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Added 3 mins ago
U
House Supervisor Registered Nurse RN Full Time Days
UHS
BRADENTON, FL
- Full-time
…day shift Mon-Fri in the absence of the Director of Clinical Operations) to include staffing, unusual situations, disaster scenarios, and supervision and direction on all clinical and…
Added 3 mins ago
U
House Supervisor Registered Nurse RN Full Time Days
UHS
BRADENTON, FL
- Full-time
…day shift Mon-Fri in the absence of the Director of Clinical Operations) to include staffing, unusual situations, disaster scenarios, and supervision and direction on all clinical and…
Added 4 mins ago
Registered Nurse (RN) Manager - Child & Adolescent Psych
UHS
SAVANNAH, GA
…specialized inpatient behavioral healthcare and a dedicated Patriot Support Program designed to address the unique needs of military service members, veterans, and their…
Added 4 mins ago
Sr. Program Manager - IS ERP
UHS
KING OF PRUSSIA, PA
The Sr. Program Manager – IS ERP supports the ongoing operation, governance, optimization, and continuous improvement of UHS ERP services. Coordinates activities across ERP, Information…
Added 15 mins ago
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added 15 mins ago
R
Assistant Community Manager
Related
Charlotte, NC
- $23 to $25 USD / hour
…seeking a dedicated and detail-oriented Assistant Community Manager to support the daily operations of our affordable housing community in Charlotte,…
Added 20 mins ago
Sales & Operations Advisor in Training
DriveTime Car Sales, LLC
1515 E Bell Rd Phoenix, AZ
· Support daily dealership operations by helping where needed across departments.
Added 23 mins ago
AW
IT Infrastructure Engineer II
ANDREW WOMMACK MINISTRIES INC
Woodland Park, CO
- $6,500 to $7,501 USD / month
The IT Operations Engineer II supports the planning, engineering, deployment, and maintenance of secure, scalable, and reliable technology solutions across multiple departments and…
Added 26 mins ago
J
Manager Database Administrator
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
As a Manager Database Administrator, you will lead a specialized team responsible for managing and optimizing critical database infrastructure in a cloud-based environment. You will oversee…
Added 28 mins ago
AU
Assistant Site Supervisor HOA Access Control
Allied Universal
Laguna Niguel, CA
- $23.5 USD / hour
Allied Universal® is hiring a Assistant Site Supervisor/ Operations. The Assistant Site Supervisor/ Operations is a crucial guardian of our team’s proficiency and accountability. The…
Added 30 mins ago
STR MGMT/e-COMMERCE SUPERVISOR
The Kroger Co.
North Ogden, UT
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Added 30 mins ago
Assistant Store Manager
AutoZone
Fremont, CA
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 30 mins ago
Assistant Store Manager
AutoZone
Muskegon, MI
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 30 mins ago
MANAGER IN TRAINING
AutoZone
Lewes, DE
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 30 mins ago
MANAGER IN TRAINING
AutoZone
Seaford, DE
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 30 mins ago
Biolife EMT - $3,500 Signing Bonus
USA - 3387 BioLife Plasma Services, LP
MO
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 30 mins ago
A
Part Sales Manager – Full Time
AutoZone
Monroe, WA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 30 mins ago
A
Part Sales Manager – Part Time
AutoZone
Waco, TX
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 30 mins ago
A
Part Sales Manager – Part Time
AutoZone
Shreveport, LA
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 30 mins ago
JEWELRY/STORE MANAGER
The Kroger Co.
Issaquah, WA
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. Our associates receive comprehensive benefits that promote their physical, emotional…
Added 30 mins ago
Assistant Store Manager
AutoZone
Rialto, CA
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 31 mins ago
A
Part Sales Manager – Full Time
AutoZone
Dover, OH
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 31 mins ago
A
Part Sales Manager – Part Time
AutoZone
Dover, OH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 31 mins ago
A
Part Sales Manager – Part Time
AutoZone
Grand Rapids, MN
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 31 mins ago
Commercial Specialist
AutoZone
Idaho Falls, ID
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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