Jobs in the United States

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Added 4 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Albuquerque, NM
- $91,529 to $141,858 USD / year
Receives general program assignments from a supervisor or higher-level manager. Assignments are stated in terms of priorities, overall objectives, and boundaries. Completed assignments are…
Added 4 mins ago
FA
Aviation Safety Assistant
Federal Aviation Administration
Memphis, TN
- $38,791 to $56,039 USD / year
Incumbent is an Aviation Safety Assistant (Office Automation) (OA) in a Flight Standards field office. Provides administrative, semi-technical, clerical related support to the supervisor,…
Added 4 mins ago
VH
Pharmacy Technician
Veterans Health Administration
White City, OR
- $66,318 to $86,210 USD / year
…equipment, and may provide directed support to clinical pharmacy program initiatives as…
Added 4 mins ago
VH
Pharmacy Technician
Veterans Health Administration
White City, OR
- $66,318 to $86,210 USD / year
…equipment, and may provide directed support to clinical pharmacy program initiatives as…
Added 7 mins ago
UC
Air Conditioning Equipment Mechanic Supervisor
U.S. Coast Guard
Birmingham, AL
- $40 to $47 USD / hour
…ventilation equipment, refrigeration, motors, and associated building automation and direct digital controls, as present on…
Added 7 mins ago
UC
Air Conditioning Equipment Mechanic Supervisor
U.S. Coast Guard
Birmingham, AL
- $40 to $47 USD / hour
…ventilation equipment, refrigeration, motors, and associated building automation and direct digital controls, as present on…
Added 7 mins ago
VH
Administrative Officer
Veterans Health Administration
Charleston, SC
- $61,722 to $97,087 USD / year
…VISN, VACO, NEO, Medical Center leadership, the Laboratory Manager, and the Service…
Added 13 mins ago
FA
Training Coordinator
Federal Aviation Administration
El Segundo, CA · San Diego, CA · Salt Lake City, UT · Honolulu, HI · Des Moines, WA · Auburn, WA · Fairbanks, AK · Longmont, CO · Rancho Cordova, CA · Anchorage, AK
- $77,351 to $119,883 USD / year
…and navigationÂ system. Manages the non-technical training program, which includes administrative, hazardousÂ material, logistics, managerial, office automation, safety, and human relations…
Added 13 mins ago
AN
BASE SUSTAINMENT MANAGER (Title 32)
Air National Guard Units
Sioux Falls, SD
- $74,678 to $97,087 USD / year
This National Guard position is for a BASE SUSTAINMENT MANAGER, Position Description Number NGD3032000 and is part of 114 FSS.
Added 13 mins ago
AN
BASE SUSTAINMENT MANAGER (Title 5)
Air National Guard Units
Sioux Falls, SD
- $74,678 to $97,087 USD / year
This National Guard position is for a BASE SUSTAINMENT MANAGER, Position Description Number NGT6389000 and is part of 114 FSS.
Added 14 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Juneau, AK
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 14 mins ago
Manager - IT Service Management
Maximus
Juneau, AK
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 15 mins ago
FT
Associate Software Engineer - Full Stack Developer
Franklin Templeton
Baltimore, MD
- $100,400 to $118,200 USD / year
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals,…
Added 16 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Grand Junction, CO
- $40,177 to $65,597 USD / year
Added 19 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Spokane, WA
- $61,176 to $79,526 USD / year
This position functions primarily to support central pharmacy procurement, outpatient automation, distribution systems, regulatory compliance, and patient safety. The pharmacy technician…
Added 19 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Spokane, WA
- $61,176 to $79,526 USD / year
This position functions primarily to support central pharmacy procurement, outpatient automation, distribution systems, regulatory compliance, and patient safety. The pharmacy technician…
Added 21 mins ago
IR
Secretary (OA)
Internal Revenue Service
Covington, KY
- $58,207 to $83,582 USD / year
Acts as office manager for the Director's office and ensures that the practices and procedures used by secretaries in subordinate offices are consistent with those of the Director's office.…
Added 23 mins ago
Field System Technician
Bechtel Corporation
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and BEO.
Added 24 mins ago
AN
SUPPORT SERVICES SPECIALIST (T5)
Air National Guard Units
North Smithfield, RI
- $69,905 to $90,882 USD / year
Serves as the Group Orderly Room Manager, functioning as senior advisor to the Director of Readiness and Support for all orderly room and information management unit support functions.…
Added 44 mins ago
Logistics Operations Manager, Deployments
Google
Dallas, TX · New Albany, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
FE
Telecommunications Specialist
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
Serving as SME on project IPTs and utilizing knowledge of scientific and technological advances in related fields of electronics and automation.
Added 1 hour ago
VH
Healthcare Engineer
Veterans Health Administration
Gainesville, FL
- $120,021 to $156,029 USD / year
The Energy Manager serves as the principal energy authority for the North Florida/South Georgia Veterans Health System, leading energy programs supporting federal and VA initiatives. The…
Added 1 hour ago
AN
BASE OPERATIONS MANAGER (TITLE 32)
Army National Guard Units
Catoosa County, GA
- $74,678 to $97,087 USD / year
As a BASE OPERATIONS MANAGER, GS-0301-11, you will manage the overall operational aspects of the GTC, to include long and short-range planning, and directing the operation, maintenance,…
Added 1 hour ago
PA
Data Scientist
Patent and Trademark Office
Alexandria, VA
- $143,913 to $187,093 USD / year
Take your career to the next level with the USPTO's Office of Information Technology for Patents, Office of Patent Automation. This position provides scientific expertise and data-driven…
Added 1 hour ago
OA
HR Specialist (Information System)
Other Agencies and Independent Organizations
Washington, DC · Golden, CO · Cincinnati, OH · Oak Ridge, TN · Location Negotiable After Selection
- $61,722 to $111,087 USD / year
…guidance to be provided to HR directors, supervisors, regional automation points of contact, regional staff members, managers, and employees regarding the operation, maintenance, use of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Baton Rouge, LA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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