Jobs in the United States

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Added 12 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,554 to $127,443 USD / year
…experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual;…
Added 13 mins ago
VH
Registered Nurse - DEPUTY ASSOCIATE DIRECTOR FOR PATIENT CARE SERVICE
Veterans Health Administration
Togus, ME
- $191,178 to $228,000 USD / year
Participates in - and fully supports - workforce and succession planning & employment decisions;
Added 13 mins ago
VH
Maintenance Mechanic
Veterans Health Administration
Battle Creek, MI
- $29 to $34 USD / hour
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional;…
Added 13 mins ago
OO
Business and Industry Specialist (Project Manager)
Office of the Local Defense Community Corporation
Arlington County, VA
- $143,913 to $187,093 USD / year
Serves as a Project Manager for the Office of Local Defense Community Cooperation (OLDCC), under the direction of the OLDCC Director, coordinating technical and financial assistance on…
Added 13 mins ago
IA
Contract Specialist
Immigration and Customs Enforcement
Orlando, FL · Washington, DC · Irving, TX
- $106,437 to $158,322 USD / year
Applicants must hold a Legacy FAC-C Certification (Levels I, II, or III), Legacy Defense Acquisition Workforce Improvement Act (DAWIA) Contracting Certification (Levels I, II, or III) or a…
Added 13 mins ago
VH
Food Service Worker
Veterans Health Administration
Iowa City, IA
- $22 to $26 USD / hour
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional;…
Added 13 mins ago
NS
PROGRAM ANALYST
Naval Sea Systems Command
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will be responsible to the Program Manager as the LCS Class Manager for modernization planning and working all technical, program, and contract initiatives to ensure planned…
Added 13 mins ago
DT
SUPERVISORY CONTRACT SPECIALIST
Defense Threat Reduction Agency
Kirtland AFB, NM
- $149,550 to $194,417 USD / year
Serves as a Contracting Officer with unlimited signatory authority. The programs supported require a diverse type of contract support, distinguished by all contract types, the aggregate…
Added 13 mins ago
DS
COUNTRY PORTFOLIO ANALYST (FMS)
Defense Security Cooperation Agency
Arlington, VA
- $169,279 to $197,200 USD / year
…counterparts on the execution of Security Cooperation (SC) programs for assigned…
Added 13 mins ago
OO
Data and Policy Manager
Office of the Assistant Secretary for Administration and Management
Location Negotiable After Selection
- $133,007 to $197,200 USD / year
Analyze utilization trends and workforce patterns to recommend space consolidations, relocations, leases, and capital investments.
Added 17 mins ago
FA
Program Manager
Federal Aviation Administration
Oakland, CA
- $139,739 to $216,637 USD / year
Serves as first level Manager of an assigned workforce consisting of Management and Program Analysts and/or assistants, Administrative Officers, Technical Specialists, Logistics & Material…
Added 17 mins ago
DA
Supervisory Systems and Procedures Analyst
Deputy Assistant Secretary for Finance
Austin, TX
- $92,023 to $119,633 USD / year
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional;…
Added 17 mins ago
OA
HR Specialist (Information System)
Other Agencies and Independent Organizations
Washington, DC · Golden, CO · Cincinnati, OH · Oak Ridge, TN · Location Negotiable After Selection
- $61,722 to $111,087 USD / year
Assisting in developing statistical workforce reports by extracting and joining data from multiple enterprise databases to support organizational decision-making.
Added 17 mins ago
UA
Aerospace Engineer
U.S. Army Aviation and Missile Command
Fort Eustis, VA
- $127,646 to $195,190 USD / year
…budgets, and schedules to support execution of acquisition programs. | Provides technical direction and guidance to contractors providing clarifications or technical instructions. | .…
Added 17 mins ago
VH
Med Administration Officer
Veterans Health Administration
Charleston, SC
- $106,437 to $138,370 USD / year
Assists with directing and managing the full range of Health Administration Service programs.
Added 17 mins ago
NO
Supervisory Administrative Officer
National Oceanic and Atmospheric Administration
Silver Spring, MD
- $169,279 to $197,200 USD / year
Serve as the Business Manager responsible for the full range of the Program's financial management, human resources, and administrative operations. Plan, direct and evaluate the management…
Added 17 mins ago
NO
Supervisory Administrative Officer
National Oceanic and Atmospheric Administration
Silver Spring, MD
- $169,279 to $197,200 USD / year
Serve as the Business Manager responsible for the full range of the Program's financial management, human resources, and administrative operations. Plan, direct and evaluate the management…
Added 20 mins ago
DH
Program Manager
Defense Health Agency
Falls Church, VA · San Antonio, TX
- $150,119 to $197,200 USD / year
…experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual;…
Added 20 mins ago
UA
Navigation Support Specialist
U.S. Army Corps of Engineers
Louisa, KY
- $40,736 to $80,243 USD / year
…experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual;…
Added 20 mins ago
FA
Supervisory Air Traffic Control Specialist
Federal Aviation Administration
San Diego, CA
- $212,496 to $228,700 USD / year
Serves as Assistant General Manager (AGM) within the Air Traffic Organization (ATO); Air TrafficÂ Services; Eastern, Central or Western Service Areas, and District Offices, responsible for…
Added 20 mins ago
VH
Supervisory Education Program Specialist
Veterans Health Administration
Location Negotiable After Selection
- $107,446 to $139,684 USD / year
…VA, VHA, VBA, NCA, and Office of the Secretary's educational…
Added 20 mins ago
US
Supervisory Housing Management Specialist
United States Army Installation Management Command
Fort Sill, OK
- $89,508 to $116,362 USD / year
About the Position: Serves as a Housing Manager reporting to the Chief Housing Division located in the Directorate of Public Works (DPW) at a large multi-mission installation. With full…
Added 27 mins ago
VH
Registered Nurse
Veterans Health Administration
Bronx, NY
- $150,639 to $209,386 USD / year
…practice in a variety of complex patient care services and…
Added 27 mins ago
NS
PROGRAM ANALYST
Naval Sea Systems Command
Washington Navy Yard, DC · Pascagoula, MS
- $125,776 to $197,200 USD / year
…| You will serve as the LPD new construction configuration manager for GFE and integrated shipboard systems, maintaining configuration integrity and controlling changes throughout the…
Added 27 mins ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
New York, NY
- $88,005 to $137,128 USD / year
…and assessment of core processes and the implementation of programs and policies related to Workforce…

Closed listing

Maximus

Sr Manager - Proj/Prog

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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