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Added just now
Product Manager, Med-D
Navitus Health Services
Jefferson City, MO
This position is responsible for providing product management for the Navitus Medicare Part D program. The Product Manager (PM) will lead efforts to design, develop, implement, and oversee…
Added 4 mins ago
FE
DIRECTOR OF CONGRESSIONAL AFFAIRS DIVISION
Federal Energy Regulatory Commission
Washington, DC
- $169,279 to $197,200 USD / year
Conducting substantive policy studies and program evaluations; formulating, developing, and implementing program goals, program emphasis, operating guidelines, and recommendations for…
Added 4 mins ago
VH
Medical Support Assistant
Veterans Health Administration
San Diego, CA
- $40,177 to $65,597 USD / year
The position serves as Medical Support Assistant (MSA) in Employee Occupational Health at the VA San Diego Healthcare System, Chief of Staff service line. The VA San Diego Healthcare System…
Added 4 mins ago
CA
Supervisory Human Resources Specialist (Recruitment)
Customs and Border Protection
Austin, TX · Minneapolis, MN · Fort Jackson, SC · Charlotte, NC · San Antonio, TX · Detroit, MI · Fort Bragg, NC · Killeen, TX · Dallas, TX · Houston, TX · El Paso, TX · Grand Forks, ND · Tampa, FL · Atlanta, GA · Jacksonville, FL · Orlando, FL · Indianapolis, IN · Washington, DC · Miami, FL · Los Angeles, CA · Seattle, WA · Fort Carson, CO · San Diego, CA
- $106,437 to $138,370 USD / year
…Recruitment Division and will be responsible for providing direct support on human capital recruitment programs, outreach, initiatives, goals, and related talent acquisition services to…
Added 4 mins ago
NE
MANAGEMENT ANALYST
Naval Education and Training Command
Dahlgren, VA
- $85,447 to $111,087 USD / year
You will act as the commands Knowledge Manager (KM) responsible for developing and/or revising policy, procedures and processes for the capture of knowledge content and the various software…
Added 4 mins ago
VH
Occupational Therapist - Inpatient PRC/CRC Float
Veterans Health Administration
Palo Alto, CA
- $102,818 to $193,838 USD / year
Trains Occupational Therapy trainees independently. Assists in development and upgrading of training program content.
Added 4 mins ago
NI
Biologist (Molecular)
National Institutes of Health
Montgomery County, MD
- $102,415 to $133,142 USD / year
…individual with experience performing clinical laboratory testing in support of patient care, assisting senior clinicians and investigators, and performing experiments in support of…
Added 4 mins ago
CA
PROGRAM MANAGER
Customs and Border Protection
Washington, DC
- $143,913 to $187,093 USD / year
As a Program Manager, you will be responsible for leading and managing complex border infrastructure and technology programs to ensure effective planning, execution, and continuous…
Added 4 mins ago
VH
Supervisory Orthotist/Prosthetist
Veterans Health Administration
Honolulu, HI
- $93,445 to $121,482 USD / year
Monitor departmental workload, clinic volume, and generate reports to support staffing and resource allocation.
Added 4 mins ago
VH
Medical Technician
Veterans Health Administration
Corpus Christi, TX
- $45,235 to $59,318 USD / year
Incorporates principles of educational methodology in the instruction and training of new employees and students and in the laboratory's in-service/continuing education program.
Added 4 mins ago
UA
INTERDISCIPLINARY (Technical Manager)
U.S. Army Corps of Engineers
New York, NY
- $105,481 to $137,128 USD / year
About the Position: Serve as a Technical Manager supporting design, planning, and construction projects. Position is responsible for the technical and administrative management of…
Added 4 mins ago
KC
Training and Professional Development Lead, Educator Consultant III
King County
Seattle, WA
- $107,507.3 to $136,271.62 USD / year
…team, and the Contract Management Learning and Development…
Added 5 mins ago
Sr. Teamcenter PLM Solutions Engineer
General Motors LLC
Warren, MI · Austin, TX
…manufacturing, purchasing, suppliers, and other functions to support vehicle programs. This organization helps ensure vehicle content is well-defined, integrated, and ready for…
Added 5 mins ago
Imaging Tech Assistant
Kennestone Hospital, Inc.
United States
Benefits program that includes PTO, mental health support, wellness rooms, concierge services and more
Added 8 mins ago
CJ
Operations Manager
Common Justice
Brooklyn, NY
- $72,960.42 USD / year
The Operations Manager will support Common Justice as part of a team responsible for operations, finance, and administration. They will report directly to the Director of Operations. Due to…
Added 8 mins ago
S
Sr. Manager of Graphic Design
SCOUT
Remote, United States
- $85,000 to $115,000 USD / year
The Senior Manager of Graphic Design plays a key role in bringing SCOUT's brand vision to life across digital, print, direct-to-consumer (DTC), and wholesale channels. This role translates…
Added 10 mins ago
PI
Sr. Manager, Chargeback and Pricing Operations
Pfizer Inc
IL · NY
- $124,400 to $207,400 USD / year
…and Finance, providing commercial insights and analytics to support Gross-to-Net (“GTN”) management across Pfizer’s U.S. Hospital Injectable and Biosimilar portfolio, with a primary focus…
Added 11 mins ago
Outside Sales Representative
State Industrial Products
Hartford, CT
Strong customer service orientation and desire to support customer needs
Added 13 mins ago
Rehab Services Manager
Signature HealthCARE, LLC
Calhoun, KY
As Rehab Service Manager, you will be responsible for the leadership and growth of the rehab department. This position will have a blend of management & patient care. Duties include hiring,…
Added 16 mins ago
G
Treasury Management Manager
GPAC
Bismarck, ND
- $100,000 to $150,000 USD / year
The right Treasury Management Manager will lead a team in generating new business from prospects and serve as a trusted partner for current business customers. By offering tailored Treasury…
Added 17 mins ago
LU
Benefits Manager
Linfield University
McMinnville, OR
- $65,000 to $80,000 USD / year
Linfield University is seeking an experienced and knowledgeable Benefits Manager to serve as the university’s subject matter expert and primary owner of employee benefit programs. This is…
Added 17 mins ago
PN
Plant Manager
Protenergy Natural Foods, Inc.
United States
- $154,700 to $232,100 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
Added 17 mins ago
G
Telephonic Case Manager
Genex
Aurora, CO
- $74,000 to $86,000 USD / year
…people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're…
Added 22 mins ago
Leader, Sales - Splunk PBST Fed Civilian - Law Enforcement
Cisco
Mclean, VA
Consistently deliver licenses, support and service revenue targets – dedication to the number and to deadlines
Added 22 mins ago
Technical Support Manager (Hybrid)
Cisco
Research Triangle Park, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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