Jobs in the United States

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Added 3 mins ago
V
Global Compliance & Privacy Officer
Vontier
Jefferson City, MO
- $147,290 to $200,000 USD / year
+ Develop and maintain the company's global ethics and compliance program.
Added 4 mins ago
AI
Commercial Driver - Full Time
AutoZone, Inc.
Kansas City, MO
- Full-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 4 mins ago
AI
Retail Sales Associate - Part Time
AutoZone, Inc.
Kearney, MO
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 4 mins ago
Senior Security Risk Analyst
Centene Corporation
Jefferson City, MO
…modernization, or maturity improvement efforts that advance EPSRM program objectives. Through both steady state operations and project based work, the role supports disciplined, risk…
Added 4 mins ago
CC
Director, Strategic Initiatives
Centene Corporation
Jefferson City, MO
- $134,600 to $249,000 USD / year
…high-impact strategic initiatives that advance Provider Data Operations priorities and initiatives. This role translates strategy into actionable plans, aligns business and technology…
Added 5 mins ago
Environmental Program Leader - Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Saint Louis, MO
The Environmental Program Leader - Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
Added 5 mins ago
Environmental Program Leader - Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Kansas City, MO
The Environmental Program Leader - Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
Added 5 mins ago
Sr. Product Manager, Strategic Growth - Data Capture Technologies & Partnerships
Cardinal Health
Jefferson City, MO
+ 8+ years of product management, partnership strategy, ecosystem development, corporate development, technical program leadership, or closely related experience with enterprise software,…
Added 5 mins ago
AI
Retail Sales Associate - Part Time
AutoZone, Inc.
Florissant, MO
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 5 mins ago
AI
Retail Sales Associate - Part Time
AutoZone, Inc.
Kansas City, MO
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 5 mins ago
Embedded Caris Operations Manager - Flint, Michigan
Caris Life Sciences
Remote, United States
The Embedded Caris Operations Manager (ECOM) is responsible for managing end-to-end operational workflows and case execution in support of client precision medicine programs. This role…
Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
In this high-impact leadership role, you will manage a dedicated cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce…
Added 5 mins ago
Registered Nurse - RN
Fresenius Medical Care
Dundee, MI
The registered professional nurse Home Therapies RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the…
Added 5 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
…Rostering, Patient Engagement & Retention, and Value-Based Care Program…
Added 6 mins ago
EVS 2nd Shift Operations Manager
Compass Group, North America
Rochester, MI
We are hiring immediately for a 2nd Shift Operations Manager position.
Added 6 mins ago
Warehouse Manager
Wacker Chemical Corporation
Adrian, MI
…safety, quality, and business requirements. The position provides leadership to logistics and warehouse personnel and partners closely with Production, Supply Chain, Procurement, Customer…
Added 6 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
WESTLAND, MI
- $21 USD / hour
…what you do! This role is perfect for you if you have recent leadership experience and are passionate about a career in…
Added 6 mins ago
Ford Racing Program Management Analyst
Ford Motor Company
Allen Park, MI
Depending on your program assignment, you'll gather updates from functional partners, author program health and milestone materials, drive actions and decisions to closure, and bring the…
Added 6 mins ago
Route Planner
Keurig Dr Pepper
Holland, MI
Build relationships with branch sales and operations leaders.
Added 6 mins ago
M
Prototype Build Engineer
ManpowerGroup
Auburn Hills, MI
- $45 to $51 USD / hour
…supporting Engineering, Manufacturing, Quality, and Prototype Build Operations teams. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and…
Added 6 mins ago
Registered Nurse Manager
Veterans Affairs, Veterans Health Administration
Battle Creek, MI
Added 6 mins ago
Dir Engineering
Consumers Energy
JACKSON, MI
…position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work…
Added 6 mins ago
PACE Pharmacy Supervisor
Ascension Health
Flint, MI
Oversee Daily Operations & Clinical Care: Direct daily dispensary workflow and staff, stepping in to perform core dispensing and clinical pharmacist duties for approximately 280 PACE…
Added 6 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Kalamazoo, MI
- $15.73 to $17.73 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 6 mins ago
Program Manager
Roush Enterprises
Livonia, MI
…creativity and tenacity activates big ideas on a global stage. The Program Manager will oversee multiple programs and teams, guiding projects from initial quote through successful…

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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