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Branch Manager I
Boiling Springs, SC
As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking…
Added 1 min ago
Vice President, Client Service Director
ewminds consulting Services
Berwyn, PA
…of client relationships and regular interaction with senior business leaders, executives, and C-suite stakeholders. The VP serves as the client's advocate internally while partnering with…
Added 1 min ago
Project Manager
Anaqua
Remote, United States
Bachelor's Degree in Business, Information Technology, or a related field.
Added 3 mins ago
Principal Product Manager Tech, Prime Video
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We are looking for a Principal Product Manager-Technical to lead the development and scaling of product solutions that power key customer experiences and supply chain decisions. In this…
Added 3 mins ago
Engineering Operations Technician (Night Shift)
Amazon Data Services, Inc.
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…pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly…
Added 3 mins ago
Senior Category Manager , Data Center Sourcing and Procurement
Amazon Data Services, Inc.
Austin, TX · Arlington, VA · Seattle, WA · Herndon, VA
Amazon is seeking a motivated and data-driven category manager to support the Americas data center design engineering organization. The candidate should have strong supply chain and…
Added 5 mins ago
FB
Wire Transfer System Manager
Fulton Bank
Lancaster, PA
- $72,500 to $120,800 USD / year
…equipment within the wire transfer infrastructure. Manage daily operations for Wire Transfer processing and ensuring all Service Level Agreements for our business partners are achieved.…
Added 5 mins ago
Senior Dashboard Developer
CACI
Ashburn, VA · Ashburn
CACI is seeking a Senior Dashboard Developer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 6 mins ago
Projects Team Lead
2303 Dulles Station Boulevard
Columbus, OH
…(DCP) effort at the Columbus, Ohio location, reporting to the Operations Project Manager. This position will lead the effective management and coordination of project-based provisioning…
Added 6 mins ago
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Community Association Manager, Licensed / CAM Central (Florida2026)
RealManage
Remote, United States
- $55,000 to $60,000 USD / year
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture…
Added 7 mins ago
Senior Manager Software Engineering
FSG - Cybertek Corp.
BOSTON, MA
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide…
Added 11 mins ago
Assistant Branch Manager
MIDFLORIDA Credit Union
Winter Park, FL
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.
Added 12 mins ago
Clayton Homes Home Consultant - Fairfield, IL
HouseSmart Construction - Clayton
Fairfield, IL
Merchandising – assist manager by helping select inventory, decorate models and maintain appearance of the homes
Added 13 mins ago
Territory Executive - Illinois
PagerDuty
Springfield, IL
…executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging…
Added 13 mins ago
Systems Administrator – Kiteworks
SitusAMC
Springfield, IL
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 13 mins ago
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Delivery Manager, Healthcare Payer
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- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 13 mins ago
Manager Strategic Risk Adjustment Programs
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Springfield, IL
…prioritize, and deliver large and small scale projects that advance business outcomes and achieve strategic objectives relative to new and existing Risk Adjustment Programs. Supports other…
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Manager, CAM Business Operations Lead
CVS Health
Springfield, IL
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
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Manager - Facility Maintenance 2
Federal Express Corporation
LAKE ORION, MI
High school diploma or GED required; Associate’s or Bachelor’s Degree in Electrical, Mechanical Engineering Technology, Business Management or related field preferred.
Added 13 mins ago
Lead Risk Specialist
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Audit-Ready Operations: Foster a culture of proactive risk awareness, helping manage horizontal routines to ensure the business is continuously audit-ready.
Added 13 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
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A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering,…
Added 13 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
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Black & Veatch’s Infrastructure Advisory Business provides a portfolio of solutions focused on the asset lifecycle, including Asset Management & Operations & Maintenance, Infrastructure…
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Sr Program Manager - PEAQ & HDE - Flex
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This position is responsible for managing one or more highly complex or enterprise-wide program(s) consisting of multiple projects. Being accountable for end-to-end delivery of a complex…
Added 13 mins ago
Plant Optimization Engineer (Chicago, IL)
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Work with the POE Mentor/manager to conceptualize a career path to follow the POE program.
Added 13 mins ago
Senior Relationship Banker
First Commonwealth Bank
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…running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and on-going development activities focused on expanding existing…

Closed listing

Maximus

Sr Manager - Proj/Prog

Nashville, TN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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