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Added 10 mins ago
General Manager (05118) - 5618 W. Hallandale Beach Blvd
Domino's
Miramar, FL
…company match, education assistance, employee stock purchase program, paid time off, parental leave, mental health, and family support…
Added 11 mins ago
General Manager In Training(05936) - 4555 Office Park Dr
Domino's
Jackson, MS
The General Manager is the backbone of our business and is responsible for everything that happens within their store.
Added 11 mins ago
General Manager (06314) - 1422 S Santa Fe
Domino's
Chanute, KS
…company match, education assistance, employee stock purchase program, paid time off, parental leave, mental health, and family support…
Added 16 mins ago
WF
(USA) Area Manager Asset Protection - All DC/FC
WMT Fulfillment Service
IL
- $65,500 to $98,000 USD / year
…influence data Ensures data quality and organizes processes information for analysis Develops and implements technology changes across multiple processes within assigned area of…
Added 21 mins ago
Sr. Technical Program Manager
Sony Interactive Entertainment (SIE)
Madison, WI
As a Senior Technical Program Manager, you will lead the delivery of complex software programs across Commerce Services & Client Experiences within the PlayStation ecosystem. Working…
Added 33 mins ago
Senior Manager Manufacturing - Engineering
Twenty-Six Defense
Fort Worth, TX
…Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high-technology company engaged in a wide range of programs for innovative defense and commercial…
Added 34 mins ago
EC
Commercial Engineer and Codes & Standards Manager
Eaton Corporation
Ellisville, MO
- $146,000 to $215,000 USD / year
Eaton’s ES AMER PCS division is currently seeking a Commercial Engineer and Codes & Standards Manager. This role will take place out of Ellisville, MO with a hybrid schedule (3 days on-site…
Added 34 mins ago
Bio Equip Support Specialist
Veterans Affairs, Veterans Health Administration
Saint Louis, MO
Added 50 mins ago
G
Traveling Federal Safety Manager
GPAC
Bismarck, ND
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 50 mins ago
G
Traveling Federal Safety Manager
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 55 mins ago
UO
Executive Assistant
University of Colorado Denver
Boulder, CO
- $80,000 to $98,000 USD / year
…Chancellor for Student Life, the Executive Assistant and Operations Manager serves as a strategic administrative support partner to the Vice Chancellor and a key team member within the…
Added 1 hour ago
CI
Data Operations Specialist (Contractor)
Curinos Inc
Waltham, MA · NY · Chicago, IL
- $18 to $20 USD / hour
…services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in…
Added 1 hour ago
Principal Quality Engineer
Twenty-Six Defense
Fort Worth, TX
Partner with the Program Manager to measure and report on program health through each stage-gate phase.
Added 1 hour ago
Assistant Store Manager
Carter's
Allen, TX
Added 1 hour ago
AS
Acquisition Logistics Manager Journeyman
Andromeda Systems Incorporated
Jacksonville, FL
- $28 to $47.5 USD / hour
…assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing…
Added 1 hour ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Akima Data Management is seeking a highly qualified Program Manager to lead a multidisciplinary team supporting mission-critical cybersecurity, information technology, and operational…
Added 1 hour ago
Workstream Project Manager, Revenue Cycle
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Remote, United States
Partner with Finance, Revenue Integrity, Patient Financial Services, Clinical Operations, and Information Technology teams to ensure business requirements are accurately reflected in system…
Added 1 hour ago
BA
Special Access Security Officer & Manager
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Peterson AFB, CO
- $86,800 to $198,000 USD / year
…threats. Booz Allen enables mission success through advanced technology and enabling services to deliver speed to…
Added 1 hour ago
Seasonal Starbucks Barista, Willowbrook Mall - NJ
Macy's
Wayne, NJ
…are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found…
Added 1 hour ago
M
Selling and Support Captain, Fayette Mall - Full Time
Macy's
Lexington, KY
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 2 hours ago
USG Contracts Manager
Nominal
NY · WA
Some of the world’s leading technology investors, including Sequoia, Lightspeed, Founders Fund, General Catalyst, Lux Capital, and Insight Partners, are backing Nominal’s ambition to change…
Added 2 hours ago
Sr. Treatment Coordinator
Tend
Brooklyn, NY
Confident with Technology - You navigate Tend’s systems with ease, help teammates troubleshoot when needed, and use technology to keep the studio running smoothly - from schedules to…
Added 2 hours ago
VP
Pain Territory Account Manager, Provo Utah
Vertex Pharmaceuticals Incorporated
Colorado Springs, CO
- $133,600 to $200,400 USD / year
…new options for the treatment of pain. The Territory Account Manager will be responsible for establishing and maintaining relationships with key institutional decision makers and affiliated…
Added 2 hours ago
Night Guest Laundry Attend-PT-102020
ESA Management, LLC
Irvine, CA
…prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key…
Added 3 hours ago
Bakery/Deli Clerk
The Kroger Co.
Albuquerque, NM
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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