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Account Manager SMB-Business Sales- Fishers, IN
Military Spouse Jobs & VetJobs
United States
Tracking and reporting progress through sales force automation tools.
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Account Manager SMB-Business Sales- Redlands, CA
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
Tracking and reporting progress through sales force automation tools.
Added just now
MS
Account Manager SMB-Business Sales- Corona, CA
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
Tracking and reporting progress through sales force automation tools.
Added just now
Account Manager SMB-Business Sales- Tucson, AZ
Military Spouse Jobs & VetJobs
United States
Tracking and reporting progress through sales force automation tools.
Added 3 mins ago
Senior Leadership Technical Program Manager, Data Intelligence, Core Systems
Google
San Jose, CA
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 5 mins ago
IT Program Manager #3435
Genius Road
Tallahassee, FL, FL
We are seeking an experienced IT Program Manager to lead and oversee complex technology initiatives involving cloud-based solutions, SaaS platforms, and enterprise systems. The ideal…
Added 6 mins ago
Senior Systems Engineer
PlayStation Global
Remote, United States
Develop automation and tooling to improve endpoint reliability, consistency, and supportability at scale
Added 6 mins ago
Accounting Manager
Sports Endeavors
Hillsborough, NC
…and this role is expected to lead that effort. The Accounting Manager will use Claude to accelerate close analytics, technical accounting research, SOX and process documentation, and audit…
Added 7 mins ago
Technical Program Manager – Networking NPI
Nscale
NY
We're hiring a Technical Program Manager to lead New Product Introduction (NPI) for networking across Nscale's US GPU cloud. You'll own the path from a new network platform, architecture,…
Added 8 mins ago
H
Quality 3LS Program Manager
HP
Spring, TX
- $111,000 to $161,000 USD / year
This role is responsible for managing and leading a quality program, including initiating and scaling quality programs, developing schedules, budgets, and resource plans, and influencing…
Added 9 mins ago
Life Cycle Logistics Management Analyst
CACI International
Fort Belvoir, VA
As an life cycle logistics management analyst supporting Project Manager Soldier Warrior within the Portfolio Acquisition Executive Maneuver Ground, you will directly contribute to the…
Added 10 mins ago
Program Manager
CGI Technologies and Solutions, Inc.
Fairfax, VA
The goal of the program is to modernize how exams are scheduled, performed, and delivered - bringing automation, secure data integration, and human centered design to a mission that impacts…
Added 10 mins ago
Senior Technical Program Manager, Electrical Products and Services, Data Center Engineering
Amazon
Herndon, VA
The Sr. Technical Program Manager drives the at-scale global implementation of the newest generations of data center electrical products and electrical distribution infrastructure…
Added 10 mins ago
A
Manager, Conversational & Agentic AI
ADP
Norfolk, VA
- $86,600 to $161,600 USD / year
Manager, Digital Marketing - Conversational & Agentic AI
Added 10 mins ago
Application Integration Engineer
Guidehouse
MCLEAN, VA
…AWS-hosted services supporting the GrantSolutions modernization program. Working in partnership with the Solution Architect, the engineer owns the detailed design, implementation, testing,…
Added 10 mins ago
Senior Program, Manager, Central Selection (Tools), WWGS (Worldwide Grocery Stores)
Amazon
Arlington, VA
 Enable automation and efficiency by partnering with tech teams to develop shared tooling and selection models that eliminate duplicative manual work across multiple orgs, utilizing AI…
Added 10 mins ago
Senior Technical Program Manager, Network Engineering
Amazon
Herndon, VA · Arlington, VA
Network Engineering is seeking a Technical Program Manager (TPM) to help us continue to build the largest network in the world. This role offers endless opportunities to work on latest…
Added 10 mins ago
Risk Manager II, WWOS AMER Resilience
Amazon
Arlington, VA
…customers more resilient through planning, risk mitigation, and automation is our…
Added 10 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Richmond, VA
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 10 mins ago
Manager, Payment Risk Transformation - Hybrid
Capital One
Richmond, VA · McLean, VA
The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Manager to define and implement the future of payments governance across the enterprise. In this…
Added 11 mins ago
Manager, Project Management - Mainstreet Product & Experiences Well Managed Team (Hybrid)
Capital One
Richmond, VA · McLean, VA
…everyday work. We are seeking a highly detail oriented Project Manager that is passionate about risk and control management. You’ll be partnering closely with members of our Product,…
Added 11 mins ago
Senior Associate, Project Manager - Commercial Digital Banking Well Managed Team
Capital One
McLean, VA · Richmond, VA
As the Sr. Project Manager on Digital Banking’s Well Managed Team, you will work directly with leaders in product, tech, design, and the enterprise to develop, deliver, and sustain our…
Added 11 mins ago
Platform Engineer - Remote
SitusAMC
Richmond, VA
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 11 mins ago
Manager - IT Service Management
Maximus
Richmond, VA
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 11 mins ago
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Groupe Holdings B.V
Irving, TX
…(CJA), Adobe Analytics, Adobe Target, and Adobe Experience Manager (AEM). The role will translate business and marketing objectives into secure, scalable, governed, reusable, and connected…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jackson, MS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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