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Added 1 min ago
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Lands Resource Specialist - Timber Management
State of Idaho
Orofino, ID
- $27.31 USD / hour
…design, and administer programs or projects associated with land management and/or natural resource protection; perform related work. The Lands Resource Specialist position is used for…
Added 1 min ago
Senior Supplier Program Manager
Greenpoint Technologies
Bothell, WA
The Senior Supplier Program Manager is responsible for leading supplier performance and execution across assigned complex and high impact programs, leading supplier strategy, integration,…
Added 1 min ago
Project & Commercial Management Intern (Summer 2027)
Arup
San Francisco, CA
Project, Program, and Commercial Management (PPCM) supports the successful delivery of major infrastructure projects by providing expertise across Design Management, PMO & Controls,…
Added 1 min ago
Senior Construction and Project Manager
Arup
San Francisco, CA
We are looking for a Senior Construction and Project Manager in San Francisco to join our growing Program and Project Management team.
Added 2 mins ago
Senior BIM Designer
Arup
San Francisco, CA
We are seeking a highly motivated and experienced Senior Civil BIM designer to drive the delivery of multidisciplinary infrastructure projects through advanced BIM coordination, digital…
Added 2 mins ago
Senior Electrical Engineer
Arup
Dallas, TX
Our Dallas office is looking for a Senior Electrical Engineer to join our multi-disciplinary team. If you are an electrical engineer who wants to take the lead on exciting projects, expand…
Added 2 mins ago
Senior Electrical Engineer
Arup
Houston, TX
Our office is looking for a Senior Electrical Engineer to join our multi-disciplinary team. If you are an electrical engineer who wants to take the lead on exciting projects, expand their…
Added 2 mins ago
Project & Commercial Management Intern (Available Summer 2027)
Arup
Los Angeles, CA
Project, Program, and Commercial Management (PPCM) supports the successful delivery of major infrastructure projects by providing expertise across Design Management, PMO & Controls,…
Added 2 mins ago
Commercial and Project Manager
Arup
Boston, MA
We are seeking a highly motivated and detail-oriented Commercial and Project Manager to join our Program, Project and Commercial Management team. In this role, you will support the delivery…
Added 2 mins ago
Senior Consultant, Asset Management
Arup
Washington, DC · New York, NY
We are looking for a Senior Consultant, Asset Management to join our fast-growing Advisory Services team, known in the industry for advising and delivering some of the most innovative and…
Added 2 mins ago
Senior Hydrogeologist / Geothermal Specialist
Arup
New York, NY · Boston, MA · Washington, DC
We are looking for a Senior Hydrogeologist / Geothermal Specialist to join our Americas Geotechnics team. The successful candidate will provide technical leadership and hands-on delivery…
Added 2 mins ago
Geotechnical Engineer
Arup
New York, NY
· Carry out geotechnical calculations and numerical analyses under the guidance of senior engineers.
Added 2 mins ago
Senior Consultant, Technical Advisory
Arup
San Francisco, CA
To support an expansion of our Advisory team on the West Coast, we are currently seeking a Senior Consultant for our Technical Advisory team. You will work within an existing and growing…
Added 2 mins ago
Project and Commercial Manager
Arup
Sacramento, CA
Our Program, Project and Commercial Management (PPM) team works across some of the most exciting and complex projects in infrastructure, transportation, science and industry, technology,…
Added 2 mins ago
Water Services Leader
Arup
San Francisco, CA
· Develop project plans covering staffing, commercial management, and quality assurance.
Added 2 mins ago
Water Services Leader
Arup
Los Angeles, CA
· Develop project plans covering staffing, commercial management, and quality assurance.
Added 2 mins ago
Project Engineer
Actalent
Poway, CA
Position SummaryThe Project Engineer supports the planning and execution of engineering projects from concept through completion. This role works closely with senior engineers, project…
Added 2 mins ago
I
Director of Program Evaluation
ISTE+ASCD
ARLINGTON, VA
- $97,500 to $100,000 USD / year
The Director of Program Evaluation leads the design, implementation, and management of educational program evaluations. This role applies quantitative and qualitative methods to assess…
Added 3 mins ago
Principal, Private Market Valuation
Markit North America
Dallas, TX
The Principal, Private Market Valuation will play a senior role in the execution and oversight of valuation engagements for institutional clients across a broad range of private and…
Added 5 mins ago
Project Management Consultant IV
Kaiser Permanente
Greensboro, NC
The PM Consultant IV serves within the Project Management Office, with a primary focus on leading complex, cross-functional technology programs that support Medicare and Medicaid regulatory…
Added 5 mins ago
Sr Advanced R&D Engineer/Scientist
Aerospace
Phoenix, AZ
Work with project engineers and program managers to define project test scope, manage technical risk, and ensure project execution to meet deliverables within approved schedule and budget.
Added 6 mins ago
DO
MREA - Lab and Field Specialist
Department of Transportation
CA
- $7,492 to $9,379 USD / month
Under the general direction of the Senior Transportation Engineer, Supervisor, the Materials and Research Engineering Associate (Specialist) (MREA) performs a wide variety of engineering…
Added 7 mins ago
Sr. Engagement Manager
LiveRamp, Inc.
San Francisco, CA · Little Rock, AR · New York, NY · Seattle, WA
The Senior Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical…
Added 8 mins ago
Director, Permitting & Risk
Compass Datacenters
Dallas, TX
…placement of Builder’s Risk and Owner Controlled Insurance Program coverage for construction projects. This senior leader will create one source of truth for permits, approvals, proffers,…
Added 9 mins ago
Senior Project Manager (Corporate Events & Experiences Planner)
First Global Management Services, Inc.
San Francisco, CA
The Senior Project Manager is responsible for supporting the client with their internal and/or client-facing events and conferences while consistently delivering exceptional service through…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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