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Added 1 min ago
PD
Part-Time Treatment Coordinator
Platinum Dental Services
Bountiful, UT
- $16 to $18 USD / hour
- Part-time
Part-Time Dental Treatment Coordinator (Schedule Manager)
Added 1 min ago
G1
Automotive Sales Manager - Ira Toyota Danvers
Group 1 Automotive, Inc.
Danvers, MA
- $125,000 to $200,000 USD / year
…automotive retail. We are looking to add an Automotive Sales Manager to our team. We are looking for an energic individual that thrives on engaging with associates and clients. Our Sales…
Added 2 mins ago
Dining Services - Manager in Training
Healthcare Services Group, Inc.
BRYSON CITY, NC
Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and…
Added 4 mins ago
C
Facilities Maintenance Tech
Corning
Keller, TX
- $33 to $36 USD / hour
…training and hands-on experience (proposed minimum; hiring-manager validation…
Added 5 mins ago
Superintendent, Data Centers
Suffolk
Ashburn, VA
Communicate issues, events, performance, and progress daily to the Project Manager
Added 6 mins ago
Real Estate Manager - Mid, Business
Dewberry
UNAVAILABLE, DC
The Mid-Level Real Estate Manager will focus on budgeting, capital planning, and financial analysis for large real estate portfolios. This role requires strong, analytical communication and…
Added 6 mins ago
Professional Project Manager - Senior, Furniture
Dewberry
UNAVAILABLE, DC
Assist the Furniture Program Manager in eliciting, evaluating, integrating, and coordinating information between the requestors and the program.
Added 6 mins ago
Professional Project Manager - Senior
Dewberry
UNAVAILABLE, DC · Huntsville, AL
The Professional Project Manager – Senior Level will manage and lead a staff responsible for individual, multi-disciplined real estate project solutions for clients, with direct…
Added 7 mins ago
Manager Corporate Finance FP&A
Corporate J. Crew Group, LLC
NY
We are seeking a dynamic and strategic Manager FP&A of Corporate Finance, to join our team at J.Crew. In this pivotal role, you will report to the Vice President of FP&A, supporting all…
Added 8 mins ago
6438 - Assistant Store Manager FT
Hat World Inc.
WEST DES MOINES, IA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 8 mins ago
7200 - Sr Mgr, Warehouse M21GA
Odyssey Logistics & Technology Corporate
Charleston, SC
About the Role. Odyssey Logistics is hiring a Branch Manager to lead our Charleston operation. You will own the operational, financial, and administrative performance of the branch,…
Added 8 mins ago
7200 - Sr Mgr, Warehouse M21GA
Odyssey Logistics & Technology Corporate
Charleston, SC
About the Role. Odyssey Logistics is hiring a Branch Manager to lead our Charleston operation. You will own the operational, financial, and administrative performance of the branch,…
Added 8 mins ago
SALES ASSOCIATE - WELLINGTON
CITY HOME
Wellington, FL
…sales experience? No problem. We have a best-in-class training program to get you ready to succeed, along with a dedicated team of leaders supporting you every step of the way. Your…
Added 8 mins ago
SALES ASSOCIATE - WEST PALM BEACH
CITY HOME
West Palm Beach, FL
…sales experience? No problem. We have a best-in-class training program to get you ready to succeed, along with a dedicated team of leaders supporting you every step of the way. Your…
Added 9 mins ago
Asst Manager, Distribution
Mclane
Concord, NC
The Assistant Distribution Manager is responsible for establishing and maintaining a smooth operation of the Distribution/Warehousing Department and helps provide 24-hour coverage.…
Added 10 mins ago
Assistant General Manager
StudioRes by Marriott
Chesapeake, VA
About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. If you are an energetic leader with a passion for hospitality…
Added 10 mins ago
Branch Operations Lead - East Nashville Area - Murfreesboro, TN
JPMC page
Murfreesboro, TN
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 12 mins ago
D
Eligibility Specialist - Benefit Processor
DFR
Martinsville, IN
- $16.5 USD / hour
Verify income, assets, and other financial / legal documents
Added 12 mins ago
D
Eligibility Specialist - Case Manager
DFR
Franklin, IN
- $16.5 USD / hour
Verify income, assets, and other financial / legal documents
Added 12 mins ago
Senior Manager, Remanufacturing
SANY America, Inc
Peachtree City, GA
The Senior Manager – Reman & Refurb Operations leads the development, execution, and growth of SANY America’s component remanufacturing and full-machine refurbishment operations. This…
Added 13 mins ago
GC
GILEAD - Case Manager
Gilead Community Services
Middletown, CT
- $20.38 USD / hour
…(Working for Integration, Support, and Empowerment) team. The WISE program empowers individuals managing mental health challenges by providing essential supports that help them live safely,…
Added 14 mins ago
Electronic Security Lead Technician - Sterling, VA
Diversified
Sterling, VA
…about decisions that need to be made. In general, the project manager and a site supervisor are available to answer questions. This position is independent and will need to make onsite…
Added 14 mins ago
Electronic Security Senior Project Manager - Sterling, VA
Diversified
Sterling, VA
As a Senior Project Manager in Electronic Security Systems (ESS), you oversee all aspects of project execution - including scope, schedule, budget, quality, and client satisfaction - across…
Added 14 mins ago
Program Analyst, Senior, (Logistics)
Precise Systems
Lexington Park, MD
Supports the efforts and actions of the Case Manager/Program Manager/Team Lead for
Added 16 mins ago
NM
Manager of Operations-Oncology Clinical Trial Services
Northwestern Memorial Healthcare
Chicago, IL
- $50.62 to $68.34 USD / hour
In addition, the manager facilitates achievement of Oncology’s goals through coordinating program development efforts in clinical care, research and education. Responsible for coordinating…

Closed listing

Maximus

Sr Manager - Proj/Prog

Carson City, NV, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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