 mins ago
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Operations Analyst Manager - Manufacturing Plants
GPAC
Jasper, IN
- $150,000 USD / year
A growing manufacturer is seeking an Operations Analyst Manager to lead operational analysis, performance reporting, and continuous improvement across three manufacturing plants: two in…
Added 3 mins ago
G
Operations Analyst Manager - Manufacturing Plants
GPAC
Princeton, IN
- $150,000 USD / year
A growing manufacturer is seeking an Operations Analyst Manager to lead operational analysis, performance reporting, and continuous improvement across three manufacturing plants: two in…
Added 3 mins ago
UG
RN Clinical Manager - Bear DE
UnitedHealth Group
Dover, DE
- $77,040 to $115,560 USD / year
As the Clinical Manager, you will provide leadership, supervision, and coordination of therapy services to ensure high-quality, compliant, and cost-effective patient care, while maintaining…
Added 5 mins ago
Bakery Clerk
Hy-Vee Inc
WI
You'll receive direction and support from: Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Bakery Department Manager
Added 5 mins ago
Aisles Online Shopper
Hy-Vee Inc
Carroll, IA
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager
Added 5 mins ago
JD
Delivery Driver
Jason's Deli
Lawrence, KS
- $12 to $16 USD / hour
Returning to the deli and picking up additional orders and repeating the above process.
Added 5 mins ago
JD
Delivery Driver
Jason's Deli
Odessa, TX
- $13 to $15 USD / hour
Returning to the deli and picking up additional orders and repeating the above process.
Added 6 mins ago
S
Logistics Manager
Skylight
Remote, United States
- $110,000 to $130,000 USD / year
Own the problem, fix the system. You don't patch the same issue twice - you find root cause and build a process that prevents recurrence.
Added 6 mins ago
S
Logistics Manager
Skylight
Remote, United States
- $110,000 to $130,000 USD / year
Own the problem, fix the system. You don't patch the same issue twice - you find root cause and build a process that prevents recurrence.
Added 6 mins ago
S
Logistics Manager
Skylight
Remote, United States
- $110,000 to $130,000 USD / year
Own the problem, fix the system. You don't patch the same issue twice - you find root cause and build a process that prevents recurrence.
Added 6 mins ago
S
3PL Manager
Skylight
Remote, United States
- $120,000 to $150,000 USD / year
The 3PL Manager will own our relationships with every third-party warehouse we use, in the US and internationally. You will be responsible for how well each warehouse performs for retail,…
Added 6 mins ago
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Retail Operations Manager
Skylight
Remote, United States
- $120,000 to $135,000 USD / year
The Retail Operations Manager will own the day to day execution & scale of our global retail operations for our big box, specialty, and international accounts: Target, Best Buy, BJ’s, and…
Added 6 mins ago
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Senior Manager, Retail Operations
Skylight
Remote, United States
- $150,000 to $180,000 USD / year
The Senior Manager Retail Operations will lead our retail operations team and own the long-term plan for how we ship to retailers. You will manage two Retail Operations Managers, who run…
Added 6 mins ago
S
National Sales Account Manager - Walmart
Skylight
Remote, United States
- $120,000 to $140,000 USD / year
As the National Sales Account Manager at Skylight, you will play a pivotal role in managing and expanding our footprint at Walmart and Sam’s Club, our top strategic partners. We are looking…
Added 6 mins ago
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Shift Lead
Walgreens
INWOOD, WV
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 6 mins ago
W
Shift Lead
Walgreens
COLUMBIA, SC
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 6 mins ago
W
Certified Pharmacy Technician
Walgreens
LEXINGTON, SC
- $18 to $24.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHATHAM, NY
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BEDFORD, NH
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KEARNEY, NE
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 6 mins ago
W
Shift Lead
Walgreens
EUREKA, MO
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 6 mins ago
W
Shift Lead
Walgreens
HORN LAKE, MS
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 6 mins ago
W
Pharmacy Manager
Walgreens
NORTH EAST, MD
- $67.05 to $90.55 USD / hour
Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.

Closed listing

Maximus

Sr Manager - Proj/Prog

Helena, MT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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