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Added 1 min ago
Associate, Sponsor Credit - Technology Finance
B10 Wells Fargo Bank, N. A.
BOSTON, MA
In partnership with a senior portfolio manager, assist with portfolio management and credit underwriting activities for an assigned portfolio of technology-focused and primarily…
Added 1 min ago
AI Solutions Lead
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · IRVING, TX · DES MOINES, IA · SALT LAKE CITY, UT · SHORT HILLS, NJ · SAINT LOUIS, MO · MINNEAPOLIS, MN
…Technology for hardened delivery and Chief Product Office product manager who owns the business…
Added 3 mins ago
Director, Procurement
Indeed
Providence, RI
…optimize enterprise tech sourcing. Additionally, you will manage a Senior Procurement Manager who leads the HR and Finance spend categories, including the contingent worker program,…
Added 3 mins ago
Sr Manager - Proj/Prog
Maximus
Providence, RI
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 3 mins ago
Senior Manager, Strategic Planning and Enablement
CVS Health
Woonsocket, RI
The Senior Manager, Strategic Planning & Enablement strengthens how the Marketing Engagement & Loyalty (ME&L) organization plans, operates, communicates and delivers against its priorities.…
Added 3 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Providence, RI
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 7 mins ago
Sr Manager - Proj/Prog
Maximus
Carson City, NV
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Carson City, NV
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 13 mins ago
CO
Manager 2 - Unified Care Team
City of Seattle
Seattle, WA
- $56.57 to $84.88 USD / hour
Position Overview:The Manager 2 reports to the Manager 3 and provides support to both the Manager 3 and Manager 1 in planning, prioritizing, and directing encampment-related operations for…
Added 15 mins ago
Senior Product Manager - Technical (Analytic Platform)
QXO
Seattle, WA
As a Senior Product Manager, Technical (Analytic Platform), you will take QXO's unified analytics and AI platform, from early adopters to company-wide use. We are building the analytic…
Added 15 mins ago
Senior Product Manager - Technical (Adoption and Change Management)
QXO
Seattle, WA
As a Senior Product Manager, Technical (Adoption and Change Management), you will make sure the forecasting, planning, analytics and sales products we build are used and trusted across QXO.…
Added 16 mins ago
CO
Arts Programs Coordinator - The Office of Economic Development & Cultural Affairs
City of San Jose
San Jose, CA
- $96,576.48 to $117,455.52 USD / year
This position is in the Public Art Program within the City of San José’s Office of Cultural Affairs (OCA) division of OEDCA. Reporting to the Public Art Program Director, this position will…
Added 17 mins ago
Global Product Manager - Pediatric Spine Portfolio
Medtronic
Memphis, TN
This highly visible role offers meaningful engagement with key opinion leaders, senior leadership, and strategic growth initiatives within Medtronic’s Cranial and Spine Technologies…
Added 17 mins ago
O
Lead Principal Technical Program Manager, Strategic Program Delivery
Oracle
Nashville, TN
- $116,600 to $264,100 USD / year
OCI is growing alongside Oracle’s expanding AI data center portfolio, creating the need for program leaders who can bring structure, visibility, and disciplined execution to fast-moving…
Added 17 mins ago
O
Senior Manager, PMO & Business Intelligence (M3)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
…Leads new region builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards.…
Added 17 mins ago
Program Manager, Integrated Planning, GEMS, NA Startup
Amazon
Nashville, TN
Amazon is seeking a Program Manager to join the Startup Integrated Planning team within the Global Engineering, Materials, & Sustainability (GEMS) organization. This team owns the…
Added 17 mins ago
Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
Nashville, TN
We are seeking a strategic, analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution - you…
Added 17 mins ago
Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)
Amazon
Nashville, TN
As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality…
Added 17 mins ago
Sr TPM, Fwd Deployed Engineer , Business Innovation and AI
Amazon
Nashville, TN
The Forward Deployed Engineering (FDE) team within Business Innovation & AI (BIA) is looking for a Senior Technical Program Manager who builds. FDE embeds directly with teams across Amazon…
Added 17 mins ago
TPM, Fwd Deployed Engineer, Business Innovation and AI
Amazon
Nashville, TN
The Forward Deployed Engineering (FDE) team within Business Innovation & AI (BIA) is looking for a Technical Program Manager who builds. FDE embeds directly with teams across Amazon Global…
Added 17 mins ago
Global Category Manager, CAPEX - EMI (Equipment, Mobility and Infrastructure)
Amazon
Nashville, TN
3+ years of program or project management experience
Added 17 mins ago
ServiceNow Delivery Lead Senior Manager
Accenture
Nashville, TN
You Are:A ServiceNow Delivery Lead Senior Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.• You’re willing to roll up…
Added 17 mins ago
Sr Manager - Proj/Prog
Maximus
Nashville, TN
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 17 mins ago
District Sales Manager, Pelvic Health - Tennessee
Medtronic
Nashville, TN
The Pelvic Health District Sales Manager will manage the district sales representative staff and achieve quarterly and annual sales plan within specified budget. The District Sales Manager…
Added 17 mins ago
Product Manager - Technical
Intermountain Health
Nashville, TN
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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