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Added 1 min ago
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Order Management Customer Operations Lead
Galderma Laboratories, LP
United States
- $71,000 to $89,000 USD / year
…accurate order fulfillment, optimize cost-to-serve, and enable business growth. Accountable for outsourced partner governance, KPI and SLA performance, process compliance, and operational…
Added 1 min ago
KN
FCRM CIP, CDD, EDD and KYC Program Manager
KeyBank National Association
Brooklyn, OH · Amherst, NY
- $96,000 to $181,000 USD / year
…second-line compliance authority for the Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Know Your Customer (KYC) frameworks. This…
Added 2 mins ago
Product Operations Analyst
The Elevance Health Companies, Inc.
United States
3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology.
Added 2 mins ago
Assistant Manager Concierge
First Advantage Background Services
United States
The Assistant Manager Concierge oversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily…
Added 2 mins ago
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Senior/Staff Technical Program Manager - Automation & Scaling
Zoox
Foster City, CA
- $213,000 to $295,000 USD / year
The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders from across the company…
Added 3 mins ago
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IT Operations Manager
Waystone Health & Human Services
Lawrence, MA
- $94,000 to $120,000 USD / year
Waystone is seeking an IT Operations Manager to oversee technology operations, manage vendor relationships, and support system implementations that enhance organizational effectiveness.…
Added 3 mins ago
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Asset Protection and Safety Lead
Carvana
San Antonio, TX
- $60,000 to $65,000 USD / year
Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.
Added 3 mins ago
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Asset Protection and Safety Lead
Carvana
Akron, NY
- $60,000 to $65,000 USD / year
Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.
Added 4 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Nashua, NH
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 4 mins ago
Manager, Technology Operations & Enablement
The Institute of Internal Auditors Inc
Lake Mary, FL
The IIA is seeking an experienced, highly organized, and financially skilled Manager, Technology Operations & Enablement to oversee technology business operations, IT financial management,…
Added 5 mins ago
TopStitch - Early Career Development Program
Stitch Consulting Services, Inc.
Indianapolis, IN
TopStitch is our early-career developmental program at Stitch, built to develop a new generation of AI-enabled young professionals. You'll join a select group of just 2-3 high-caliber peers…
Added 5 mins ago
Analyst II, Third-Party Risk Management
Merrick Bank
United States
…non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated,…
Added 6 mins ago
2027 MBA Intern-Global Healthcare Non-Therapeutics
Marshall Wace
NY
…extensive use of proprietary systems throughout our investment and operations environment. In a challenging industry we seek to be competitive by bringing together people from diverse…
Added 6 mins ago
UNIV - Pathway Program Manager - COM Dean's Office
Medical University of South Carolina (MUSC - Univ)
United States
The Pathway Program Manager provides strategic and operational leadership for the College of Medicine’s pathway program portfolio. The manager oversees existing programs, works with the…
Added 6 mins ago
North America Compliance Manager
John Deere
Moline
Build trusted partnerships with business leaders and provide practical, risk-based compliance guidance that supports ethical business operations and responsible growth.
Added 6 mins ago
Vice President, Client Service Director
ewminds consulting Services
Berwyn, PA
…of client relationships and regular interaction with senior business leaders, executives, and C-suite stakeholders. The VP serves as the client's advocate internally while partnering with…
Added 7 mins ago
Practice Manager
EPIC Health System LLC
Sunrise, FL
At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes…
Added 7 mins ago
Practice Manager
EPIC Health System LLC
Detroit, MI
At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes…
Added 8 mins ago
Branch Manager - Palm Springs Market - Palm Springs, CA and Surrounding Areas
JPMC page
Palm Springs, CA
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 9 mins ago
System Operations Manager (0941) – Water Supply Treatment Division - SFPUC (165491)
City and County of San Francisco
Millbrae, CA
The System Operations Manager at the Water Supply and Treatment Division manages the operations of the Regional Water System (RWS); directs, supervises and develops System Operations…
Added 9 mins ago
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Principal Engineer, Salesforce
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
AbbVie US Commercial Business Technology Solutions (BTS) is seeking a Principal Engineer, Salesforce to join the Patient Services & Consumer Marketing Technology Services and Architecture…
Added 9 mins ago
FE
Sort Manager - Hub
Federal Express Corporation
Chicago, IL
- $73,554 to $113,538 USD / year
Manages and oversees the entire sort operations within a FedEx facility. Supports the FedEx Safety Above All Culture, ensuring compliance to FedEx policies and procedures and governmental…
Added 9 mins ago
B
Staff Accountant
BioNTech
Cambridge, MA
- $85,700 to $137,100 USD / year
…rapidly evolving organization. Reporting to the Accounting Manager, this role Staff Accountant will own key areas of the monthly and quarterly close, with a primary focus on cash, prepaid…
Added 10 mins ago
Contracts Analyst - Federal | Remote, USA
Optiv Federal Inc.
Remote, United States
Serve as the deputy contracts manager for ITES-SW2, DoW ESI Agreements, and GSA MAS. Responsible for tech refreshes, back-up data flags, product catalog updates, order processing, CLIN list…
Added 10 mins ago
Underwriting Manager, Houston, AIGRM
National Union Fire Insurance Company of Pittsburgh, Pa.
Houston, TX
At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriting Manager to play your part in that transformation. It’s an opportunity to grow your skills and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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