Jobs in the United States

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Added 59 mins ago
Sr. Computational Scientist/Engr.
Triton Systems, Inc.
Chelmsford, MA
…with fewer computational resources. You will guide a small technical team, coordinate with academic and industry collaborators, and work closely with a program manager to plan and execute…
Added 1 hour ago
Sr. Project Manager 10611MI-PM
Io Datasphere, Inc.
Warrenville, MI
IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are…
Added 1 hour ago
Senior Product Manager, Health and Telemetry
Ford Motor Company
Dearborn, MI
Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements, partnering closely with Project Operations & Performance,…
Added 1 hour ago
Senior Product Manager, Service Enablement
Ford Motor Company
Dearborn, MI
Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements, partnering closely with Project Operations & Performance,…
Added 2 hours ago
Key Account Manager
Worthington Enterprises
Columbus, OH
The Key Account Manager will lead the commercial strategy for assigned accounts, including account planning, opportunity development, pricing and contract alignment, executive relationship…
Added 5 hours ago
Identity & Access Management Analyst (IAM), Progression
TECO Energy
LUTZ, FL
Title: Identity & Access Management Analyst (IAM), Progression
Added 5 hours ago
Sr Technology Project Manager, Progression
TECO Energy
Tampa, FL
PERFORMANCE COACH: Manager/Sr. Manager, Program Management Office (PMO)
Added 6 hours ago
M
Senior ALC Developer PART TIME
Maximus
Annapolis, MD
- Part-time
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 6 hours ago
Senior ALC Developer
Maximus
Annapolis, MD
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 6 hours ago
Senior ALC Developer
Maximus
Annapolis, MD
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 6 hours ago
JH
Sr. GCA II - PostAward (Research Administration) - #Staff
Johns Hopkins University
Baltimore, MD
- $64,470 to $112,850 USD / year
Review sponsored project proposals for assigned faculty prior to forwarding to the Grants & Contracts Manager and/or ORA for signature.
Added 6 hours ago
Sr. Manager Quality Assurance
AUMOVIO
Morganton, NC
Project management and production management experience.
Added 6 hours ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Greenville, NC · Wilmington, NC
Globally support design, execution, and management of the PSG Commercial New Hire Sales training program as part of an “end to end” blended development curriculum.
Added 7 hours ago
Capital Projects Cost Analyst (III-Sr)
Entergy
Woodlands, TX
Project Controls Cost Analyst is capable of supporting multi-million dollar ($500M and above) mega projects for New Generation Capital Projects from Development through Execution. This…
Added 7 hours ago
Sr Project Manager
HCSC
Richardson, TX · Houston, TX
…federal mandates. Being accountable for end-to-end delivery of a project or program, including managing the cost / budget, schedule & dependencies; ensuring the project scope is aligned…
Added 9 hours ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
- Manage multiple fast paced projects simultaneously. Foresee and manage internal Technical Program Manager’s (TPM’s) expectation regarding project-specific cost and schedules variables.
Added 10 hours ago
Sr. Technical Program Manager, Technology Portfolio Management
Visa Technology and Operations LLC
Austin, TX
We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the…
Added 10 hours ago
IG
REMOTE-Sr. Project Manager
Insight Global
Blue Bell, PA
- $70 to $85 USD / hour
· 5–7+ years of experience in implementation management, program management, project management, technical delivery, or a related field.
Added 10 hours ago
Controller
Concurrent Technologies Corporation
Johnstown, PA
Drive technical innovation and excellence across the organization to enhance capabilities and competitiveness.
Added 11 hours ago
Sr. Analyst, Inventory Solutions
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical…
Added 11 hours ago
Sr. Manager, Projects, Lake County
Abbott Laboratories
IL
8+ years of engineering, project management, program management, and/or operational leadership experience.
Added 11 hours ago
AH
Sr. Manager, Full Time, Days, Call Center Opns, Morristown, NJ
Atlantic Health System
Morristown, NJ
- Full-time
Effectively and independently works on multiple projects, including the management of projects impacting the Call Center (vendor management, technical go-lives, process optimizations,…
Added 11 hours ago
Assistant Director - Learning Design Enablement
NU USA Northeastern University
Boston, MA
Reporting to the Sr. Director of Learning Design Enablement, this role directly manages the Learning Design Manager(s) and Senior Learning Experience Designers and oversees the Learning…
Added 11 hours ago
T
Sr Project Manager - Operations
Tolmar
Windsor, CO
- $130,000 to $145,000 USD / year
This Senior Project Manager position, under minimal supervision, is accountable for leading and managing multiple strategically-focused projects simultaneously. Responsible for planning and…
Added 11 hours ago
A
Sr. Environmental Project Manager - PFAS
APTIM
Dallas, TX
- $150,000 to $175,000 USD / year
Minimum of 15 years' of progressively more responsible Program or Project Management level experience, including 3 years in a business development or similar role

Closed listing

Maximus

Sr Manager - Proj/Prog

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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