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Added 1 min ago
MANAGER BENEFITS ADMINISTRATION
Gerdau
TAMPA
…available technologies while ensuring compliance with legal, security, and best practice…
Added 2 mins ago
ICAM Engineer
Booz Allen Hamilton_United States
Charleston, SC · Washington, DC
The engineer will work with software developers, infrastructure engineers, and security personnel to connect identity services with mission systems. Candidates should understand how…
Added 2 mins ago
Information Systems Security Manager
Booz Allen Hamilton_United States
Annapolis Junction, MD
Information Systems Security ManagerThe Opportunity:
Added 2 mins ago
Technical Program Manager, Infrastructure Deployment Software
Google
Sunnyvale, CA
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 3 mins ago
Senior Network Designer
The Boeing Company
Everett, WA · Seattle, WA · Auburn, WA · Renton, WA
…systems enabling the business to meet their organizational and program…
Added 3 mins ago
Senior Manager – Chief Financial Officer - Millennium Space Systems
The Boeing Company
El Segundo, CA
The Boeing Company is seeking a Senior Manager – Chief Financial Officer (Level M) for all Finance functional Responsibility, Accountability, and Authority (RAA) for Millennium Space…
Added 3 mins ago
Critical Site Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Wilson, NC · Zebulon, NC
Join JLL's dynamic team as a Critical Site Manager, overseeing data center operations for our client based in North Carolina. Lead the charge in managing cutting-edge data center properties…
Added 3 mins ago
Program Manager, Workplace Services
US AMR-Jones Lang LaSalle Americas, Inc.
San Francisco, CA
As the Program Manager, you will lead the strategic evolution, operational excellence, and continuous improvement of front-of-house hospitality and physical logistics across the campus. In…
Added 5 mins ago
FH
Pharmacy Technician Supervisor - Infusion
Fred Hutchinson Cancer Center
Seattle, WA
- $82,493 to $123,697 USD / year
…package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life…
Added 5 mins ago
Senior Business Development Manager
Davis Wright Tremaine LLP
Seattle, WA · Los Angeles, CA · New York, NY · Washington D.C., DC
…Wright Tremaine LLP is looking for a Senior Business Development Manager to join our team in our Seattle, Los Angeles, New York or Washington D.C.…
Added 7 mins ago
Operations Coordinator I_ 5254
BronxWorks
Bronx, NY
Perform additional duties as assigned by manager.
Added 8 mins ago
B&
Corporate Compliance Manager
Brown & Brown, Inc
Remote, United States
- $80,000 to $94,000 USD / year
Pearl Insurance is seeking a Compliance Manager to oversee Pearl’s corporate compliance program, including insurance licensing, regulatory reporting, surplus lines tax filings, carrier and…
Added 8 mins ago
AD
Dental Office Manager
Aspen Dental
Pickerington, OH
- $53,000 to $57,000 USD / year
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Columbus, OH
- $19 to $22 USD / hour
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
Patient Coordinator
Aspen Dental
Bessemer, AL
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
AD
Dental Office Manager
Aspen Dental
Baton Rouge, LA
- $52,000 to $63,000 USD / year
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Tupelo, MS
- $20 to $23 USD / hour
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Fort Worth, TX
- $19 to $23 USD / hour
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
AD
Patient Coordinator
Aspen Dental
Greenville, TX
- $15 to $17 USD / hour
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,…
Added 8 mins ago
Registered Nurse Manager Short-term Rehab
Ascension
Racine, WI
Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
Added 8 mins ago
Program Supervisor - Area Assistant Fire Management Officer / Northwestern Land Office
Department of Natural Resources & Conservation
Kalispell, MT
…The position works under the direction of the Area Forestry Program Manager to administer the Fire Program within the assigned Northwestern Land Office jurisdictional areas to protect…
Added 9 mins ago
M
Program Manager**Crossroads I**
Momentum
San Jose, CA
- $97,000 to $135,000 USD / year
Ensure licensing, accreditation, regulatory and Agency requirements, including facility, clinical records, documentation standards, financial records and program assets, are maintained.
Added 10 mins ago
IT Risk Senior Manager
Freddie Mac
McLean, VA
The IT Risk Senior Manager, Board and Regulatory Reporting, is responsible for leading the development, coordination, and delivery of risk reporting and governance activities that support…
Added 10 mins ago
Event Stadium Cleaner PT
ABM US
Glendale, AZ
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
Added 10 mins ago
AU
LEAD CLEANER (H)
ABM US
Phoenix, AZ
- $18 USD / hour
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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