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Added 8 mins ago
Learning Specialist, Global Learning Experience
Google
Chicago, IL · Atlanta, GA · Mountain View, CA · New York, NY · Los Angeles, CA · San Francisco, CA
Experience applying competitor onboarding program best practices to sales training structures.
Added 9 mins ago
Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
Tempe, AZ
We are seeking a strategic, analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution - you…
Added 9 mins ago
Senior IT Manager -Manufacturing Digital Transformation
Medtronic
Tempe, AZ
We are seeking an experienced, results-driven Senior IT Manager – Manufacturing Digital Transformation to lead the strategy, delivery, modernization, and operational excellence of digital…
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Phoenix, AZ
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 10 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Phoenix, AZ
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
Added 14 mins ago
Medicaid Enterprise Testing Project Manager/Lead
NTT DATA State Health Consulting, LLC
Springfield
NTT DATA is seeking an experienced PMO Medicaid Enterprise Testing Lead Project Manager to support the Illinois Medicaid Enterprise System (MES) Planning and Advisory initiative. This…
Added 47 mins ago
WD
Project Manager
WS Development
Chestnut Hill, MA
- $110,000 to $140,000 USD / year
In this role, you will act as a Project Manager and manage mission-critical projects that advance our organizational goals - implementing new business technologies, designing and improving…
Added 53 mins ago
Sr. Manager, Engineering Program Management, Publishing Platforms - Retail & Marcom Engineering
Apple
Sunnyvale, CA
…every customer touchpoint at Apple’s scale. We’re looking for a senior engineering program leader to own this platform end to end: shaping where it goes next, and running the execution…
Added 1 hour ago
J
Senior Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…
Added 1 hour ago
M
Director, MAVS Technology & Product
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Director Level Technical Program Manager who will sit at the intersection of engineering, risk and strategy with deep cross domain fluency, exceptional communication…
Added 1 hour ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking an experienced Senior Technical Program Manager with a strong technical foundation in software engineering, data science, machine learning, applied science, or AI engineering…
Added 1 hour ago
M
Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…delivering world-class Surface and Xbox products. As a Technical Program Manager II, you will lead the delivery of complex, cross-functional programs that span both hardware test systems…
Added 1 hour ago
M
Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…integration of our modules into Microsoft’s AI Platform. As a Senior Software Engineering Manager on our team, you will shape our program’s development lifecycle, establish engineering best…
Added 1 hour ago
M
Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
…cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's…
Added 1 hour ago
M
Senior Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
Support senior leaders’ decisions through program reviews and executive summaries that clarify risk posture, control effectiveness, regulatory changes and investment priorities.
Added 1 hour ago
M
Senior Field Product GTM Manager
Microsoft
United States
- $106,400 to $222,600 USD / year
Identify and drive new program innovation in partnership with Programs, Segment, Worldwide, and Operating Unit teams to accelerate adoption of Microsoft 365 Suites and related Modern Work…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
Define the strategy, program architecture, goals, success criteria, and multi-semester roadmap for large, complex trust, security, compliance, and AI-accelerating automation programs.
Added 1 hour ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Senior Digital Product Manager, Guest Engagement in the ChoiceHotels.com team.
Added 1 hour ago
Senior Account Manager
whiz.ai
Franklin Township, NJ
We are looking for a passionate and solution-oriented Senior Account Manager to be responsible for multiple client accounts and who can:
Added 1 hour ago
J
Staff Technical Program Manager
Jobgether
Remote, United States
- $206,800 to $310,200 USD / year
This is a senior technical program leadership opportunity focused on driving complex, strategic initiatives across multiple engineering teams and organizations. You will translate business…
Added 1 hour ago
Talent Acquisition Specialist
KGTiger
Remote, United States
…supervision and is a self-starter. This role will report directly to Senior Manager, Talent Acquisition and Culture and assist in key strategic initiatives to drive our next phase of…
Added 1 hour ago
Senior Manager, Donor Retention & Direct Response
New York, NY
The Senior Manager, Donor Retention & Direct Response will oversee multichannel fundraising strategies, including direct mail, email, SMS, and digital campaigns, with responsibility for…
Added 1 hour ago
J
Writer (Evergreen – Fulltime)
Washington, DC
- Full-time
…government consulting landscape helping agencies launch new programs, leverage internal and external support, and drive their missions forward. Our strategic approach to communications…
Added 1 hour ago
ALM Director - Balance Sheet Analytics (IC)
PNC
Cleveland, OH
…Pittsburgh or Cleveland. This is an individual contributor (non-manager)…
Added 1 hour ago
M
Principal Product Manager - Commerce AI Platform
Microsoft
CA · WA · NY · Mountain View, CA · Redmond, WA · Mountain View · Redmond · New York
- $165,600 to $331,200 USD / year
We are looking for a Principal Product Manager to own our catalog APIs and lead the catalog gap roadmap together with a large, experienced engineering and applied science team. You will…

Closed listing

Maximus

Sr Manager - Proj/Prog

Nashville, TN, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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