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Added 3 mins ago
Cybersecurity – Senior Information System Security Manager (ISSM) **Sign on Bonus Potential**
The Boeing Company
Berkeley, MO
…team as a Cybersecurity – Senior Information System Security Manager (ISSM) in Berkeley, MO…
Added 3 mins ago
General Manager - Optical
America's Best
Creve Coeur, MO
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 3 mins ago
General Manager
Chipotle Mexican Grill
Wentzville, MO
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 3 mins ago
General Manager
Chipotle Mexican Grill
Columbia, MO
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 3 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 3 mins ago
BH
Assistant Nurse Manager Trauma Surgery
BJC HealthCare
Saint Louis, MO
- $84,240 to $128,419.2 USD / year
Assistant Nurse Manager - Surgical Services Trauma 64/6500
Added 3 mins ago
Diesel Technician C
Republic Services
Jefferson City, MO
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 3 mins ago
Business Development Representative
The Hertz Corporation
Jefferson City, MO
…This role specializes in outbound prospecting, cold calling, lead generation, and appointment…
Added 3 mins ago
Data Center Facility Operations Area Director
Meta
Jefferson City, MO
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 3 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Jefferson City, MO
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 3 mins ago
Assistant General Manager
Chipotle Mexican Grill
Jefferson City, MO
Passion for growth with a desire to learn the General Manager position
Added 3 mins ago
Manager, Field Sales
Wolters Kluwer
Jefferson City, MO
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 3 mins ago
M
Senior ALC Developer PART TIME
Maximus
Jefferson City, MO
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 3 mins ago
DevOps Engineer III
Deloitte
Kansas City, MO · St. Louis, MO
4+ years of experience using infrastructure as code tools, such as Terraform, AWS CloudFormation, or Azure Resource Manager
Added 3 mins ago
Life Sciences CRM Global Delivery Lead
Deloitte
Kansas City, MO · St. Louis, MO
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 3 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Kansas City, MO · Saint Louis, MO
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 3 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Kansas City, MO · St. Louis, MO
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 3 mins ago
Senior Manager, Client Excellence, Global Consulting Services
Deloitte
Kansas City, MO · St. Louis, MO
Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
Added 3 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Kansas City, MO
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 3 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jefferson City, MO
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 3 mins ago
EG
Program Manager
Eliassen Group
Jefferson City, MO
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 12 mins ago
Assistant Manager II
Family Dollar
Belden, MS
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 17 mins ago
General Manager
Zaxby's
Hattiesburg, MS
Zaxby's - General Manager - $55000.00 - $65000.00 per hour!
Added 18 mins ago
Assistant Manager
EssilorLuxottica Group
Port Richey, FL
Partner with store manager to lead & develop team
Added 22 mins ago
PROGRAM MANAGER
Space and Naval Warfare Systems Command
Washington Navy Yard, DC

Closed listing

Maximus

Sr Manager - Proj/Prog

Baton Rouge, LA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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