Jobs in the United States

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Added 3 mins ago
DO
Regional Planning Section Manager
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties will include, but are not limited to, the following: lead technical staff; program development and implementation; groundwater monitoring network design; data collection; conducting…
Added 4 mins ago
Manager, Digital Services - Information Security
Corewell Health
Grand Rapids, MI
3 years of relevant supervisory, management, or project leadership experience
Added 5 mins ago
A
Sr Civil Track Engineer
AECOM
Fresno, CA
- $90,000 to $160,000 USD / year
…Contract (TSCC) segment of the California High-Speed Rail (CHSR) program. This role is responsible for ensuring compliance with Authority standards, integration across multi-disciplinary…
Added 5 mins ago
A
Sr Civil Track Engineer
AECOM
Bakersfield, CA
- $90,000 to $160,000 USD / year
…Contract (TSCC) segment of the California High-Speed Rail (CHSR) program. This role is responsible for ensuring compliance with Authority standards, integration across multi-disciplinary…
Added 5 mins ago
A
Sr Civil Track Engineer
AECOM
Sacramento, CA
- $90,000 to $160,000 USD / year
…Contract (TSCC) segment of the California High-Speed Rail (CHSR) program. This role is responsible for ensuring compliance with Authority standards, integration across multi-disciplinary…
Added 5 mins ago
A
Mid-Level Civil Construction Engineer (4 years experience required)
AECOM
Fresno, CA
- $80,000 to $140,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 5 mins ago
A
Mid-Level Civil Construction Engineer (4 years experience required)
AECOM
Bakersfield, CA
- $80,000 to $140,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 5 mins ago
A
Mid-Level Civil Construction Engineer (4 years experience required)
AECOM
Sacramento, CA
- $80,000 to $140,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 5 mins ago
A
Risk Cost Analyst
AECOM
Sacramento, CA
- $120,000 to $205,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 5 mins ago
A
Railroad Bridge Engineer
AECOM
Sacramento, CA
- $140,000 to $240,000 USD / year
…resolves field engineering issues to ensure compliance with project specifications, design standards, and regulatory requirements. The Engineer serves as the primary technical liaison among…
Added 5 mins ago
A
Railroad Bridge Engineer
AECOM
Fresno, CA
- $140,000 to $240,000 USD / year
…resolves field engineering issues to ensure compliance with project specifications, design standards, and regulatory requirements. The Engineer serves as the primary technical liaison among…
Added 5 mins ago
A
Railroad Bridge Engineer
AECOM
Bakersfield, CA
- $140,000 to $240,000 USD / year
…resolves field engineering issues to ensure compliance with project specifications, design standards, and regulatory requirements. The Engineer serves as the primary technical liaison among…
Added 5 mins ago
A
Civil Construction Engineer (2 years of experience required)
AECOM
Bakersfield, CA
- $80,000 to $120,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 5 mins ago
A
Civil Construction Engineer (2 years of experience required)
AECOM
Fresno, CA
- $80,000 to $120,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 5 mins ago
A
Civil Construction Engineer (2 years of experience required)
AECOM
Sacramento, CA
- $80,000 to $120,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 6 mins ago
Senior Technical Program Manager I, Security and Compliance, Google Cloud
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 6 mins ago
Program Manager II, Software Quality Assurance and Testing, Platforms and Devices
Google
Mountain View, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 6 mins ago
PS
Project Engineer (Staff, Senior, or Prinicpal) - Denver, CO
Public Service Co. of Colorado
Denver, CO
- $81,800 to $156,600 USD / year
Under general direction, this Project Engineer role will demonstrate complete understanding & wide application of engineering technical principle, theories, & concepts in the field.…
Added 10 mins ago
Assistant Safety Manager - Mission Critical
Quanta Services
Cheyenne, WY
…with IME and be a part of a team that drives success in every…
Added 10 mins ago
Environmental Specialist I, II or III
Williams Field Service
Wamsutter, WY
Added 10 mins ago
Digital Program Manager
Datavant
Cheyenne, WY
This role is ideal for someone who is highly organized, customer-focused, and eager to grow their expertise in healthcare technology, digital operations, and program management.
Added 10 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Cheyenne, WY
8+ years of technical program management or product management experience
Added 10 mins ago
Mechanic-B
Rain for Rent
Cheyenne, WY
…high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect…
Added 10 mins ago
Trainer I - Remote
Maximus
Cheyenne, WY
Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program…
Added 10 mins ago
C
Java Angular Full-stack Lead (Remote - US/Canada)
Cognizant
Cheyenne, WY
- $138,000 to $162,000 USD / year
…client. This role combines architecture leadership with hands-on technical expertise, requiring deep knowledge of modern application development, cloud-native platforms, enterprise…

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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