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Added 4 mins ago
S
Digital Solutions Delivery Manager
Saint-Gobain
NORTHBORO, MA
- $102,000 to $158,000 USD / year
This role combines product ownership with project delivery. The Digital Solutions Delivery Manager will work closely with the Digital Product Strategy Manager to understand the vision and…
Added 4 mins ago
Fire Sprinkler Assistant Project Manager
Impact Fire
MA · Southborough, MA
This position supports the planning and execution of fire protection projects under the guidance of experienced project and field leaders. The Assistant Project Manager helps ensure…
Added 4 mins ago
Clinical Regulatory Compliance Manager
Dana-Farber Cancer Institute
BROOKLINE, MA
The Regulatory Compliance Manager at Dana-Farber is responsible for coordinating and leading regulatory compliance activities across all sites. This role is crucial in managing…
Added 4 mins ago
FM
Sr QMSR Manager
Fresenius Medical Care
Waltham, MA
- $122,000 to $205,000 USD / year
3+ years of experience as a Manager preferred. Strong project management skills.
Added 4 mins ago
Senior Manager, Agile Delivery
Pegasystems
Waltham, MA
…collaboration, transparency, and continuous improvement. As Senior Manager, Agile Delivery, you will lead and develop a team of Agile Delivery professionals while helping evolve how work is…
Added 4 mins ago
Senior Manager, Executive Office Operations
Blue Cross Blue Shield of Massachusetts
Boston, MA
The Senior Manager must be a highly organized, independent project manager capable of making high-stakes decisions with minimal direction. Strong candidates will be seasoned leaders who…
Added 4 mins ago
GA
Sr Manufacturing Engineer 2 – Sourced Hardware
GE Aerospace
Boston, MA · Lynn, MA
- $136,000 to $181,000 USD / year
Acts as a Project Manager for large complex suppliers along with others
Added 4 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Boston, MA
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
Added 4 mins ago
Digital Program Manager
Datavant
Boston, MA
Assist with data validation, project tracking, reporting, and analysis to help drive informed decision-making and program success.
Added 4 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Boston, MA · Lynn, MA
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 4 mins ago
Communications Manager, Long Form Editorial
Meta
Boston, MA
…editorial vision and a proven ability to write about complex and technical topics in simple and effective language. Excellent cross-functional project management and communication skills…
Added 4 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Boston, MA · Lynn, MA
- $116,000 to $155,000 USD / year
Acts as a Project Manager for large complex suppliers along with others
Added 5 mins ago
RA
Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Boston, MA
- $150,000 to $225,000 USD / year
As Senior Program Manager & Key Client Lead, Data Centers, you will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North…
Added 5 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Boston, MA · Lynn, MA
- $116,000 to $155,000 USD / year
Acts as a Project Manager for large complex suppliers along with others
Added 5 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Boston, MA
- $55 to $65 USD / hour
5+ years as a project manager delivering IT, data, or audit/compliance projects.
Added 5 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Boston, MA
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 6 mins ago
II
Project Manager III
IDR Inc.
Denver, CO
- $50 to $55 USD / hour
IDR is seeking a Project Manager III to join one of our top clients for a remote opportunity. In this role, you’ll lead delivery of strategic, enterprise-scale initiatives within a highly…
Added 6 mins ago
II
Project Manager II
IDR Inc.
Denver, CO
- $48 to $50 USD / hour
IDR is seeking a Project Manager II to join one of our top clients for a remote opportunity. This role will provide dedicated project management support for Phase 2 of a CXOne deployment…
Added 18 mins ago
Project Manager - Scrum Master
GD Information Technology, Inc.
Remote, United States
Turn complexity into clarity and deliver innovative applications as a Project Manager - Scrum Master supporting a Program Management Office (PMO) on a large, complex Centers for Medicare &…
Added 25 mins ago
Program Manager, Global Demand and Supply Reconciliation
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 26 mins ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Scottsdale, AZ
The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex,…
Added 26 mins ago
Project Manager - Translations
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager – Translations based in the United States.
Added 27 mins ago
AI
Quality Assurance Manager
ABM Industries
Phoenix, AZ
- $50 to $60 USD / hour
This position is responsible for implementing, executing, and continuously improving the site Electrical QA/QC Program. The QA/QC Manager provides technical leadership and oversight to…
Added 27 mins ago
Watersheds & Stormwater Subdiscipline Leader Job Details | Black & Veatch Family of Companies
Black & Veatch
Phoenix, AZ
…support resource management, business development, provide technical expertise and guidance to projects, and provide vision and leadership to grow a…
Added 27 mins ago
Manager Contracts II - Projects
Freeport-McMoRan
Phoenix, AZ
…deliverables, and areas of risk and make recommendations to Project Managers while monitoring and supporting remedial actions. You engage Project Managers and Project Procurement Managers…

Closed listing

Maximus

Sr Manager - Proj/Prog

Nashville, TN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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