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Added 4 mins ago
Hospital Manager II
VCA Animal Hospitals
Fishers, IN
Under policy direction from the Field Manager with support of and input from Medical Director,
Added 4 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Carmel, IN
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…
Added 4 mins ago
Senior Program Manager
Infosys
United States
The Program Manager will be accountable for aligning with client objectives, ensuring service resilience and scalability, and delivering high levels of client and end-user satisfaction. The…
Added 4 mins ago
Alliance Sales Executive, Associate Director, Snowflake - Industrials & Energy
EY
Indianapolis, IN
…alliances - delivering differentiated value through a deeply client‑centric…
Added 4 mins ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Indianapolis, IN
…complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic goals – bridging the gap…
Added 4 mins ago
Digital Program Manager
Datavant
Indianapolis, IN
…outcomes throughout the project lifecycle. You'll partner with Client Success, Sales, Product, Engineering, Analytics, Operations, and other cross-functional teams to understand customer…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Indianapolis, IN
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 4 mins ago
Manager Database Administrator - Remote US
SitusAMC
Indianapolis, IN
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 4 mins ago
Analyst, Product Support
SitusAMC
Indianapolis, IN
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 4 mins ago
UI Software Developer - .Net - Remote
SitusAMC
Indianapolis, IN
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 4 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Indianapolis, IN
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 4 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Indianapolis, IN
Develop and implement culinary operational plans that meet client commitments and Morrison Healthcare standards.
Added 4 mins ago
C
Product Manager – Retirement Services
Cognizant
Indianapolis, IN
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 4 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Indianapolis, IN
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 4 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Indianapolis, IN
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 12 mins ago
Program Executive (Engineering-Structural)
City of New York
New York City, NY
The Program Executive will work with the Director of Front-End Planning to bring clarity to the project initiation process through well-developed planning and review of client needs and…
Added 18 mins ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Montgomery, AL
…complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic goals – bridging the gap…
Added 18 mins ago
Digital Program Manager
Datavant
Montgomery, AL
…outcomes throughout the project lifecycle. You'll partner with Client Success, Sales, Product, Engineering, Analytics, Operations, and other cross-functional teams to understand customer…
Added 18 mins ago
C
Product Manager – Retirement Services
Cognizant
Montgomery, AL
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 18 mins ago
UI Software Developer - .Net - Remote
SitusAMC
Montgomery, AL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 18 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Mobile, AL · Montgomery, AL · Birmingham, AL · Tuscaloosa, AL
Develop and implement culinary operational plans that meet client commitments and Morrison Healthcare standards.
Added 18 mins ago
Platform Engineer - Remote
SitusAMC
Montgomery, AL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 18 mins ago
Manager Database Administrator - Remote US
SitusAMC
Montgomery, AL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 18 mins ago
Analyst, Product Support
SitusAMC
Montgomery, AL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 18 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Montgomery, AL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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