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Automotive Service Estimator/Dispatcher | $70k+ Annually & Weekends Off | Meridian
Christian Brothers Automotive
Meridian, ID
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Added 1 min ago
Bridge Engineer - Inspection (Team Lead)
GFT.
Fairfax, VA · Washington D.C., DC
…the quality and consistency of WMATA's structural inspection program by performing quality control reviews of field inspections and inspection reports and operate under a GFT Task…
Added 1 min ago
BC
RN Manager - Oncology / Uro
Boulder Community Health
Boulder, CO
- $51.3 to $76.95 USD / hour
Boulder Community Health (BCH) is seeking an experienced Nurse Manager to lead a high-performing nursing team and oversee the daily operations of a clinical department. Reporting to the…
Added 2 mins ago
PG
Hot Pit Loader Operator
Phoenix Global
Wilton, IA
- $25 USD / hour
We also provide a variety of supplemental programs designed to support overall wellbeing and everyday needs, such as optional life insurance for eligible family members, supplemental…
Added 2 mins ago
Clinical Unit Leader - Emergency Department (ED) - West Hospital
Bon Secours Mercy Health Inc
Cincinnati, OH
…care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and…
Added 3 mins ago
CM
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
- $19 to $22 USD / hour
The Lab Technician works under the supervision of the Vivarium Manager to support the vivarium and the Office of Laboratory and Field Safety (OLFS). This position encompasses multiple tasks…
Added 3 mins ago
Orthoptist
Tufts Medicine
United States
This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Ophthalmology duties: Performs, prescribes, and…
Added 4 mins ago
Leadership Development Lead
Peraton
Reston, VA
…This role will help strengthen the organization’s leader and program manager pipeline by building differentiated development opportunities for different leader…
Added 5 mins ago
Clinical Coordinator I
WEST SIDE FED SR.SUP
New York, NY
The Clinical Coordinator I will carry a small caseload and works closely with the Building Manager.
Added 5 mins ago
Off Shift Supervisor RN, 24 Hours (Evenings / Every 3rd Weekend)
BMC Company 100
United States
The Off-Shift Nurse Manager is a professional nurse who functions as both an administrative and clinical leader to ensure patient- focused care consistent with the hospital mission,…
Added 6 mins ago
Program Director
PROMESA R.H.C.F.
Bronx, NY
The Recovery Works program responds to the reality that fewer than one in five individuals exiting treatment maintain long-term employment. By pairing clinical recovery with training,…
Added 6 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
St Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 7 mins ago
Store Manager in Training
GNC Holdings LLC
Colonial Hgts, VA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 7 mins ago
DO
Physician (Part-Time): Coffeewood Correctional Center #W0021
Dept of Corr - Central Admin
Culpeper, VA
- $115.32 to $167.26 USD / hour
- Part-time
The practice is supported by a Nurse Manager who operates the health services system at the site.
Added 8 mins ago
TP
Field Sales Representative
The Pittsburgh Paints Company
IL
- $50,000 to $55,000 USD / year
…onsite in the Chicago, IL territory and report to the Regional…
Added 8 mins ago
VP
Certified Medical Assistant / Business Assoc, Primary Care Ridgewood, Full Time, Day
Valley Physician Services
United States
- $22.99 to $28.74 USD / hour
- Full-time
(CMA) Under the direction of the physician, Charge RN or Manager performs direct clinical activities in a courteous, caring and respectful manner. These include patient intake, blood draw,…
Added 9 mins ago
MH
Perinatal LPN - Full Time - Nightshift
Meritus Health
Hagerstown, MD
- Full-time
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of…
Added 9 mins ago
Oil Change Assistant Manager - Shop#241 - 13781 Research Boulevard
Driven Brands Shared Services LLC
Austin, TX
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
Added 9 mins ago
Chemist Intern
Veolia Environnement SA
New Philadelphia, OH
As a Chemist Intern, you will lead and support projects from initiation through completion.
Added 9 mins ago
TH
Cloud Security Architect - IL4 / Enterprise Integration
TOMORROW HIRE
Washington, DC · Denver, CO · Colorado Springs, CO · Melbourne, FL
- $150,000 to $200,000 USD / year
We are seeking a Cloud Security Architect to design, secure, and support the cloud architecture behind U.S. Space Force human capital management (HCM) modernization, the system that manages…
Added 9 mins ago
Assistant Manager- Jobs for Veterans State Grants (JVSG) - Western Region
Technical College System of Georgia
United States
The Assistant Manager plays a vital role in the Jobs for Veterans’ State Grants Program. This position is responsible for assisting the JVSG Program manager by overseeing day-to-day JVSG…
Added 10 mins ago
Territory Sales Manager - Midwest
Franklin Electric
Remote, United States
Join Franklin Water Treatment as a Territory Sales Manager - Commercial & Industrial
Added 10 mins ago
CD
FSS ADMINISTRATIVE ASSISTANT
CONCILIO DE ORGANIZACIONES HISPANAS
Philadelphia, PA
- $20.52 to $22.05 USD / hour
The Foster Care Program Assistant provides administrative support under contract from the Pennsylvania Department of Human Services, State Wide Adoption Network, and the Philadelphia…
Added 11 mins ago
Management Specialist 7
CDM Smith
Statewide, CT
- Recruit, interview, and hire new employees to support project workload and overall firm growth.
Added 11 mins ago
Yankee Candle - Retail Sales Associate - Dawsonville, GA
United States
Support the Store Manager in building a high-performing team that represents Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.

Closed listing

Maximus

Sr Manager - Proj/Prog

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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