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Added 1 min ago
CO
ITS Network Manager (Senior IT Systems Specialist)- Street Transportation Department
City of Phoenix
AZ
- $99,736 to $133,660.8 USD / year
…team as an Intelligent Transportation Systems (ITS) Network Manager. This position plays a critical role in designing, implementing, and managing the City's complex ITS network…
Added 1 min ago
Senior Director Enterprise East
Ericsson
Rutherford · Red Bank · Piscataway Township · Pennsauken Township · Merchantville · Woodbridge Township · Trenton · Teterboro · Somerville · Newark · Evesham · Manasquan · Mahwah · Harrison · Hackensack · Franklin · Fairfield · New York · Bernards · Washington
Build trusted relationships with enterprise customers and senior decision-makers & C-Suite; serve as an executive sponsor for strategic accounts and complex opportunities.
Added 22 mins ago
J
Manager Database Administrator
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
As a Manager Database Administrator, you will lead a specialized team responsible for managing and optimizing critical database infrastructure in a cloud-based environment. You will oversee…
Added 28 mins ago
ServiceNow Project Manager
System One
Merrifield, VA
Demonstrated project or program management experience supporting complex, highly visible technology initiatives.
Added 28 mins ago
Cashier
The Kroger Co.
Baytown, TX
…Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company…
Added 29 mins ago
Engineering Manager
Kyoto Fusioneering America
Oak Ridge, TN
Across all programs, the Engineering Manager owns four essential execution functions: design coordination and code compliance; engineering process governance and configuration management;…
Added 30 mins ago
Senior Project Manager
Singleton Construction
Lancaster, OH
At Singleton Construction, we're looking for an accomplished Project Manager who is ready to take the next step into a Senior Project Manager role.
Added 30 mins ago
Senior Media Strategist, Tech PR
SourceCode Communications
NY · New York, NY
…looking for a seasoned media relations powerhouse at the Account Manager / Senior Account Manager (AM/SAM) level who refuses to stay on the sidelines. This role is designed for a media…
Added 30 mins ago
G
Junior Catalog Operations Coordinator
GOVX
San Diego, CA
- $22 to $24 USD / hour
Comfortable using complex equations and formulas in Excel.
Added 30 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
Through direct leadership and oversight of the SCADA& Commissioning Engineering Manager, provide technical ownership and governance for:
Added 31 mins ago
Trade Marketing Manager
SIGMA
Phoenix, AZ
Sigma Foods is seeking an experienced Trade Marketing Manager to develop and execute strategies that drive brand growth, strengthen customer partnerships, and enhance performance across…
Added 31 mins ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary…
Added 31 mins ago
Senior Program Manager
Northramp LLC
Washington, DC
Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1…
Added 31 mins ago
Senior / Account Manager, AdTech/FinTech PR
SourceCode Communications
NY · New York, NY
…leaders, overseeing more junior team members and ensuring all program KPIs are met. Having a number of years experience in PR and comms, the Senior/Account Manager will bring an aptitude…
Added 31 mins ago
Account Manager I
Healthcare Management Administrators
Bellevue, WA
…satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and…
Added 31 mins ago
Treasury Manager
Scout Clean Energy
Boulder, CO
As Scout’s Treasury Manager, you will play a key role in managing the company’s liquidity, banking relationships, financing obligations, and treasury operations across Scout’s growing…
Added 33 mins ago
Food Service Director
Red Comet
Arlington, TX
Five (5) years of experience in a School Nutrition Program
Added 35 mins ago
Cashier
The Kroger Co.
Midlothian, VA
…Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company…
Added 39 mins ago
Customer Success (AI Deployment, supply chains)
Elm AI
New York City, NY
Elm is already live with major consumer brands, supporting supplier programs that span thousands of factories and some of the most operationally complex supply chains in the world.
Added 42 mins ago
Head Of Growth Marketing
Smart Recruiting
Remote, United States
We’re seeking a strategic, results-driven global Head of Growth Marketing. This pivotal hybrid role blends hands-on program development with data-driven leadership to generate growth on the…
Added 44 mins ago
Senior Digital Marketing Manager
Ume Intelligence, Inc.
Remote, United States
Ume Intelligence is a marketing science company solving complex commercial problems for multi-location restaurant brands. We build modern analytics and automation infrastructure, paired…
Added 44 mins ago
Product Manager (Forward-Deployed)
Ume Intelligence, Inc.
Remote, United States
Ume Intelligence is a marketing science company solving complex commercial problems for multi-location restaurant brands. We build modern analytics and automation infrastructure, paired…
Added 46 mins ago
MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Compass Group
St. Petersburg, FL
Position Title: MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Added 49 mins ago
Senior Manager, Legal Services & Records Management
Austin Transit Partnership Corporate
Austin, TX
The Senior Manager, Legal Services & Records Management has either primary or support responsibility in multiple functional areas that address compliance with ATP’s legal and regulatory…
Added 49 mins ago
J
Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Concord, NH, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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