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Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
Jefferson City, MO
- $76,800 to $122,900 USD / year
+ Support Partner Engagement: Deliver campaigns and communications that engage Alliance partners and accounting professionals, supporting program awareness, participation, and demand…
Added 4 mins ago
DEPUTY DIRECTOR, RECORDS
City of New York
Brooklyn, NY
…work of the Records Management unit and supervise the Records Program Manager and any temporary staff, including interns. The Deputy Director of Records will oversee the maintenance and…
Added 4 mins ago
Cycling Infrastructure Hardening Program Manager, C&M Unit
City of New York
New York City, NY
Reporting to senior staff in the Cycling & Micromobility Unit, the Cycling Infrastructure Hardening Program Manager will lead a citywide program to strengthen protection for cycling and…
Added 4 mins ago
Research Project Manager, Cycling & Micromobility Unit
City of New York
New York City, NY
Under the direction of the Research & Analytics Lead, the Research Project Manager will support the Cycling & Micromobility Unit’s research program and maintenance of the Unit’s…
Added 4 mins ago
Digital Support Specialist for the Division of Budget & Program Operations (City HAP Program)
City of New York
New York City, NY
…Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and…
Added 5 mins ago
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Sales Coordinator
Sun Communities
Davison, MI
- $16 USD / hour
Handles and resolves resident/customer routine questions and inquires in a timely and professional manner. Fields comments, suggestions, and complex situations to the appropriate manager
Added 5 mins ago
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Entry-level Lube Tech/Technician (Part Time)
Valvoline
Fort Gratiot, MI
- $15.75 USD / hour
- Part-time
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
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Assistant Manager
Valvoline
Rockford, MI
- $22 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 5 mins ago
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Entry-level Lube Tech/Technician (Part Time)
Valvoline
WALKER, MI
- $17.5 USD / hour
- Part-time
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
Personal Banker Associate I- FH- Woodward & Winthrop
Fifth Third Bank, N.A.
Bloomfield Hills, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 6 mins ago
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Entry-level Lube Tech/Technician
Valvoline
West Bloomfield, MI
- $17.5 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 6 mins ago
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Entry-level Lube Tech/Technician
Valvoline
Shelby Township, MI
- $17.25 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 6 mins ago
Warehouse Manager
Wacker Chemical
Adrian, MI
The Warehouse Manager is responsible for leading all logistics, warehousing, inventory control, shipping, receiving, and material flow activities for the Adrian chemical manufacturing site.…
Added 6 mins ago
Ford Racing Powertrain Business Manager
Ford Motor Company
Allen Park, MI
Ford Racing’s Powertrain Business Manager supports Powertrain Motorsport Operations by maintaining financial oversight, streamlining procurement to reduce program schedule risk, managing…
Added 6 mins ago
SIOP Manager - Pneumatics Platform
IDEX
Benton Harbor, MI
The Master Production Scheduler & SIOP Manager is responsible for leading the end-to-end planning process to ensure customer demand, inventory investment, manufacturing capacity, and…
Added 6 mins ago
Personal Banker Associate I - Brighton, MI
Fifth Third Bank, N.A.
Brighton, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 6 mins ago
Accountant ll
Republic Services
Taylor, MI
Assists the Business Unit Finance Manager in ensuring there are proper internal controls in place including compliance with company policies and procedures, Sarbanes Oxley and all other…
Added 6 mins ago
Personal Banker Associate I
Fifth Third Bank, N.A.
Royal Oak, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 6 mins ago
Merrill Advisor Development Program - Financial Advisor: Farmington Hills Market
Bank of America
Auburn Hills, MI · Farmington Hills, MI · Clinton Township, MI · Grosse Pointe, MI
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 6 mins ago
Personal Banker Associate I
Fifth Third Bank, N.A.
Sterling Heights, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 6 mins ago
SC
Sales Coordinator
Sun Communities
Muskegon, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 6 mins ago
Communications Manager II
Michigan State University(MSU)
East Lansing, MI
…standards, provide documentation and training needs, and ensure support and customer service are available to platform users. The Communications Manager will also maintain connections with…
Added 6 mins ago
Merrill Advisor Development Program - Financial Advisor: Bloomfield Hills Greater Detroit Market
Bank of America
Bloomfield Hills, MI · Wyandotte, MI · Saginaw, MI · Grand Blanc, MI · Dearborn, MI
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 6 mins ago
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Entry-level Lube Tech/Technician
Valvoline
Dearborn, MI
- $17.25 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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