Jobs in the United States

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Added 4 mins ago
G
Senior Audit Manager
GPAC
Sarasota, FL
- $190,000 to $205,000 USD / year
🚀hashtag#WeAreHiring: Senior Audit Manager – Assurance & Business Development – Financial Services 📊
Added 4 mins ago
G
Senior Audit Manager
GPAC
Tampa, FL
- $190,000 to $205,000 USD / year
🚀hashtag#WeAreHiring: Senior Audit Manager – Assurance & Business Development – Financial Services 📊
Added 4 mins ago
G
Senior Audit Manager
GPAC
Fort Myers, FL
- $190,000 to $205,000 USD / year
🚀hashtag#WeAreHiring: Senior Audit Manager – Assurance & Business Development – Financial Services 📊
Added 4 mins ago
G
Senior Audit Manager
GPAC
Tampa, FL
- $190,000 to $205,000 USD / year
🚀hashtag#WeAreHiring: Senior Audit Manager – Assurance & Business Development – Financial Services 📊
Added 4 mins ago
Trade Account Associate Director
Vertex US Distribution
United States
Added 5 mins ago
NU
Help Desk Support Specialist (815724)
NITELINES USA, INC
Atlanta, GA
- $27.5 USD / hour
…staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support…
Added 6 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications, with emphasis on policy…
Added 6 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, launch, adoption, expansion, and business outcomes for assigned products, platforms, or applications. The…
Added 6 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications. The role partners…
Added 11 mins ago
Director, Applied AI Product Manager
BNY
New York, NY · NY
As Director, Applied AI Product Manager, you will define and drive the strategy for AI-powered process transformation across enterprise functions. You will lead cross-functional teams to…
Added 14 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 14 mins ago
Maintenance Manager
Panasonic North America
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Maintenance Manager ? Then we're looking for you! Check out the job description and apply now! Put…
Added 14 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Black & Veatch is expanding its capabilities in advanced controls engineering, SCADA integration, grid automation, and energy management systems. This role will support the design and…
Added 14 mins ago
Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Black & Veatch is expanding its capabilities in advanced controls engineering, SCADA integration, grid automation, and energy management systems. This role will support the design and…
Added 14 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Topeka, KS
…expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 14 mins ago
C
Test Analyst - QNXT
Cognizant
Topeka, KS
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 14 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
…delays and outages. Other activities as may be assigned by your…
Added 20 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
Mitsubishi Power Americas, Inc., in Orlando, Florida, is looking for a Senior Manager. Salesforce Technical Product Owner.
Added 23 mins ago
DCEO Engr 3, PDX54 DCEO
Amazon
Umatilla, OR
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 23 mins ago
C
Test Analyst - QNXT
Cognizant
Salem, OR
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 23 mins ago
Systems Administrator – Kiteworks
SitusAMC
Salem, OR
…delays and outages. Other activities as may be assigned by your…
Added 23 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Salem, OR
…expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 29 mins ago
Finance Director
The Salvation Army Central Territory
Chicago, IL
Partner with program leadership and other Salvation Army departments to support appropriate accounting, reporting, and stewardship of restricted funds.
Added 31 mins ago
Senior Manager, Network Engineering (Americas)
Synnex Corporation
Southaven, MS
Position Summary The Senior Manager, Network Engineering (Americas) is a senior technical leader who partners with peer leaders and solution architects to shape network engineering strategy…
Added 39 mins ago
CMA/LPN
FirstHealth of the Carolinas, Inc.
Raeford, NC
Other duties as assigned but within the scope of practice for the CMA/RMA and /or LPN by the clinic manager and/or provider.

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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