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Talent Acquisition Specialist
Aluminum Precision Products
Santa Ana, CA
- $70,500 to $80,000 USD / year
Strong organization, time and project management skills necessary to prioritize and manage multiple, complex projects, potentially with conflicting priorities; ability to react quickly in a…
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Senior Technology Manager
Montana State University - Bozeman
MT
TechLink’s marketing program is a multichannel service that connects technology transfer opportunities from DOW labs and VA Medical Centers to qualified industry partners nationwide. As our…
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Technology Manager
Montana State University - Bozeman
MT
TechLink’s marketing program is a multichannel service that connects technology transfer opportunities from DOW labs and VA Medical Centers to qualified industry partners nationwide. As our…
Added 1 min ago
Advanced Mfg Engineer Sr Adv
Aerospace
Torrance, CA
Strong project management skills and ability to lead cross-functional teams.
Added 1 min ago
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Advanced Mfg Engineer Sr
Aerospace
Torrance, CA
- $119,000 to $148,000 USD / year
Strong project management skills and ability to lead cross-functional teams
Added 1 min ago
Manager - Digital Technology Org
Mayo Clinic
Rochester, MN · Rochester
…experience in digital operations, IT service delivery, analytics, or program management. Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner…
Added 2 mins ago
Technical Program Manager III, AI Protection, Cloud
Google
Seattle, WA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 3 mins ago
Program Manager, Finance Transformation
Cardinal Health 200, LLC
Remote, United States
What Program and Project Management contributes to Cardinal Health
Added 3 mins ago
Project Manager
Cardinal Health 414, LLC
United States
What Program and Project Management contributes to Cardinal Health
Added 3 mins ago
DO
Office Chief, Office of Program Management
Department of Transportation
CA
- $13,892 to $15,782 USD / month
Under the general direction of the Deputy Division Chief, a Principal Transportation Engineer, Program/Project Management & Office Engineer (PPM&OE), the incumbent will lead the Office of…
Added 3 mins ago
Project Safety Manager (Connecticut)
Turner Construction Company
Shelton, CT
Partner with Environmental Health & Safety (EH&S) and project teams to enforce site compliance with company, EH&S programs, policies, procedures, and regulatory requirements on a single…
Added 3 mins ago
Sr. Director, Global Technology PMO Leader
Direct Travel
United States
Lead, coach, and develop a global organization of Program Managers and an Technical Analysts, including workload and capacity planning, performance management, values adoption, leader…
Added 4 mins ago
CLERK MAINTENANCE I
DOS Project LLC
Fort Worth, TX
Report concerns or problems to the maintenance supervisor / lead.
Added 6 mins ago
Branch Manager, Trench Division
Badger
Nashville, TN
The Trench Shoring Branch Manager is accountable for the safe, cost effective, and efficient management of all branch operations related to trench shoring and trench safety systems. This…
Added 6 mins ago
MI
Construction Project Manager IV (53587)
MIRACORP INC
Fargo, ND
- $105,000 to $115,000 USD / year
Prepare Project Management Plans, establish project milestones, track progress, and ensure compliance with governing codes, life safety requirements, sustainability standards, and quality…
Added 6 mins ago
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CDL Driver Class A Tanker - Environmental Waste Hamilton OH
MIDWEST ENVIRONMENTAL SERVICES INC
Hamilton, OH
- From $30 USD / hour
Pick up and deliver materials to customer and project locations
Added 6 mins ago
Senior Programmer Analyst II Drupal CMS (E5894)
IEEE
New York City, NY
The overall purpose of this position is to lead in a variety of assignments including web development, providing design/architectural solutions, and leading projects for various technology…
Added 6 mins ago
Specialist, Competitive Intelligence (Annuity Product)
Nationwide Life and Annuity Insurance Co
OH
Evaluates and documents new techniques, methodologies and software to support research projects. Develops project plans, with supervision, to support projects. May act as the lead for…
Added 8 mins ago
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Mgr-Care Management Performance Optimization (Full-time Remote, North Carolina Based)
Alliance
Morrisville, NC
- $91,192 to $116,270 USD / year
- Full-time
…five (5) years of experience in health care operations, care management or population health of which at least three (3) years of experience in performance improvement, transformation or…
Added 8 mins ago
OSP Engineer
Pearce Services
United States
As an OSP Engineer supporting the Ziply program at Pearce, you will lead complex outside plant (OSP) engineering projects supporting Frontier's fiber and copper telecommunications…
Added 9 mins ago
PC
Project Manager - Industrial Operations
Phillips Corporation
Anniston, AL
- $80,000 to $90,000 USD / year
…models of rapid operational breakthrough? As the Industrial Project Manager for Phillips Federal's Emergency Maintenance Equipment Support program at Anniston Army Depot, you will stand at…
Added 9 mins ago
(SkillBridge) Supply Chain Planning Specialist – Level 4
Northrop Grumman
Corinne, UT · Magna, UT
Partner with Program Management, Manufacturing, Engineering, Quality, and Procurement to solve problems, meet build/test schedules, and communicate current/potential shortages and their…
Added 9 mins ago
Project Planner Office of University Architect
Texas A&M University
College Station, TX
The Project Planner position is under the supervision of the Associate Director for Planning and assists with researching and preparing preliminary and final project planning documents for…
Added 9 mins ago
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Manager - Compliance - Testing Center of Excellence
American Express
Sandy, UT
- $89,250 to $150,250 USD / year
Experience with agile methodologies, product lifecycle management, and associated program and project management governance tools (e.g., 3iB, JIRA, BRDs, PRDs, User Stories).
Added 9 mins ago
AE
Director-Compliance
American Express
Sandy, UT
- $123,000 to $215,250 USD / year
Manage a team of Compliance professionals in delivering CFR’s U.S. Compliance Program, including Compliance Risk Assessment (CRA) and Regulatory Change and Inventory Management (RCIM).…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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