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Added 2 mins ago
Transportation Planning Intern - Summer 2027
WSP
Austin, TX · Houston, TX · Dallas, TX
Nationally recognized as a Top 100 Internship Program, WSP USA hosts hundreds of interns across the United States to gain hands-on, meaningful work experience to enhance their education and…
Added 3 mins ago
Operations Manager
Magna Mirrors of America, Inc.
Duncan, SC
Ensures that assigned plant operations demonstrate world-class performance. Provides strategic leadership, management, and technical expertise to the organization. Plans, develops, directs,…
Added 3 mins ago
Practice Manager
World Bank Group
Washington, DC
…disasters, through contingent financing and other innovative risk management platforms at the country and regional levels is critical, given the high exposure to climate-related disasters…
Added 3 mins ago
SENIOR GRAPHIC DESIGNER - REMOTE
Compass Group
Minneapolis, MN
…design, branding, content creation, photography, communications, project management, and relationship-building across the campus community. The Graphic Designer works closely with…
Added 4 mins ago
Senior Customer Success Manager, Consumables Private Brands
Amazon.com Services LLC
Seattle, WA · New York, NY
- 4+ years of account management, project or program management or buying experience
Added 5 mins ago
Contract Management Specialist Senior Manager
Vertex Pharmaceuticals Inc (US)
Boston, MA
The Senior Category Manager will own Category Management activities across Vertex for certain Commercial/Marketing categories. Working collaboratively with internal business stakeholders,…
Added 5 mins ago
Senior Project Engineer
Skanska USA
Raleigh, NC
The Senior Project Engineer serves as a key member of the project team and works closely with project managers, superintendents, subcontractors, clients, design teams, and internal…
Added 5 mins ago
Program Control and Budget Analyst
SAIC
Chantilly, VA
Responsibilities may include developing budgets and schedules to meet contractual/project requirements for an assigned portion of a program, participating in and establishing and defining…
Added 7 mins ago
Program Manager
Resonetics
Blaine, MN · Fridley, MN
Lead risk management activities to minimize project risks and maintain program integrity.
Added 7 mins ago
Senior Business Systems Specialist
Default - MMO
Oklahoma City, OK
Works with management, external vendors, and Information Systems to define, develop, test, and implement new operations business systems (e.g., Claims, Membership, Billing, Customer Care)…
Added 10 mins ago
Senior Design Engineer
Actalent
Yoder, IN
Job Title: Lead Design EngineerJob DescriptionThe Lead Design Engineer leads program-level design and prototype fabrication of axles and chassis for both aftermarket and original equipment…
Added 10 mins ago
Senior Equipment Planner
HDR
Atlanta, GA · Charlotte, NC · Kansas City, MO · Omaha, NE · Dallas, TX · Arlington, VA · Pennington, NJ · Chicago, IL
A minimum of 10 years of medical equipment planning experience, ideally with some project management experience
Added 10 mins ago
Senior Equipment Planner
HDR
Atlanta, GA · Charlotte, NC · Kansas City, MO · Omaha, NE · Dallas, TX · Arlington, VA · Pennington, NJ · Chicago, IL
A minimum of 10 years of medical equipment planning experience, ideally with some project management experience
Added 11 mins ago
Sr Associate, Process Development - Downstream
Abzena Inc.
San Diego, CA
The Senior Associate guides and oversees the work of the Process Development (PD) Associates and junior personnel to support Scientists in the development of scalable and robust processes…
Added 11 mins ago
Junior Configuration Specialist
Alivi Health
Miami, FL
…across Alivi's core systems. Working under the guidance of Lead, Senior, and QA Specialists, this entry-level role begins with a structured training program covering health plan…
Added 12 mins ago
Manufacturing Associate 4, Downstream
Fujifilm
Holly Springs, NC
…processing activities in a cGMP environment. The role supports project-phase readiness and steady-state operations in a 24/7 facility - helping maintain safe, consistent, and efficient…
Added 12 mins ago
Manufacturing Associate 4, Upstream
Fujifilm
Holly Springs, NC
…processing activities in a cGMP environment. The role supports project-phase readiness and steady-state operations in a 24/7 facility - helping maintain safe, consistent, and efficient…
Added 15 mins ago
Operations Performance Analyst
ASSA ABLOY
Mason City, IA
Effective written, verbal, presentation, project-management, and stakeholder-partnership skills.
Added 15 mins ago
Strategy Manager Vice President
JPMC page
Wilmington, DE · New York, NY · NY
…role provides an exciting opportunity to work closely with senior leadership across the firm on a portfolio of high priority strategic…
Added 16 mins ago
D(
Senior Development Scientist
Default (MSD)
Gaithersburg, MD
- $116,600 to $177,800 USD / year
Works within and/or leads technical teams to accomplish project goals and manages/coordinates work of other team members.
Added 17 mins ago
II
AVP, Platform Engineering & Delivery
IAT Insurance Group, Inc
Milwaukee, WI · Raleigh, NC · Cheshire, CT · Rolling Meadows, IL · Naperville, IL
- $112,820 to $245,610 USD / year
· Own the infrastructure project management function and infrastructure portfolio from intake and prioritization through implementation and operational transition.
Added 17 mins ago
Senior Project Manager
Sopra Steria
Kinston, NC
We are seeking a Senior Project Manager with over 10 years of experience to join our growing Aerospace Digital Services team. In this role, you will lead complex digital transformation…
Added 18 mins ago
Red Hat OpenShift Engineer
ECS FEDERAL LLC
Springfield, VA · FAIRFAX, VA
Collaborate with senior engineers, OpenShift SMEs, program and project management, cybersecurity, customers, Government representatives and vendor partner teams.
Added 19 mins ago
Marketing Business Partner – Industry Groups
Schneider Downs
Columbus, OH
…will help bring marketing strategies to life through strong project management, content strategy, and collaboration across…
Added 19 mins ago
Project Manager I or Project Manager II
Duke Energy Business Services, LLC
Cincinnati, OH
Project Manager I position has single point accountability or can be under general direction of a Project Director or Senior PM. PM-I position is responsible for management, or assisting…

Closed listing

Maximus

Sr Manager - Proj/Prog

Annapolis, MD, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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