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Central Services Division Policy & Operations Manager (Business Operations Manager 2)
Oregon Department of Environmental Quality
Portland, OR
- $7,537 to $11,657 USD / month
…budgeting, information systems, human resources, health and safety, training, policy and organizational development, purchasing, and facilities management. Together, we support…
Added 1 min ago
Meat Clerk
Festival Foods
Somers, WI
Job Title: Meat ClerkReports To: Meat Manager
Added 1 min ago
LA
Dishwasher
Little America Hotels & Resorts
Cheyenne, WY
- $14 USD / hour
Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
Added 1 min ago
Server
Little America Hotels & Resorts
Cheyenne, WY
Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
Added 2 mins ago
Clinical Manager - Mobile Crisis - Evenings/Night & Weekend Shifts Differentials! (9622)
Terros Health
Mesa, AZ
Terros Health is pleased to share an exciting and challenging opportunity for a Mobile Crisis Clinical Manager for the East Valley area.
Added 2 mins ago
GA
Dishwasher
Grand America Hotels & Resorts
Cheyenne, WY
- $14 USD / hour
Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
Added 2 mins ago
Server
Grand America Hotels & Resorts
Cheyenne, WY
Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
Added 2 mins ago
HS
Grant & Corporate Giving Manager
HUMANE SOCIETY OF POMONA VALLEY INC
Pomona, CA
- $78,000 to $95,000 USD / year
…collaboratively with the Director of Development, Finance, and program leadership, the Manager supports an annual institutional and corporate fundraising goal of less than…
Added 2 mins ago
IA
Early Career Intern - Real Estate (Data Science)
Invesco Advisers, Inc.
Dallas, TX
- $40 USD / hour
…any type of employment-based immigration sponsorship for this program. Invesco will not provide any assistance or sign any documentation in support of any other form of immigration…
Added 3 mins ago
Prouction Manager
HEICO
Hollywood, FL
ROLE: The Production Manager leads all shop operations, including the Machine Shop, Plasma, Welding, and Detail Repair operations, to meet safety, quality, productivity, budget, and…
Added 3 mins ago
Network Architect
CF Industries Employee Services LLC
Northbrook, IL
Provides technical guidance and training to less experienced team members.
Added 3 mins ago
Principal Product Manager - AI Defense (Hyrbid)
Cisco
Milpitas, CA
As a Principal Product Manager you will define and implement the next generation of AI Security capabilities. You will own a core area of the AI Defense portfolio, driving product strategy,…
Added 4 mins ago
Underwriter II, Excess Casualty, Umbrella Excess Liability
AXA
ATLANTA
…catastrophic losses beyond the limits of their primary insurance program or self-insured retention…
Added 4 mins ago
Claim Specialist, Workers Compensation
AXA
EXTON
You will report to the Workers’ Compensation Claims Manager- TPA
Added 4 mins ago
Physical Therapist II
Baylor Scott & White Health
Plano, TX
…development, student clinical coordinator, quality improvement program head, team manager, specialty program head, or other identified…
Added 5 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
…Work with a collaborative team that includes a patient care manager, supervisors, and nursing assistants, and take advantage of a thorough orientation process. Experience the fulfillment of…
Added 5 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
…Work with a collaborative team that includes a patient care manager, supervisors, and nursing assistants, and take advantage of a thorough orientation process. Experience the fulfillment of…
Added 5 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
…Work with a collaborative team that includes a patient care manager, supervisors, and nursing assistants, and take advantage of a thorough orientation process. Experience the fulfillment of…
Added 5 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
…Work with a collaborative team that includes a patient care manager, supervisors, and nursing assistants, and take advantage of a thorough orientation process. Experience the fulfillment of…
Added 5 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
…Work with a collaborative team that includes a patient care manager, supervisors, and nursing assistants, and take advantage of a thorough orientation process. Experience the fulfillment of…
Added 5 mins ago
Manager, Digital Product Owner
Universal Parks & Resorts
Orlando, FL
…experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product…
Added 5 mins ago
CM
Lab Histotech II Lead (Full Time)
CSI Medical Group PC
CA
- $54.89 to $68.61 USD / hour
- Full-time
Training Required Upon Hire: Training and a post training assessment for all role-applicable SOPs and Laboratory Compliance workflows must be completed after hire but before any laboratory…
Added 6 mins ago
Marketing Manager
Converge Technology Solutions
United States
The Marketing Manager is responsible for executing integrated marketing programs that drive awareness, demand generation, customer engagement, and sales growth across Pellera's solution…
Added 6 mins ago
Prime Contacts Administrator
Bechtel Corporation
Lake Charles, LA
In this role, you will assist the Project Manager by administering prime contracts for complex projects. You will work with the project team to establish the contract baseline, management…
Added 7 mins ago
Adjunct Drafting (CAD) Instructor
Southwestern Oregon Community College
Coos Bay, OR
A two (2) year degree and/or certificate demonstrating experience or training in computer assisted drafting is required. Only degrees received from an accredited institution will be…

Closed listing

Maximus

Sr Manager - Proj/Prog

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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