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Added 1 min ago
Team Leader, Sprint Team
City of New York
New York, NY
Established to carry out the functions outlined in the SPEED Report, the Sprint Team is a new, dedicated project management team established to advance the Mamdani Administration's mandate…
Added 1 min ago
College Aide (Graduate)
City of New York
New York City, NY
Public Buildings seeks a College Aide for the Administration of Children’s Services (ACS) Program. The College Aide will support the increasing workload associated with the planning,…
Added 1 min ago
Senior Advisor and Director, Workforce Development Board
City of New York
New York, NY
…ecosystem, provides data and policy expertise, and supports program innovations and process improvements for services offered by the City of New York and other workforce stakeholders. NYC…
Added 1 min ago
Senior Advisor, Programs
City of New York
New York, NY
- Project & Team Management – Supervise internal staff responsible for key programmatic portfolios serving priority populations and the City’s workforce and systems change goals to monitor…
Added 1 min ago
Technical Program Manager, EDA Compute Infrastructure
NVIDIA Corporation
Remote, United States
Hardware Infrastructure is seeking a Senior Technical Program Manager to lead the strategy and execution of programs to support the reliability, scalability and modernization of the…
Added 3 mins ago
Associate Project Designer - Staunton, VA
Military Spouse Jobs & VetJobs
United States
This is the foundational step in a progressive series of technical roles within Electric Distribution Design. Through a structured training program and hands-on experience, 25-75 projects…
Added 5 mins ago
Senior Program Manager I, Supply Chain Planning, Technical Infrastructure
Google
Sunnyvale, CA
8 years of experience in program or project management.
Added 9 mins ago
Technical Program Manager III, Site Reliability Engineering, Google Cloud
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 9 mins ago
Program Manager III, Software Engineering, YouTube
YouTube
San Bruno, CA
5 years of experience in program or project management.
Added 9 mins ago
Technical Program Manager II, Enterprise Infrastructure, Cloud Networking
Google
Austin, TX · Thornton, CO
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 9 mins ago
Logistics Commercial and Network Strategy Manager
Google
Sunnyvale, CA · Atlanta, GA · New Albany, OH · Midlothian, TX
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 9 mins ago
Senior Program Manager, Supply Chain Planning, Technical Infrastructure
Google
Sunnyvale, CA · Austin, TX
8 years of experience in program or project management.
Added 19 mins ago
J
Security Alarm Engineer
Phoenix · Phoenix, AZ
- $40 to $50 USD / hour
…Genetec, and Software House platforms. You will serve as a go-to technical resource for project managers, field supervisors, and technicians. Travel is up to 50%, including overnight and…
Added 22 mins ago
Water Quality Scientist 3
Idaho Division of Human Resources
Boise, ID
Help DEQ State Office and regional office staff develop total maximum daily loads (TMDLs), watershed management plans, and data quality assurance.
Added 22 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Boise, ID
- $55 to $65 USD / hour
Drive the Intent = Execution framework by coordinating script identification, risk assessment, validation, and uplift to meet defined project timelines.
Added 22 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Boise, ID
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 25 mins ago
Program Manager - Material Processing
AeroVironment, Inc.
United States
The technical program manager will plan and execute programs in support of ARD customers. This role will work with team members, leadership, and other key stakeholders to review…
Added 25 mins ago
Program Manager - Ceramics
AeroVironment, Inc.
United States
The technical project manager will plan and execute programs in support of ARD customers. This role will work with team members, leadership, and other key stakeholders to review…
Added 29 mins ago
VH
Program Manager
Veterans Health Administration
Lakewood, CO · Washington, DC · Location Negotiable After Selection
- $125,776 to $197,200 USD / year
Serve as a Program Management Officer to a Director overseeing a directorate providing Program Office project and related analysis, planning, and evaluation of line/operating program…
Added 29 mins ago
NS
TECHNICIAN
Naval Sea Systems Command
Crane, IN
- $74,678 to $116,362 USD / year
This position is part of the Warfare Centers Personnel Demonstration Project. The NT-4 pay band encompasses positions equivalent to GS-11 and GS-12.
Added 31 mins ago
NS
ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Port Hueneme, CA
- $124,085 to $190,627 USD / year
…antiterrorism (AT), continuity of operations (COOP), and emergency management (EM). | You will provide technical assistance, guidance, and oversight to Department Security Managers and…
Added 31 mins ago
AC
EXPLOSIVES SAFETY SPECIALIST
Air Combat Command
Beale AFB, CA
- $82,780 to $107,620 USD / year
The primary purpose of this position is: To perform work in a broad range of weapons safety program elements,such as inspections/surveys, evaluations, mishap investigations, and safety…
Added 31 mins ago
SS
Space Launch Engineer, SSC/SYD 80
Space Systems Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
Experience: Applicants should have experience in engineering and/or program management or related fields, ideally within the DoW or a similar environment. Proven experience in leading…
Added 31 mins ago
JA
Supervisory Budget Analyst
Joint Activities
Miami, FL
- $113,356 to $147,365 USD / year
Formulates, presents, and executes annual budgets for complex organizational programs and activities. | Conducts program reviews and budget analyses to assess requirements, funding…
Added 31 mins ago
AE
ARCHITECT
Air Education and Training Command
Columbus AFB, MS
- $89,508 to $116,362 USD / year
The primary purpose of this position is to serve as a professional architect, performing design, project programming, construction management/monitoring duties and improvement projects of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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