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Added 2 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Boise, ID
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 2 mins ago
CG
General Manager
Compass Group, North America
BOISE, ID
- $70,000 to $80,000 USD / year
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's…
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Boise, ID
…delivery, security, infrastructure, architecture, compliance, and business stakeholders. The role also leads the Azure DevOps governance committee and helps mature platform standards,…
Added 2 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Boise, ID
Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
Added 2 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Boise, ID
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 2 mins ago
C
Product Manager – Retirement Services
Cognizant
Boise, ID
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 3 mins ago
Manager - IT Service Management
Maximus
Boise, ID
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 3 mins ago
Manager Database Administrator - Remote US
SitusAMC
Boise, ID
The Database Administration team is responsible for the management of SitusAMC database technology and associated systems and processes. This role is an experienced senior leader who will…
Added 3 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Boise, ID
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 3 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Boise, ID
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 6 mins ago
Program Manager - Underwriter
Assurance Service, Inc./National Association of Social Workers
Washington, DC
NASW Assurance Services, Inc. (ASI) is seeking an Underwriter Program Manager to establish and manage the underwriting program for its Risk Retention Group (RRG), serving social workers,…
Added 9 mins ago
BO
Administrative Officer
Bureau of Reclamation
Folsom, CA
- $99,218 to $128,987 USD / year
…experience is defined as demonstrated experience: serving as a business office manager or administrative liaison responsible for planning, directing and/or facilitating an organization's…
Added 9 mins ago
VH
Chief Nurse - Sterile Processing Service (SPS)
Veterans Health Administration
Indianapolis, IN
- $147,038 to $186,737 USD / year
…Nurse assesses, plans and evaluates the processes and daily operations of the sterile processing area and RME program within the context of the operations of procedural areas including the…
Added 14 mins ago
OO
Assistant Inspector General (AIG) Front Office
Office of the Inspector General, USPS
Arlington, VA
- $151,661 to $228,000 USD / year
Develop recommendations regarding long-term strategic direction for OIG operations with emphasis on economic conditions, business financial conditions, advances in technology, outlook for…
Added 14 mins ago
OO
Program Manager
Office of Personnel Management
Powell, OH
- $154,378 to $197,200 USD / year
As a Program Manager with the U.S. Office of Personnel Management, Human Resources Solutions, Core Human Capital Management Program Office, you will lead the planning, management, and…
Added 18 mins ago
VH
Health System Specialist - Group Practice Manager
Veterans Health Administration
Alexandria, LA
- $89,508 to $116,362 USD / year
…Administrative Leads (ALs) when required. Monitors Information Technology (IT) usage and issues and provide information or assistance to CLs as…
Added 18 mins ago
VH
Diagnostic Radiologic Technology
Veterans Health Administration
Louisville, KY
- $57,453 to $102,456 USD / year
…the equivalent) in a post-high school diagnostic radiologic technology program, evidenced by a certificate or an associate degree, accredited by the Joint Review Committee on Education in…
Added 20 mins ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk County, VA
- $108,019 to $140,426 USD / year
…requirements for either (a) bachelor's degree in engineering technology (BET) from an accredited college or university that included at least 60 semester hours of courses in the physical,…
Added 23 mins ago
VH
Rehabilitation Counselor
Veterans Health Administration
Columbus, OH
- $64,406 to $101,309 USD / year
…potential benefits protections, supported employment, and assistive…
Added 30 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Juneau, AK
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 30 mins ago
CW
Transition Manager
Computer World Services Corp.
Colorado Springs, CO
- $75 to $100 USD / hour
Computer World Services Corp. (CWS) seeks a Transition Manager to lead phase-ins of the CNECTS program for the United States Space Force (USSF) 21st Communications Squadron (21 CS). CNECTS…
Added 32 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Sutton, MA · Fredericksburg, PA · Providence, RI
- $41,560 to $90,882 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, and Referral Bonus Awards are available.
Added 34 mins ago
Resort Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
Cocoa Beach, FL
Serves as the senior operations leader beneath the General Manager, directing the day-to-day operation of Rooms, Food & Beverage, Spa, Engineering and Security to deliver the anticipatory,…
Added 35 mins ago
AT
TECHNICAL WRITER-EDITOR (AUTO/IT)
Army Tank-Automotive and Armament Command (TACOM)
Warren, MI
- $98,729 to $152,625 USD / year
Serve as Technical Writer-Editor (Automotive - Information Technology) supporting the Program Manager's Office, Light Armored Vehicles current, near term, and future systems. | Provide…
Added 35 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Ferrisburg, VT
- $41,567 to $81,882 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available.

Closed listing

Maximus

Sr Manager - Proj/Prog

Baton Rouge, LA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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