Jobs in the United States

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Internal Audit Manager
Unitus Community Credit Union
Tigard, OR
Must have experience presenting information to groups such as top management, the public, and/or boards of directors
Added just now
Director of Operations - CRS
Elwyn
Media, PA
…implementation of policies and procedures, and oversight of program…
Added just now
HR Ops Coordinator
Elwyn
Media, PA
…remote work flexibility at the discretion of the HR Operations…
Added 1 min ago
Assistant Stadium Protection and Response Manager
ASM Global-AEG Management Las Vegas LLC.
Las Vegas, NV
…Allegiant Stadium, the Assistant Stadium Protection and Response Manager is responsible for operational excellence and efficiencies through leadership, innovated thinking, and planning. The…
Added 2 mins ago
General Manager of Operations
Panasonic
De Soto, KS
The General Manager of Operations provides strategic and operational leadership for a major manufacturing function or group of production departments within a large-scale lithium-ion…
Added 3 mins ago
CO
Public Works Manager/Assistant City Engineer
City of Diamond Bar
Diamond Bar, CA
- $136,334.27 to $182,700.96 USD / year
The City of Diamond Bar has an exciting career opportunity as our next Public Works Manager/Assistant City Engineer!
Added 3 mins ago
Installation Coordinator
Next Door & Window
Burr Ridge, IL
…Installation Coordinator will report directly to the Installation…
Added 3 mins ago
Workfront Administrator
Fiserv Solutions LLC
Alpharetta, GA
As a Workfront Administrator and Marketing Operations Manager, you will drive efficient, scalable, and well-governed marketing workflows across the organization. This role combines hands-on…
Added 4 mins ago
PS
Program Manager, Teacher Apprenticeship Program
Polk State College
Lakeland, FL
- $52,543.1 to $66,754.05 USD / year
Provides project management and professional support for the Teacher Apprenticeship Program (TAP). This position is responsible for managing activities relating to the development,…
Added 5 mins ago
Cybersecurity Project Manager
Citibank, N.A.
United States
Digital Technical Program Management------------------------------------------------------
Added 5 mins ago
Manager, Data Retention and Deletion
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
KPMG is currently seeking a Manager, Data Retention and Deletion to join our Advisory Services practice.
Added 5 mins ago
Manager, Privacy Legal
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
Manage customer delivery across assessments, program design, implementation, transformation, and optimization while coordinating project teams, client stakeholders, risks, timelines,…
Added 5 mins ago
FM
Case Manager RN - Travel Nurse
Fusion Medical Staffing
Eureka, CA
- $2,534.62 to $2,696.4 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 6 mins ago
Credit Analyst II
First Interstate BancSystem
Spokane, WA
…streamlined to complex requests with limited guidance from immediate…
Added 6 mins ago
Senior Manager, Field & Partner Marketing, Americas
Vectra
United States
Vectra AI is looking for a Senior Manager, Field & Partner Marketing to own marketing strategy and execution across the Americas. This is a remote role based on the U.S. East Coast.
Added 7 mins ago
International Live Medical Education Manager
Radiological Society of North America
Oak Brook, IL
In this role, you’ll combine program strategy, project management, and relationship building to develop live and virtual education, identify growth opportunities, and
Added 8 mins ago
CO
Recreation Services Assistant III (Arts and Culture Specialist)
City of Milpitas
Milpitas, CA
- $26.81 to $32.59 USD / hour
Incorporated in 1954, the City of Milpitas is a general law city with a council manager form of government and a full service city that includes Police, Fire, and water and sewer utilities.…
Added 8 mins ago
T4
Recovery Support Service Coordinator
The 4th Dimension Recovery Center
Bend, OR
- $23 to $24 USD / hour
You must possess basic essential skills related to de-escalation and conflict resolution
Added 9 mins ago
MT
Principal Global Account Manager (CPU/GPU/AI Platforms)
Micron Technology
San Jose
- $172,200 to $293,300 USD / year
JR117049 Principal Global Account Manager (CPU/GPU/AI Platforms)
Added 9 mins ago
Director, ITP AI Forward Deployed Engineering (FDE)
Micron Technology
Richardson
…from initial exploration to production release and ongoing management. The Forward Deployed Engineering (FDE) team will handle both the deployment and maintenance of these solutions. Their…
Added 9 mins ago
G
Project Manager
GPAC
Ann Arbor, MI
- $100,000 to $130,000 USD / year
…Arbor, MI area. Our client is seeking an experienced Project Manager to lead structural and miscellaneous steel projects from contract award through fabrication, erection, and…
Added 9 mins ago
G
Production Manager
GPAC
St Louis, MO
- $70,000 to $110,000 USD / year
…the St. Louis, MO area. Our client is seeking a Production Manager to plan and lead fabrication production and drive on-time…
Added 9 mins ago
Senior Operations Program Manager (Onsite)
RTX
United States
Qualifications You Must Have:
Added 9 mins ago
Sr. Manager, Facility Security Officer (FSO) Remote
RTX
United States
Qualifications You Must Have
Added 9 mins ago
Principal Specialist, COMSEC Account Manager - Marlborough, MA
RTX
United States
Qualifications You Must Have

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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Jobs in the United States