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Added 1 min ago
Plant Manager - Middletown, CA
Military Spouse Jobs & VetJobs
United States
Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of…
Added 3 mins ago
VH
SUPERVISORY MSA
Veterans Health Administration
Charleston, SC
- $57,429 to $74,655 USD / year
…Service. He/ She supervises GS-7 Lead Medical Support Assistants and GS-6 Medical Support Assistants (Advanced). Clinic employees support all clinical services in various locations…
Added 3 mins ago
FA
Aviation Safety Inspector (Cabin Safety)
Federal Aviation Administration
Oakland, CA · Spokane, WA · Phoenix, AZ · Des Moines, WA · Las Vegas, NV · Hillsboro, OR
- $90,925 to $118,204 USD / year
The Aviation Safety Inspector (Cabin Safety) serves as a resource and technical authority in an assigned field office on cabin safety requirements as they relate to work activities…
Added 3 mins ago
VH
Administrative Officer
Veterans Health Administration
Honolulu, HI
- $77,964 to $101,359 USD / year
The primary purpose of this position is to develop and direct the administrative programs within Pharmacy Service to meet the needs of VAPD-ICS. The Administrative Officer (AO) reports…
Added 3 mins ago
VH
Cook
Veterans Health Administration
Miami, FL
- $25 to $29 USD / hour
EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work…
Added 3 mins ago
VH
Practical Nurse
Veterans Health Administration
Springfield, IL · Decatur, IL
- $45,098 to $75,718 USD / year
Education: Graduate of a school of practical or vocational nursing approved by the appropriate State agency and/or accredited by the Accreditation Commission for Education in Nursing (ACEN)…
Added 3 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Panama City, FL · Pensacola, FL · Eglin AFB, FL · Mobile, AL · Biloxi, MS
- $45,409 to $59,031 USD / year
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Added 3 mins ago
VH
Nurse Manager (Community Based Outpatient Clinic-Palm Desert)
Veterans Health Administration
Palm Desert, CA
- $117,914 to $208,831 USD / year
The Nurse Manager (NM) is the designated first-line supervisory authority and is responsible and accountable for the operation of their assigned units and provides coverage for other NMs as…
Added 3 mins ago
VH
Staff Psychologist-Community Living Center/Outpatient Palliative Care-EDRP Authorized
Veterans Health Administration
San Antonio, TX
- $94,397 to $174,906 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
NP
Outdoor Recreation Planner
National Park Service
Location Negotiable After Selection
- $74,648 to $97,087 USD / year
For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work…
Added 3 mins ago
VB
Supv Legal Administrative Spec
Veterans Benefits Administration
Remote, United States
- $63,795 to $82,938 USD / year
…limited to: experience counseling Veterans, their dependents, and their representatives, both orally and in writing, regarding the full array of benefits available through the Department of…
Added 3 mins ago
VH
CLINICAL PHARMACIST
Veterans Health Administration
Milwaukee, WI
- $142,007 to $184,513 USD / year
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Added 3 mins ago
VH
Health System Specialist - Group Practice Manager
Veterans Health Administration
Alexandria, LA
- $89,508 to $116,362 USD / year
Missions, organizations, programs, and requirements of health care delivery systems;
Added 3 mins ago
VH
Training Specialist
Veterans Health Administration
Saginaw, MI
- $74,678 to $97,087 USD / year
This position is located at the Aleda E. Lutz VA Medica Center, serving as the TMS Domain/Learning Manager (DM/LM) for the Department of Veterans' Affairs' Talent Management System (TMS).…
Added 3 mins ago
VH
Registered Nurse - Patient Safety Manager
Veterans Health Administration
Baltimore, MD
- $78,368 to $153,501 USD / year
The Patient Safety Manager (PSM) Registered Nurse (RN) executes the position responsibilities that demonstrate leadership; detailed planning; professional communication; creative and…
Added 3 mins ago
VH
Diagnostic Radiologic Technology
Veterans Health Administration
Louisville, KY
- $57,453 to $102,456 USD / year
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Added 3 mins ago
CN
CYP Food Service Worker
Commander, Navy Installations Command
Great Lakes, IL
- $20 USD / hour
The purpose of the Child and Youth Program (CYP) Food Service Worker position is to perform a variety of food preparation and food service tasks for the CYP. This position is located in a…
Added 6 mins ago
VH
Lead Clinical Laboratory Scientist
Veterans Health Administration
Wyoming, MI
- $109,189 to $141,949 USD / year
CLS is responsible for performing the pre-analytical, analytical, and post-analytical phases of clinical laboratory testing as well as a variety of administrative functions as it applies to…
Added 6 mins ago
VH
Nurse-Case Management
Veterans Health Administration
Boise, ID
- $71,488 to $147,277 USD / year
Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed…
Added 6 mins ago
AN
INDUSTRIAL HYGIENIST (Title 32)
Air National Guard Units
East Granby, CT
- $84,260 to $109,545 USD / year
Reviews and provides input to the installation Environmental Engineer regarding federal and state environmental permit applications.
Added 6 mins ago
FA
Aviation Safety Inspector
Federal Aviation Administration
Louisville, KY
- $107,446 to $139,684 USD / year
The Aircrew Program Manager (APM) is responsible for the adequacy of aircrew ground and flight training/testing and standards for specific aircraft of an assigned air carrier. Work is…
Added 6 mins ago
VH
Registered Nurse - Safe Patient Handling and Mobility Program Manager
Veterans Health Administration
West Roxbury, MA
- $90,747 to $192,945 USD / year
This Registered Nurse - Safe Patient Handling and Mobility Program Manager is within Patient Care Services at the West Roxbury location. This is a full-time position at 40 hours per week.
Added 6 mins ago
VH
Licensed Practical Nurse - Med/Surg Specialty Clinics
Veterans Health Administration
Nashville, TN
- $69,737 to $90,660 USD / year
Assists Nurse Manager with planning and organizing specialized unit projects e.g. Mobile flu clinic , injection clinic, and walk-in clinic.
Added 6 mins ago
CN
Child and Youth Program Custodian
Commander, Navy Installations Command
Great Lakes, IL
- $19 USD / hour
All custodial and housekeeping services will be performed according to the established specifications. Child and youth routines will not be disturbed by custodial activities. Some of the…
Added 6 mins ago
VH
Pharmacy Technician
Veterans Health Administration
White City, OR
- $66,318 to $86,210 USD / year
…preparation, technician order entry, outpatient dispensing and window operations, fill stations, mailing, and automated dispensing equipment, and may provide directed support to clinical…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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