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Data Analytics Specialist (entry- or mid-level)
Public Impact, LLC
Carrboro, NC
Collaborate on technical projects such as those above with own manager, the Co-Presidents, and teammates
Added just now
Publisher and Contact Center Analytics Sr. Manager
Walker Advertising
Remote, United States
Walker Advertising is seeking a Senior Manager of Publisher and Contact Center Analytics to lead organizational change and embed analytics across its Publisher and Contact Center…
Added 2 mins ago
Senior Software Technical Program Manager
SharkNinja
Needham, MA
Senior Program Manager, Software-Enabled Products (Engineering)
Added 7 mins ago
SI
Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Newtown Square, PA
- $150,400 to $335,900 USD / year
…unit's most complex programs. You hold full accountability for program outcomes - from planning through to business value realization. Your role spans complex program delivery, cross-team…
Added 7 mins ago
SI
Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
New York, NY
- $167,300 to $364,100 USD / year
…unit's most complex programs. You hold full accountability for program outcomes - from planning through to business value realization. Your role spans complex program delivery, cross-team…
Added 7 mins ago
A
Scientist
Actalent
Boston, MA
- $47.25 to $52.25 USD / hour
…optimize, and trend assay performance in conjunction with the manager. Perform data analysis and data verification; maintain raw-data trackers and generate experimental reports as needed.…
Added 7 mins ago
A
Environmental Project Professional
Actalent
West Palm Beach, FL
- $35 to $40.87 USD / hour
Evaluate and interpret field and analytical data for reporting purposes and to determine future project needs, with or without guidance from the Project Manager.
Added 7 mins ago
A
Project Engineer
Actalent
South Bay, FL
- $90,000 to $120,000 USD / year
…Engineer to join our team, supporting the Everglades Restoration Program. This position involves handling submittals, requests for information, daily reports, and coordination between…
Added 7 mins ago
A
Fire Protection Engineer
Actalent
Bethesda, MD
- $50.48 to $52.88 USD / hour
…own car across the campus if needed. The team consists of one program manager and three other engineers, and you will collaborate closely with the NIH fire marshal. The opportunity includes…
Added 7 mins ago
Project Manager
Actalent
Sandusky, OH
Job Title: Project ManagerJob DescriptionThe Project Manager will lead core, shell, and tenant improvement scopes on large-scale data center and mission critical construction projects. This…
Added 7 mins ago
A
Project Manager / Estimator
Actalent
Clearwater, MN
- $45 to $64 USD / hour
Job Title: Project Manager/EstimatorJob DescriptionThe Project Manager/Estimator is responsible for overseeing construction projects from the bidding and preconstruction phases through to…
Added 7 mins ago
MEP PM
Actalent
Minneapolis, MN
Job Title: MEP Project ManagerJob DescriptionThe MEP Project Manager will support the National Mission Critical team by managing the mechanical, electrical, plumbing, and fire protection…
Added 7 mins ago
Project Manager
Actalent
Minneapolis, MN
Job Title: MEP Construction Project ManagerJob DescriptionThe MEP Construction Project Manager oversees the planning, coordination, and execution of mechanical, electrical, plumbing, and…
Added 7 mins ago
Project Manager
Actalent
Minneapolis, MN
Job Title: Project Manager Job DescriptionThe Project Manager oversees core, shell, and tenant improvement scopes on large-scale data center and mission critical construction projects. This…
Added 7 mins ago
Project Manager
Actalent
Minneapolis, MN
Job Title: MEP Construction Project ManagerJob DescriptionThe MEP Construction Project Manager oversees the planning, coordination, and execution of mechanical, electrical, plumbing, and…
Added 7 mins ago
Project Manager (Civil / Site Works)
Actalent
Oklahoma City, OK
Job Title: Project Manager (Civil / Site Works)Job DescriptionThis role leads civil and site construction for large-scale data center and other mission-critical projects, with a strong…
Added 7 mins ago
Traveling Project Manager (Civil / Site Works)
Actalent
Oklahoma City, OK
Job Title: Project Manager (Civil / Site Works)Job DescriptionThis role leads civil and site construction for large-scale data center and other mission-critical projects, with a strong…
Added 8 mins ago
Senior Software Consultant
flow, Inc.
United States
…impact project timelines or deliverables alongside the project…
Added 8 mins ago
Program Manager, NA Consumer Funding, Amazon Leo
Amazon Kuiper Commercial Services LLC
Bellevue, WA
Amazon Leo is seeking a Program Manager for its consumer broadband funding programs.
Added 9 mins ago
DS
Assistant General Manager #41005
Devon Self Storage Holdings (US), LLC
West Bend, WI
- $16.27 to $19.52 USD / hour
We currently have an exciting opportunity for a Full-Time Assistant General Manager based in our store located at (1485 Corporate Center Dr, West Bend, WI 53095). From helping customers…
Added 10 mins ago
OH
Senior Manager, Office of the President
Oscar Health
NY
- $149,040 to $195,615 USD / year
This role will serve as an execution-oriented partner responsible for operating key leadership cadences, program-managing selected cross-functional initiatives, and ensuring decisions are…
Added 10 mins ago
Records Management Specialist
A P Ventures, LLC
Remote, United States
Lead records inventories and assessments across assigned HR program areas, identifying records categories, custodians, volumes, formats, and retention drivers.
Added 10 mins ago
P
Penetration Tester (Texas/Florida)
Packetlabs
Remote, United States
- $80,000 to $120,000 USD / year
A graduate of a post-secondary college or university degree program.
Added 11 mins ago
Senior Technical Program Manager ID98059
AgileEngine
Boston, MA
We are looking for a Senior Technical Program Manager to lead global delivery of a security and vulnerability remediation program across distributed teams.
Added 11 mins ago
Senior Technical Program Manager ID98059
AgileEngine
Chicago, IL
We are looking for a Senior Technical Program Manager to lead global delivery of a security and vulnerability remediation program across distributed teams.

Closed listing

Maximus

Sr Manager - Proj/Prog

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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