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Added 2 mins ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
…within Data Center environments. We are looking for a Technical Program Manager to help transition this organization into a software-first mindset and reality as we develop new tools to…
Added 6 mins ago
Senior Program Manager
Infosys
United States
The Program Manager will be accountable for aligning with client objectives, ensuring service resilience and scalability, and delivering high levels of client and end-user satisfaction. The…
Added 6 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Indianapolis, IN
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 6 mins ago
Manager - IT Service Management
Maximus
Indianapolis, IN
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Indianapolis, IN
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 6 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Indianapolis, IN
Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 21 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Montgomery, AL
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 21 mins ago
Platform Engineer - Remote
SitusAMC
Montgomery, AL
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 21 mins ago
Manager - IT Service Management
Maximus
Montgomery, AL
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 21 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Montgomery, AL
Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 51 mins ago
Technical Program Manager II, Enterprise Infrastructure, Cloud Networking
Google
Austin, TX · Thornton, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 hour ago
VH
Clinical Pharmacist (Inpatient Pharmacy)
Veterans Health Administration
Seattle, WA
- $126,952 to $174,951 USD / year
Added 1 hour ago
VH
Clinical Pharmacist (Inpatient Pharmacy)
Veterans Health Administration
Seattle, WA
- $126,952 to $174,951 USD / year
Added 1 hour ago
AN
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST
Army National Guard Units
Camp Murray, WA
- $119,630 to $155,521 USD / year
…training, and maintains an effective leadership/career development…
Added 1 hour ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Shelbyville, IN
- $45,832 to $59,581 USD / year
Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems. Utilizes such programs and…
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
Tulsa, OK
- $66,204 to $86,070 USD / year
…compounding (USP compounding standards), controlled substances DEA, automation, clinical pharmacy, lead tech, contact center, Care in the Community (CITC), etc.). Analyzes data for…
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
Oklahoma City, OK
- $50,460 to $65,599 USD / year
Utilizes automation dispensing equipment available to the pharmacy staff following all safety and QA procedures. Reports automation malfunctions timely the supervisor as appropriate.
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
Oklahoma City, OK
- $50,460 to $65,599 USD / year
Utilizes automation dispensing equipment available to the pharmacy staff following all safety and QA procedures. Reports automation malfunctions timely the supervisor as appropriate.
Added 1 hour ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Albuquerque, NM
- $91,529 to $141,858 USD / year
Receives general program assignments from a supervisor or higher-level manager. Assignments are stated in terms of priorities, overall objectives, and boundaries. Completed assignments are…
Added 1 hour ago
FA
Aviation Safety Assistant
Federal Aviation Administration
Memphis, TN
- $38,791 to $56,039 USD / year
Incumbent is an Aviation Safety Assistant (Office Automation) (OA) in a Flight Standards field office. Provides administrative, semi-technical, clerical related support to the supervisor,…
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
White City, OR
- $66,318 to $86,210 USD / year
…equipment, and may provide directed support to clinical pharmacy program initiatives as…
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
White City, OR
- $66,318 to $86,210 USD / year
…equipment, and may provide directed support to clinical pharmacy program initiatives as…
Added 1 hour ago
UC
Air Conditioning Equipment Mechanic Supervisor
U.S. Coast Guard
Birmingham, AL
- $40 to $47 USD / hour
…ventilation equipment, refrigeration, motors, and associated building automation and direct digital controls, as present on…
Added 1 hour ago
UC
Air Conditioning Equipment Mechanic Supervisor
U.S. Coast Guard
Birmingham, AL
- $40 to $47 USD / hour
…ventilation equipment, refrigeration, motors, and associated building automation and direct digital controls, as present on…
Added 1 hour ago
VH
Administrative Officer
Veterans Health Administration
Charleston, SC
- $61,722 to $97,087 USD / year
…VISN, VACO, NEO, Medical Center leadership, the Laboratory Manager, and the Service…

Closed listing

Maximus

Sr Manager - Proj/Prog

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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