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Added 6 mins ago
M
Senior Category Manager - Surface Accessories
Microsoft
WA · Redmond, WA · Redmond
- $86,100 to $187,400 USD / year
…is a key component of the Surface Consumer business. As the Senior Category Manager - Surface Accessories, you will be responsible for managing and growing this global business unit. In…
Added 25 mins ago
G
Senior Product Marketing Manager
GoTo
Helena, MT
- $113,000 to $132,000 USD / year
As a Senior Product Marketing Manager , GoTo Connect, you will:
Added 25 mins ago
Sr Manager - Proj/Prog
Maximus
Helena, MT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 25 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Helena, MT
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 26 mins ago
Technical Manager, Information Security
Atomic Machines
Emeryville or Santa Clara, CA
This is a broad-responsibility, high-judgment individual contributor role within the IT team. The Technical Manager, Cybersecurity Engineering is a hands-on leadership role responsible for…
Added 29 mins ago
Sr. Director, Subscription Services
Planview Incorporated
UNAVAILABLE
Added 33 mins ago
G
Senior Product Marketing Manager
GoTo
Jackson, MS
- $113,000 to $132,000 USD / year
As a Senior Product Marketing Manager , GoTo Connect, you will:
Added 42 mins ago
J
Technical Program Manager
Jobgether
Remote, United States
- $191,226 to $219,746 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 43 mins ago
Senior Deployment Manager - Datacenter and Network Infrastructure
NVIDIA USA
Remote, United States
…in AI and accelerated computing. We are seeking a Deployment Manager to coordinate datacenter and network deployment activities in close partnership with our Network Automation, Network…
Added 49 mins ago
Senior Manager, End User Service IT
Wave Life Sciences USA, Inc.
Lexington, MA
The End User Services Senior Manager provides strategic leadership and enterprise accountability for End User Services at Wave Life Sciences. This role owns the full end user services…
Added 49 mins ago
Discovery IT Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Cambridge, MA
Wave Life Sciences is looking for an Informatics Systems Co-op to join the team in 2027. The co-op will join the program team that builds and supports the Wave SONAR platform. They will…
Added 51 mins ago
Software Engineering Senior Manager
Wells Fargo Bank, N. A.
CHARLOTTE, NC · SAN LEANDRO, CA
We are seeking a Software Engineering Senior Manager to lead engineering teams responsible for Digital Experience Protection (DEP) capabilities that protect customer interactions from…
Added 54 mins ago
Director, Procurement
Indeed
Jackson, MS
…optimize enterprise tech sourcing. Additionally, you will manage a Senior Procurement Manager who leads the HR and Finance spend categories, including the contingent worker program,…
Added 54 mins ago
Union Data Center Technician
CBRE
Jackson, MS
Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.
Added 54 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Jackson, MS
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 1 hour ago
Associate, Sponsor Credit - Technology Finance
B10 Wells Fargo Bank, N. A.
BOSTON, MA
In partnership with a senior portfolio manager, assist with portfolio management and credit underwriting activities for an assigned portfolio of technology-focused and primarily…
Added 1 hour ago
AI Solutions Lead
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · IRVING, TX · DES MOINES, IA · SALT LAKE CITY, UT · SHORT HILLS, NJ · SAINT LOUIS, MO · MINNEAPOLIS, MN
…Technology for hardened delivery and Chief Product Office product manager who owns the business…
Added 1 hour ago
Director, Procurement
Indeed
Providence, RI
…optimize enterprise tech sourcing. Additionally, you will manage a Senior Procurement Manager who leads the HR and Finance spend categories, including the contingent worker program,…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Providence, RI
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Carson City, NV
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 1 hour ago
CO
Manager 2 - Unified Care Team
City of Seattle
Seattle, WA
- $56.57 to $84.88 USD / hour
Position Overview:The Manager 2 reports to the Manager 3 and provides support to both the Manager 3 and Manager 1 in planning, prioritizing, and directing encampment-related operations for…
Added 1 hour ago
Senior Product Manager - Technical (Analytic Platform)
QXO
Seattle, WA
As a Senior Product Manager, Technical (Analytic Platform), you will take QXO's unified analytics and AI platform, from early adopters to company-wide use. We are building the analytic…
Added 1 hour ago
Senior Product Manager - Technical (Adoption and Change Management)
QXO
Seattle, WA
As a Senior Product Manager, Technical (Adoption and Change Management), you will make sure the forecasting, planning, analytics and sales products we build are used and trusted across QXO.…
Added 1 hour ago
CO
Arts Programs Coordinator - The Office of Economic Development & Cultural Affairs
City of San Jose
San Jose, CA
- $96,576.48 to $117,455.52 USD / year
This position is in the Public Art Program within the City of San José’s Office of Cultural Affairs (OCA) division of OEDCA. Reporting to the Public Art Program Director, this position will…
Added 1 hour ago
O
Lead Principal Technical Program Manager, Strategic Program Delivery
Oracle
Nashville, TN
- $116,600 to $264,100 USD / year
OCI is growing alongside Oracle’s expanding AI data center portfolio, creating the need for program leaders who can bring structure, visibility, and disciplined execution to fast-moving…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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