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Added 6 mins ago
Principal Quality Engineer
Twenty-Six Defense
Fort Worth, TX
Partner with the Program Manager to measure and report on program health through each stage-gate phase.
Added 26 mins ago
Water Jet Operator - 2nd Shift 1
Ametek, Inc.
Pierceton, IN
Provide input regarding annual reviews and promotions of team members to Cell Lead and Production Manager.
Added 31 mins ago
SC
Hair Salon Manager or Hair Designer, Licensed Cosmetologist
SmartStyle Career Site
AMARILLO, TX
- Up to $40 USD / hour
Are you a hairstylist or hair designer looking for a place to lead and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience,…
Added 31 mins ago
SC
Hair Salon Manager or Hair Designer, Licensed Cosmetologist
SmartStyle Career Site
LAKE JACKSON, TX
- Up to $40 USD / hour
Are you a hairstylist or hair designer looking for a place to lead and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience,…
Added 31 mins ago
SC
Hair Salon Manager or Hair Designer - Licensed Cosmetologist
SmartStyle Career Site
LUBBOCK, TX
- Up to $40 USD / hour
Are you a hairstylist/designer looking for a place to lead and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…
Added 31 mins ago
SC
Hair Salon Manager or Hair Designer - Licensed Cosmetologist
SmartStyle Career Site
SAULT SAINTE MARIE, MI
- Up to $40 USD / hour
Are you a hairstylist/designer looking for a place to lead and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…
Added 31 mins ago
SC
Assistant Salon Manager, Licensed Cosmetologist
SmartStyle Career Site
TEXARKANA, AR
- Up to $40 USD / hour
Are you a hairstylist looking for a place to lead, assist and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…
Added 31 mins ago
SC
Assistant Salon Manager - Licensed Cosmetologist
SmartStyle Career Site
CENTER, TX
- Up to $40 USD / hour
Are you a hairstylist looking for a place to lead, assist and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…
Added 31 mins ago
SC
Assistant Salon Manager - Licensed Cosmetologist
SmartStyle Career Site
LUBBOCK, TX
- Up to $40 USD / hour
Are you a hairstylist looking for a place to lead, assist and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…
Added 31 mins ago
SC
Assistant Salon Manager - Licensed Cosmetologist
SmartStyle Career Site
SAULT SAINTE MARIE, MI
- Up to $40 USD / hour
Are you a hairstylist looking for a place to lead, assist and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…
Added 32 mins ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Akima Data Management is seeking a highly qualified Program Manager to lead a multidisciplinary team supporting mission-critical cybersecurity, information technology, and operational…
Added 35 mins ago
Branch Manager 4 - 82nd & Causey, OR
U.S. Bank National Association
Happy Valley, OR
…culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and…
Added 37 mins ago
Project Engineer
Consigli Construction
Albany, NY
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
Utica, NY
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
Albany, NY
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
Syracuse, NY
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
Albany, NY
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
New Brunswick, NJ
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
Portland, ME
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 37 mins ago
Project Engineer
Consigli Construction
St. Louis, MO
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 39 mins ago
Manager, Organizational Development
Consigli Construction
Remote, United States
The Manager of Organizational Development will provide a comprehensive range of organizational development services that align with business needs. This role is designed to elevate talent…
Added 39 mins ago
Program Manager, Leadership Development Programs
Consigli Construction
Remote, United States
In collaboration with the Sr. Manager of Talent Development, the Program Manager, (Leadership) Development Programs will assist in leading, growing and executing organizational leadership…
Added 39 mins ago
CC
Senior Benefits and Wellness Manager
Consigli Construction
Remote, United States
- $150,000 to $170,000 USD / year
The Senior Benefits and Wellness Manager will be responsible for the strategy, design, administration, and compliance of Consigli’s benefit programs. Manages program development and…
Added 39 mins ago
Workstream Project Manager, Revenue Cycle
FMS USA Fresenius Mgmt Services Inc
Remote, United States
Serve as the Revenue Cycle PM for the EHR Transformation program, ensuring the system design, build, testing, and deployment reflect how Fresenius Kidney Care delivers dialysis care while…
Added 40 mins ago
RC
Assistant Salon Manager, Licensed Cosmetologist
Regis Corporate Career Site
TEXARKANA, AR
- Up to $40 USD / hour
Are you a hairstylist looking for a place to lead, assist and change people’s lives? You’ve come to the right place. A haircut is not just a haircut with us, it’s an experience, whether…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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