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Added 2 mins ago
ND
SUPERVISORY ISMO PROGRAM MANAGER
National Defense University
Fort McNair, DC
- $121,785 to $158,322 USD / year
…annual and long-range objectives for the administration and management of the international students programs. | Ensures processes and procedures are established to effectively deal with…
Added 2 mins ago
DH
Supervisory Criminal Investigator (Deputy Regional Director)
DHS Headquarters
Washington, DC · San Francisco, CA
- $147,899 to $197,200 USD / year
Providing expert technical advice and recommendations to senior management on significant investigations and security operations.
Added 5 mins ago
AF
HISTORIAN
Air Force Civilian Career Training
Joint Base Anacostia-Bolling, DC
- $121,785 to $158,322 USD / year
Performs Career Broadening assignments involved in Program Management, Strategic Planning, and Air Staff Action Officer Operations for the Air Force History and Museums Program Office…
Added 5 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
San Diego, CA · Patuxent River, MD
- $143,913 to $197,200 USD / year
…Specialized experience must demonstrate the following: 1.) Senior technical leader and recognize authority in advanced engineering, functioning as a subject matter expert or Program/Project…
Added 19 mins ago
II
Senior PKI & Cryptographic Infrastructure Engineer
IDR Inc.
Denver, CO
- $90 to $95 USD / hour
IDR is seeking a Senior PKI & Cryptographic Infrastructure Engineer to join one of our top clients for a remote opportunity. In this role, you will lead the enhancement and automation of…
Added 21 mins ago
Engineering Program Manager
Cisco Systems, Inc.
Milpitas, CA
Our 10-member program management team serves as the strategic engine for Cisco’s Enterprise Networking business. We drive high-impact technical initiatives across the full stack - from…
Added 27 mins ago
J
Senior Project Manager, Scrum Master
Jobgether
Remote, United States
- $130,000 to $140,000 USD / year
The Senior Project Manager, Scrum Master will lead the successful delivery of enterprise data platform, analytics, and business intelligence initiatives within a dynamic technology…
Added 43 mins ago
DO
Regional Planning Section Manager
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties will include, but are not limited to, the following: lead technical staff; program development and implementation; groundwater monitoring network design; data collection; conducting…
Added 46 mins ago
A
Sr Civil Track Engineer
AECOM
Fresno, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 46 mins ago
A
Sr Civil Track Engineer
AECOM
Bakersfield, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 46 mins ago
A
Sr Civil Track Engineer
AECOM
Sacramento, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 46 mins ago
Senior Technical Program Manager I, Security and Compliance, Google Cloud
Google
Sunnyvale, CA
As the Security and Compliance Technical Program Manager (TPM) across GDCag and GDCc, you will partner with Security Engineering, Product Management, Operable Component (OC) Tech Leads, and…
Added 50 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Cheyenne, WY
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 51 mins ago
E
Senior HR Business Partner
EchoStar
Englewood, CO · Littleton, CO
- $96,250 to $137,500 USD / year
Provide expertise in technical and regulatory aspects of employment, including hiring, termination, performance management, and rewards, in order to aid in making decisions that impact a…
Added 57 mins ago
Senior Product Manager (AI Datacenter)
Keysight Technologies, Inc.
Santa Clara, CA · Calabasas, CA
Keysight is seeking a Senior Product Manager to define and drive the vision, strategy, and roadmap for the Keysight AI Data Center Network Validation Solution, which helps customers…
Added 1 hour ago
Sr Portfolio Manager
Jobgether
Remote, United States
The Senior Portfolio Manager will provide strategic leadership and operational oversight across a portfolio of federal government programs, ensuring successful delivery, financial…
Added 1 hour ago
Sr. Engineer, Software Engineer (Test Automation Developer)
AB3 Nationwide Life and Annuity Insurance Co
OH · AZ · IA
…capabilities across ClaimCenter, Comms Hub, document and content management, messaging, email, and related claims workflows. Applies Agile, DevSecOps, and data-driven quality practices,…
Added 1 hour ago
Consultant, Data Engineer - Reference Data Management
AB3 Nationwide Life and Annuity Insurance Co
OH · AZ
Embedded within Nationwide Financial’s business organization, this is a hands-on technical role focused on configuring, integrating, and operating the Semarchy reference data management…
Added 1 hour ago
Senior Contract Procurement Specialist
Impact Fire
MA · Southborough, MA
…life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a…
Added 1 hour ago
Director, Internal Audit
J&J Family of Companies
Raynham, MA
Typically 10-12 years of progressive experience in internal audit, external audit, finance, or risk management, including leadership responsibility at the director or senior manager level.
Added 1 hour ago
S
General Manager 4 - Food
Sodexo
SOMERVILLE, MA
- $89,250 to $115,500 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 1 hour ago
Sr. Global Category Manager - Sensors and Pneumatics, Electromechanical Strategic Sourcing Team
Amazon
North Reading, MA · N Reading, MA
The Strategic Sourcing team is seeking an experienced Sr. Global Category Manager for Sensors and Pneumatics (Robotics Applications) with a strong technical background in sensor…
Added 1 hour ago
Senior Manager, Agile Delivery
Pegasystems
Waltham, MA
…collaboration, transparency, and continuous improvement. As Senior Manager, Agile Delivery, you will lead and develop a team of Agile Delivery professionals while helping evolve how work is…
Added 1 hour ago
Cyber Defense & Resilience - Incident Response - Senior Manager
PwC
Boston, MA
As a Cyber Defense & Resilience - Incident Response - Senior Manager you will lead incident response efforts, guide remediation activities, and help clients respond to cyber threats across…
Added 1 hour ago
RA
Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Boston, MA
- $150,000 to $225,000 USD / year
As Senior Program Manager & Key Client Lead, Data Centers, you will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North…

Closed listing

Maximus

Sr Manager - Proj/Prog

Nashville, TN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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