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Added 3 mins ago
TS
Senior Computational Scientist / Engineer, Trajectory Simulation
Triton Systems, Inc.
Chelmsford, MA
- $120,000 to $150,000 USD / year
…with fewer computational resources. You will guide a small technical team, coordinate with academic and industry collaborators, and work closely with a program manager to plan and execute…
Added 4 mins ago
Mgr Supply Chain - Category Management
Williams WPC-I, LLC.
United States
As Manager, Supply Chain - Category Management, you lead a team of Category Managers supporting operational continuity and project execution. Your scope spans major equipment, construction,…
Added 5 mins ago
Project Engineer II - EPC Services
Revamp Engineering
Remote, United States
…engineering, and construction phases. Reporting to a Senior Project Manager, you will manage defined scopes, coordinate multidisciplinary teams, track schedules and budgets, maintain…
Added 5 mins ago
Project Engineer II - Developer Services
Revamp Engineering
Remote, United States
…engineering, and construction phases. Reporting to a Senior Project Manager, you will manage defined scopes, coordinate multidisciplinary teams, track schedules and budgets, maintain…
Added 5 mins ago
RE
Engineering Project Manager - Developer Services
Revamp Engineering
Remote, United States
- $113,500 to $140,700 USD / year
The Project Manager is responsible for the successful execution of renewable energy engineering projects for Revamp’s Owner & Developer clients, with full accountability for project scope,…
Added 8 mins ago
Director, Information Security
Technology Credit Union
San Jose, CA
The Director, Information Security, leads Technology Credit Union’s Information Security Program to protect member, employee, and organizational information. The role provides strategic,…
Added 13 mins ago
Senior HRIS Analyst
Varsity Brands, LLC
Farmers Branch, TX
…manage people or direct the HRIS function. This role provides technical and functional expertise through module ownership, project contribution, and knowledge sharing, under the direction…
Added 17 mins ago
Senior Manager, Global Strategic Orchestration – Commercial IT
Mylan Inc.
Remote, United States
The Senior Manager, Global Strategic Orchestration – Commercial IT is a strategic leadership role responsible for shaping and advancing how Commercial Technology strategy is governed,…
Added 19 mins ago
BD
Site IT Manager
BorgWarner Dixon LLC
Dixon, IL
- $107,600 to $147,950 USD / year
The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s). The role ensures stable, secure, and standardized IT service delivery, aligned with…
Added 30 mins ago
Warehouse Production Supervisor
University of Chicago
Chicago, IL
This position will be primarily responsible for assisting the Warehouse Production Manager in the management of the Distribution Center staff involved in the day-to-day pick/pack/ship…
Added 30 mins ago
Marketing Manager
Duke Careers
Durham, NC
At Duke, we celebrate individuality and the unique perspectives each member of our community brings. As the Marketing Manager, Graduate Enrollment, you will play a pivotal role in advancing…
Added 31 mins ago
Director of Information Technology, Kersten Institute
University of Chicago
Chicago, IL
…Director is the technology leader for Kersten, combining hands-on technical execution with team oversight and research partnership. The Director is accountable for the confidentiality,…
Added 33 mins ago
Tax Manager, International Tax Services
BDO USA Experienced
Charlotte, NC · Miami, FL · Jacksonville, FL · Raleigh, NC · Tampa, FL
An Tax Manager, International Tax Services is responsible for advising multinational clients in a large variety of industries of the tax implications relating to their business objectives,…
Added 33 mins ago
Tax Manager, International Tax Services
BDO USA Experienced
Atlanta, GA
An Tax Manager, International Tax Services is responsible for advising multinational clients in a large variety of industries of the tax implications relating to their business objectives,…
Added 33 mins ago
Senior Manager, Management Consulting
BDO USA Experienced
Houston, TX
The Management Consulting Senior Manager is responsible for planning, organizing and developing business for the HR consulting practice. This position is responsible for bringing in…
Added 36 mins ago
Manager, Production Finance
Sinclair Broadcast Group
Santa Monica, CA
Tennis Channel’s Production Finance Manager manages day-to-day production accounting and financial analysis for domestic and international production activities. Reporting to the Director…
Added 42 mins ago
Sustainability Environmental Manager
Momentive Performance Materials 1015
United States
The Sustainability Environmental Manager will play a key role in turning Momentive’s sustainability ambitions into meaningful action across our global operations. This is an opportunity for…
Added 42 mins ago
Senior Director, User Readiness
College Board
Remote, United States
…that flow from it. You will lead a portfolio of digital and technical work, across community management, digital engagement, technical readiness, and risk monitoring and intervention, each…
Added 42 mins ago
Director I, AP Physics C: Electricity & Magnetism Curriculum and Assessment
College Board
Remote, United States
…preserving and improving the quality and validity of the AP Program’s core deliverables within the subject domain: the exam, the course curriculum, and the professional development content.…
Added 42 mins ago
Director, Technical Readiness
College Board
Remote, United States
Expertise in technical readiness, IT operations, or technical program work, with 5-7 years of experience translating technical requirements for non-technical audiences
Added 47 mins ago
Associate Director, DevSecOps Architect
S&P Global
Princeton, NJ
…frameworks, and innovative open-source solutions. The team values technical excellence, cross-functional collaboration, and driving organizational impact through thoughtful architecture…
Added 50 mins ago
AH
Sr. Manager, Full Time, Days, Call Center Opns, Morristown, NJ
Atlantic Health System
Morristown, NJ
- Full-time
The Senior Manager, Call Center Operations is responsible for leading the strategic vision, operational performance, growth, and transformation of the Contact Center. The Senior Manager…
Added 50 mins ago
Manager, Paid Search
Dental Care Alliance
Florida, FL
The Manager, Paid Search is an accomplished, hands-on performance marketing expert responsible for improving and scaling an established, internally managed paid search program that drives…
Added 50 mins ago
Principal, Technical Program Manager
Ensemble RCM LLC
Remote, United States
Identify technical and organizational risks, bottlenecks, and dependency trends; challenge assumptions, define and drive program planning, and escalate unresolved issues to appropriate…
Added 50 mins ago
Director, Digital Experience & Web Strategy
Dental Care Alliance
UNAVAILABLE
…risk, and measurable conversion impact. 4. Lead day-to-day program planning and delivery for the 2027 multi-site website rebuild, under the VP's executive sponsorship: requirements, scope,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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