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Added 10 mins ago
Occupational Health & Safety (OHS) Program Manager
SGS North America
Olympia, WA
We are seeking an experienced OHS Program Manager to lead the development, implementation, and continuous improvement of occupational health and safety programs supporting innovative…
Added 20 mins ago
O
Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 20 mins ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 27 mins ago
Acquisition Analyst
Apogee Engineering, LLC
Tampa, FL
This opportunity provides Acquisition Support to Electromagnetic Warfare Family of Systems (EWFOS) Program, which is a fast growing new portfolio for FY25. Supports Program Manager-Counter…
Added 28 mins ago
Manager, Customer Success Transportation
Exol
Remote, United States
Exol is seeking a Manager, Customer Success Transportation to join our Customer Success team within our Customer Success organization. Your job will be to own transportation-focused…
Added 28 mins ago
Manager, Customer Success B2B
Exol
Remote, United States
Exol is seeking a Manager, Customer Success B2B to join our Customer Success team within our Customer Success organization. Your job will be to own strategic enterprise relationships and…
Added 42 mins ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
…Technology Division (ITD). Reporting to the ITD I&O department manager, this individual contributor provides technical leadership for the infrastructure and services that enable the…
Added 49 mins ago
Account Manager
Dane Street, LLC
Remote, United States
As an Account Manager, the primary objective is to provide day-to-day support to the client and Dane Street’s VP of Account Management. The Account Manager will serve as a focal point of…
Added 51 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 51 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 51 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
Membership Content Coordinator Contractor (Remote)
Teaching Strategies, LLC
Remote, United States
…continuous and high-quality learning. Reporting to the PDTM Manager, this individual will collaborate closely with managers and trainers to maintain high-quality learning experiences for…
Added 1 hour ago
Sr. Product Analyst - IT Generation App Ops
Constellation
Pottstown, PA · Delta, PA · Middletown, PA
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 1 hour ago
RN - Registered Nurse - Advanced Acute Care Surgery
Geisinger
Danville, PA
BP6 is a 28 bed Medical-Surgical Remote Telemetry unit that includes a diversity of services including General Surgery, Bariatric, ENT, Urology, Gynecology, Plastic Surgery, and Trauma…
Added 1 hour ago
Professional Services, Program Manager
Jobgether
Remote, United States
As a Professional Services, Program Manager, you will lead complex, multi-workstream service engagements, helping strategic customers turn transformation objectives into successful delivery…
Added 1 hour ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
…Chicago, Boston, Toronto, and London. This role is open to hybrid/ remote candidates based in the United…
Added 1 hour ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 2 hours ago
C
National Account Manager - Roadshow Operations
Cydcor
Remote, United States
- $80,000 to $100,000 USD / year
We are seeking a highly organized, results-driven National Account Manager to oversee the execution and performance of national retail roadshow and brand ambassador programs. This position…
Added 2 hours ago
OEM Program Manager
DealerOn
Remote, United States
The OEM Program Manager is responsible for interactions with our OEM program Partners to keep OEM programs on task. Works as liaison between Marketing and Development teams to identify…
Added 2 hours ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
Lead Security Operations Programs: Lead, plan, and execute strategic program initiatives for the Global Security Operations team.
Added 3 hours ago
Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This is a hands-on leadership role. The manager will build and direct complex, multi-disciplinary teams, develop engineers from entry level through seasoned staff, and move ambiguous…
Added 3 hours ago
Distribution Sales Manager
Beacon EmbeddedWorks
Eden Prairie, MN
The Distribution Sales Manager is responsible for driving new customer engagements. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work…
Added 3 hours ago
Manager Revenue Integrity (Remote)
Trinity Health Corporation
Livonia, MI
…regulations, Trinity Health’s Organizational Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that…
Added 3 hours ago
BIM Manager
Crawford Architects, LLC
Kansas City, MO
Crawford Architects is currently seeking a full-time, experienced BIM/CAD Manager to join our team of experts, responsible for providing our experienced team with technological leadership…
Added 3 hours ago
Staff Systems Test Engineer, Scenario Quality and Maintenance Systems
Waymo
Mountain View, CA · San Francisco, CA
In this hyrbid role, you will be reporting to a Staff Program Manager

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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