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PF
Senior, Client Service Manager
Principal Financial Group
UNAVAILABLE
- $84,600 to $187,200 USD / year
As a Senior, Client Service Manager, you will manage day-to-day client relationships within our Large Market business and manage an assigned portfolio to ensure accuracy and timely service.…
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PF
Claim Manager
Principal Financial Group
Des Moines, IA
- $84,600 to $152,400 USD / year
The Claim Manager is responsible for leading day-to-day operational performance within assigned claims teams. Ensures consistent interpretation and application of policy language, drives…
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Regional Warehouse Manager
Royal Cup, Inc.
Tampa, FL
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer…
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Warehouse 1
Royal Cup, Inc.
Houston, TX
…smoothly and efficiently. Reporting to the Regional Warehouse Manager, this position is perfect for individuals eager to contribute to the fulfillment of customer orders while maintaining a…
Added just now
RC
Warehouse Order Selector 1
Royal Cup, Inc.
Denver, CO
- $21.56 USD / hour
…smoothly and efficiently. Reporting to the Regional Warehouse Manager, this position is perfect for individuals eager to contribute to the fulfillment of customer orders while maintaining a…
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Warehouse Order Selector (Level 2)
Royal Cup, Inc.
Birmingham, AL
…smoothly and efficiently. Reporting to the Regional Warehouse Manager, this position is perfect for individuals eager to contribute to the fulfillment of customer orders while maintaining a…
Added just now
Warehouse Order Selector (Level 2)
Royal Cup, Inc.
Birmingham, AL
…smoothly and efficiently. Reporting to the Regional Warehouse Manager, this position is perfect for individuals eager to contribute to the fulfillment of customer orders while maintaining a…
Added just now
Warehouse manager
Royal Cup, Inc.
Birmingham, AL
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer…
Added just now
Warehouse 1 (2nd Shift)
Royal Cup, Inc.
Birmingham, AL
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer…
Added just now
Warehouse 1 (1st Shift)
Royal Cup, Inc.
Birmingham, AL
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer…
Added just now
Service Technician
Royal Cup, Inc.
Sacramento, CA
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays…
Added just now
Service Technician
Royal Cup, Inc.
Portland, OR
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays…
Added just now
Service Technician
Royal Cup, Inc.
New Orleans, LA
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays…
Added just now
Service Technician
Royal Cup, Inc.
Kansas City, MO
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays…
Added just now
Service Technician
Royal Cup, Inc.
Houston, TX
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays…
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Director, Field Service
Royal Cup, Inc.
Chicago, IL
Own regional execution of the quality assurance and preventative maintenance program, ensuring districts complete inspections and maintenance on schedule and to the standards and calendar…
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Customer Project Manager
Royal Cup, Inc.
Birmingham, AL
The Customer Projects Manager reports to the Director, Field Service Operations. The role carries two areas of ownership. First, it leads the planning and execution of special…
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Service Technician
Royal Cup, Inc.
Austin, TX
The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays…
Added just now
Regional Sales Executive
Royal Cup, Inc.
Seattle, WA
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…
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Regional Account Manager
Royal Cup, Inc.
San Luis Obispo, CA
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…
Added just now
Regional Sales Executive
Royal Cup, Inc.
San Francisco, CA
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…
Added just now
Regional Sales Executive
Royal Cup, Inc.
San Diego, CA
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…
Added just now
Regional Account Manager
Royal Cup, Inc.
San Diego, CA
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…
Added just now
Regional Sales Executive
Royal Cup, Inc.
San Antonio, TX
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…
Added just now
Regional Account Manager
Royal Cup, Inc.
San Antonio, TX
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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