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Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Lansing, MI
The day-to-day commercial performance of Knowledge Suite and Pearson Live Training, including accountability for their P&L: revenue, margin, forecasting, and budget management, within ECT's…
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Manager, Field Sales
Wolters Kluwer
Lansing, MI
3+ years sales leadership/supervisory experience or completion of Wolters Kluwer Future Leaders Training Program
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Clinical Informaticist
Intermountain Health
Lansing, MI
…are also responsible for participating in the implementation, training, adoption, and process improvement of Health Information Technology (HIT). The Informaticist functions as a liaison…
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Senior ALC Developer
Maximus
Lansing, MI
…central to our culture. We invest in our employees through training, professional development, and career advancement opportunities, empowering our teams to deliver meaningful results while…
Added just now
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Lansing, MI
…day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role centers on Gravitee, the API management and gateway platform…
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Director, Sales Enablement - Business Insurance, Select and BI Field
Travelers Insurance Company
Lansing, MI
…complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive…
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TITLE 32 SUPV ITSPEC (SYSADMIN) (MI G6)
Army National Guard Units
Lansing, MI
…position. General experience for the GS-2210 Information Technology Management Series includes work that has equipped the applicant with the knowledge, skills, and abilities to successfully…
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T
Jr. DevOps Role (W2 Only)
TEKsystems
Lansing, MI
- $25 to $35 USD / hour
…(SDLC), knowledge of automation and scripting tools, source code management tools, containerization software, and…
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Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Lansing, MI
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
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EI
Editorial Project Manager
EBSCO Information Services
Lansing, MI
- $49,605 to $70,865 USD / year
…resources, documenting issues, making corrections in the Content Management System (CMS), following through on fixes, and approving content for…
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C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Lansing, MI
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
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Senior ALC Developer PART TIME
Maximus
Lansing, MI
- Part-time
…central to our culture. We invest in our employees through training, professional development, and career advancement opportunities, empowering our teams to deliver meaningful results while…
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OT Security Platform Engineer – Dragos
Cognizant
Lansing, MI
…technical leadership role responsible for platform health, sensor management, detection tuning, OT security triage, site onboarding, and network segmentation support. The role will also…
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C
Data Analytics Program Mgr - Business Intelligence
CBRE
Lansing, MI
- $120,000 to $135,000 USD / year
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Data Analytics Program Mgr -…
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C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Lansing, MI
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added just now
Senior ALC Developer
Maximus
Lansing, MI
…central to our culture. We invest in our employees through training, professional development, and career advancement opportunities, empowering our teams to deliver meaningful results while…
Added just now
EG
Product Manager, Team Digital Products
Eliassen Group
Lansing, MI
- $50 to $55 USD / hour
…platforms, and related digital experiences. This role blends product management, stakeholder management, and hands-on problem solving, serving as the primary point of contact when teams…
Added 1 min ago
Environmental Health & Safety Director
Oracle
Jefferson City, MO
+ Lead the global data center EHS program across design, construction, commissioning, and operations, built on Oracle's globally harmonized EHS management system and applied consistently in…
Added 1 min ago
Senior Quantitative Model Validator, NLP and Gen AI/ Agentic AI
Wells Fargo
Saint Louis, MO
…and Artificial Intelligence (DSAI) group within Model Risk Management (MRM). The responsibilities of the DSAI Group include end to end responsibility of managing the model risk over the…
Added 1 min ago
Quantitative Model Validator, NLP and Gen AI/ Agentic AI
Wells Fargo
Saint Louis, MO
…and Artificial Intelligence (DSAI) group within Model Risk Management (MRM). The responsibilities of the DSAI Group include end to end responsibility of managing the model risk over the…
Added 1 min ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Jefferson City, MO
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 1 min ago
Medical Assistant - Neurology
Saint Luke's
Kansas City, MO
…have applicable experience will receive 10 weeks of on-the-job training to learn the position. As a trained Medical Assistant, you will be responsible for assisting providers in the…
Added 11 mins ago
Assistant/Associate Professor (Tenure-Track) - Community Nursing
University of Massachusetts
MA
…to face and online pedagogies. Applicants must have a robust program of funded research in areas such as, though not limited to, global or planetary health, environmental health,…
Added 11 mins ago
G
Entry Level Remote Recruiter
GPAC
Omaha, NE
- $35,568 to $250,000 USD / year
Our proven training program, experienced leadership, and collaborative culture give you the foundation to build a successful career.
Added 16 mins ago
CAPTAIN
The GEO Group
Eagle Pass, TX
…development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the…

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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