Jobs in the United States

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Added 2 mins ago
A
Launch Engineer (Automotive)
Actalent
Sparta, TN
- $52 to $62.5 USD / hour
Plant Launch Program Manager Automotive Manufacturing
Added 2 mins ago
BP
Practice Manager - Collierville
Banfield Pet Hospital
Collierville, TN
- $62,450 to $90,205 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 2 mins ago
Clinical Pharmacy Manager
HCA Healthcare
Dickson, TN
…156,000 hours impacting our communities. As a Clinical Pharmacy Manager with TriStar Horizon Medical Center, you can be a manager in an organization that is devoted to…
Added 2 mins ago
Same Day Surgery Nurse Manager
HCA Healthcare
Hermitage, TN
…hours impacting our communities. As a Same Day Surgery Nurse Manager with TriStar Summit Medical Center, you can be a manager in an organization that is devoted to…
Added 2 mins ago
Technology Sales Manager - Chattanooga, TN
Walden Security
Chattanooga, TN
Walden Security's Technology Sales Manager is a dynamic, fast-paced team of sales professionals at the front of our company's ongoing growth. By joining this team, our Sales team is…
Added 2 mins ago
CH
Mkt Director Care Management
CommonSpirit Health
Chattanooga, TN
- $44.07 to $65.55 USD / hour
…all programs, including but not limited to, participation in program development, payer relations, facility relations; patient tracking across the continuum of care; decisions regarding…
Added 2 mins ago
Fleet Maintenance Manager
Republic Services
Memphis, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 2 mins ago
Aviation Safety Assistant (Office Automation)
Federal Aviation Administration
Memphis, TN
…semi-technical, clerical related support to the supervisor, or manager, Aviation Safety Inspectors (ASIs), and Administrative Officer. Utilizes tools relevant to the Safety Assurance System…
Added 2 mins ago
Associate Counsel
HCA Healthcare
Nashville, TN
…communities. As an Associate Counsel with Parallon, you can be a manager in an organization that is devoted to…
Added 2 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Nashville, TN (Overlay)
Amgen
Nashville, TN
…strategy and promoting Amgen products as led by the District…
Added 2 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
…(DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global benefits strategy, supporting Amazon's rapidly expanding Last Mile delivery…
Added 2 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Nashville, TN
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Nashville, TN
As a regulated service provider to major financial institutions, SitusAMC is subject to client, regulatory, and contractual obligations governing AI use. This role implements and operates…
Added 2 mins ago
Rehab Services Manager
HCA Healthcare
Nashville, TN
Are you ready to manage in a new era as a Rehab Services Manager where building a healthier tomorrow is more than a job? Our TriStar Skyline Medical Center team is committed to partnership,…
Added 2 mins ago
Regional Director Facilities Management-West
HCA Healthcare
Nashville, TN
…Facilities Management-West with Surgery Ventures, you can be a manager in an organization that is devoted to…
Added 2 mins ago
Manager, Client Success Digital - Markets
iHeartMedia
Nashville, TN
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
Added 2 mins ago
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Low Voltage Project Manager
TEKsystems
Nashville, TN
- $45 to $60 USD / hour
Our client is looking for a Project Manager that has lead large scale projects with large teams. This person will be managing large scale projects in TN as well as potentially other…
Added 2 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Nashville, TN
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 3 mins ago
Branch Operations Coordinator - Davidson County - Nashville, TN
Wells Fargo
NASHVILLE, TN · MADISON, TN
…execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo…
Added 3 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
Do you want to join an organization that invests in you as a Manager Automation? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support…
Added 3 mins ago
EG
Program Manager
Eliassen Group
Nashville, TN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 3 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Nashville, TN
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 12 mins ago
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District Support Pharmacist
CVS Health
Snohomish, WA
- $65 to $81 USD / hour
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
Added 19 mins ago
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.com Systems Operator S4
Walmart
LITHIA SPRINGS, GA
- $24.6 to $28.1 USD / hour
…user issues hardware and software report issues and status to manager leader or customer throughout the troubleshooting process Install monitor maintain and repair system hardware software…
Added 19 mins ago
Safety & Health Spec/Advisor - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
Implements, administers and maintains project Drug and Alcohol Substance Abuse Program. Develops and conducts employee safety and health training programs. Conducts detailed site safety and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Concord, NH, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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