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Added 2 mins ago
Program Manager - Material Processing
AeroVironment, Inc.
United States
The technical program manager will plan and execute programs in support of ARD customers. This role will work with team members, leadership, and other key stakeholders to review…
Added 2 mins ago
Program Manager - Ceramics
AeroVironment, Inc.
United States
The technical project manager will plan and execute programs in support of ARD customers. This role will work with team members, leadership, and other key stakeholders to review…
Added 6 mins ago
VH
Program Manager
Veterans Health Administration
Lakewood, CO · Washington, DC · Location Negotiable After Selection
- $125,776 to $197,200 USD / year
Serve as a Program Management Officer to a Director overseeing a directorate providing Program Office project and related analysis, planning, and evaluation of line/operating program…
Added 6 mins ago
NS
TECHNICIAN
Naval Sea Systems Command
Crane, IN
- $74,678 to $116,362 USD / year
This position is part of the Warfare Centers Personnel Demonstration Project. The NT-4 pay band encompasses positions equivalent to GS-11 and GS-12.
Added 8 mins ago
NS
ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Port Hueneme, CA
- $124,085 to $190,627 USD / year
…antiterrorism (AT), continuity of operations (COOP), and emergency management (EM). | You will provide technical assistance, guidance, and oversight to Department Security Managers and…
Added 8 mins ago
AC
EXPLOSIVES SAFETY SPECIALIST
Air Combat Command
Beale AFB, CA
- $82,780 to $107,620 USD / year
The primary purpose of this position is: To perform work in a broad range of weapons safety program elements,such as inspections/surveys, evaluations, mishap investigations, and safety…
Added 8 mins ago
SS
Space Launch Engineer, SSC/SYD 80
Space Systems Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
Experience: Applicants should have experience in engineering and/or program management or related fields, ideally within the DoW or a similar environment. Proven experience in leading…
Added 8 mins ago
JA
Supervisory Budget Analyst
Joint Activities
Miami, FL
- $113,356 to $147,365 USD / year
Formulates, presents, and executes annual budgets for complex organizational programs and activities. | Conducts program reviews and budget analyses to assess requirements, funding…
Added 8 mins ago
AE
ARCHITECT
Air Education and Training Command
Columbus AFB, MS
- $89,508 to $116,362 USD / year
The primary purpose of this position is to serve as a professional architect, performing design, project programming, construction management/monitoring duties and improvement projects of…
Added 11 mins ago
VH
Supervisory Medical Administration Specialist - Patient Administration
Veterans Health Administration
Huntington, WV
- $74,678 to $97,087 USD / year
Health services management and administration practices, principles and techniques and experience in the planning, implementation and coordination of such systems. Emergency management…
Added 11 mins ago
NC
General Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
Advise senior leadership on engineering, project management, and construction program issues impacting agency operations and strategic objectives.
Added 11 mins ago
OO
Assistant Inspector General (AIG) Front Office
Office of the Inspector General, USPS
Arlington, VA
- $151,661 to $228,000 USD / year
…communications, oversees the development and execution of strategic project plans, and establishes and fosters relationships with Congress and other key…
Added 11 mins ago
IO
Supervisory Actuary
Immediate Office of the Assistant Secretary for Management
Washington, DC
- $169,279 to $197,200 USD / year
Exercises supervisory authority and responsibility involving highly technical and analytical work assignments, as well as the administrative and personnel management functions of the staff…
Added 12 mins ago
Business Manager - Middletown, CA
Military Spouse Jobs & VetJobs
United States
…following, annual budget, administrative, financial, uniform program, purchasing, shipping, receiving, stores management and inventory…
Added 12 mins ago
Sr Manager Technical Services - Houston, TX
Military Spouse Jobs & VetJobs
United States
Project Management expertise or PMI certification
Added 14 mins ago
AU
OPERATIONS RESEARCH ANALYST
AFELM US Space Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
Oversees the DoD Global Positioning System Electromagnetic Attack (GPS EA) frequency coordination process. As technical expert (TE) leads and/or attends meetings, conferences, briefings,…
Added 14 mins ago
AF
ARCHEOLOGIST (CULTURAL RESOURCES SPECIALIST) - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Kelly AFB, TX · Lackland AFB, TX
- $76,463 to $118,204 USD / year
…practices, techniques, and procedures to effectively perform project development, execution, training, and advisory services in cultural resources…
Added 17 mins ago
BO
Supervisory Land Surveyor
Bureau of Land Management
Albuquerque, NM · Santa Fe, NM
- $107,592 to $139,871 USD / year
This is a Supervisory Land Surveyor for the Bureau of Land Management in the following locations:
Added 17 mins ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk County, VA
- $108,019 to $140,426 USD / year
You will serve as an Supervisory General Engineer and be responsible for providing ongoing management continuity and performing a variety of duties that manage requirements for budget,…
Added 17 mins ago
BO
Supervisory Land Surveyor
Bureau of Land Management
Santa Fe, NM · Albuquerque, NM
- $107,592 to $139,871 USD / year
This is a Supervisory Land Surveyor for the Bureau of Land Management in the following locations:
Added 17 mins ago
VH
Registered Nurse - Nurse Manager (Community Living Center)
Veterans Health Administration
Temple, TX
- $113,168 to $186,011 USD / year
…demonstrate leadership, experience, and creative approaches to management of complex client…
Added 20 mins ago
CA
Realty Specialist
Citizenship and Immigration Services
Camp Springs, MD
- $169,279 to $197,200 USD / year
Provides comprehensive technical guidance and advisory support on the development, negotiation, and structuring of complex commercial leases, business terms, and financial arrangements. |…
Added 20 mins ago
US
LEAD TRAINING SPECIALIST
United States Space Force
Peterson AFB, CO
- $109,246 to $142,022 USD / year
Serves as the the DSCA Branch Senior Program Analyst/Technical Advisor, applying analytical and evaluative trainingprogram experience to plan, organize, develop, analyze, and evaluate…
Added 20 mins ago
UP
PRODUCTION CONTROLLER (SHIPS)
U.S. Pacific Fleet
Bremerton, WA
- $83,935 to $109,122 USD / year
…| You will identify the and resolve critical imbalances in project workload, skilled trade shortage, and material constraints to prevent significant production delays. | You will assist…
Added 20 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Salisbury, NC
- $60,478 to $141,512 USD / year
Serves as a Biomedical Engineer (BME) within the Healthcare Technology Management (HTM) department at Salisbury VA Healthcare System. Assists in developing and implementing the facility's…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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