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Added 1 min ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 1 min ago
TS
Transportation Security Specialist (Vetting)
Transportation Security Administration
Springfield, VA
- $85,447 to $158,322 USD / year
Reviewing reports, policies, procedures, or program information to identify issues, recommend improvements and provide technical assistance or feedback to staff.
Added 1 min ago
FE
Maintenance Worker (MVO)
Federal Emergency Management Agency
Round Hill, VA
- $27 to $31 USD / hour
Added 1 min ago
VH
Education Program Specialist
Veterans Health Administration
Coatesville, PA
- $82,289 to $106,982 USD / year
…required to successfully perform the duties of an Education Program Specialist. Examples of specialized experience are, but not limited to, coordinated education and training activities,…
Added 1 min ago
IA
Management and Program Analyst
Immigration and Customs Enforcement
Irving, TX · Washington, DC
- $136,736 to $187,093 USD / year
…primary purpose of this position is to serve as a Management and Program Analyst (MPA) Contracting Officer's Representative (COR). Typical work assignments will…
Added 1 min ago
VH
Assistant Nurse Manager
Veterans Health Administration
Seattle, WA
- $89,904 to $166,036 USD / year
The Non-Supervisory Assistant Nurse Manager supports (ANM) the Nurse Manager (NM) with the operation of their designated unit(s). Provides coverage for other ANMs as needed. Responsible and…
Added 1 min ago
VH
Supervisory Medical Records Technician (Inpatient Coder)
Veterans Health Administration
Remote, United States
- $67,970 to $88,356 USD / year
…and accurately reflect the patient care provided, provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload,…
Added 1 min ago
VH
Supervisory Medical Records Technician (Inpatient Coder)
Veterans Health Administration
Remote, United States
- $67,970 to $88,356 USD / year
…and accurately reflect the patient care provided, provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload,…
Added 1 min ago
AN
HR SPEC (MIL)
Air National Guard Units
Camp J T Robinson, AR
- $61,722 to $80,243 USD / year
…and staff members. Provides guidance and assistance on unit program(s) for which responsible. Provides training to supervisors on all military human resources issues. Analyzes data and…
Added 1 min ago
VH
Social Services Assistant
Veterans Health Administration
San Diego, CA
- $57,641 to $74,935 USD / year
…when needed, assist them in linking up with a Social Worker or program that can be of most…
Added 1 min ago
VH
Program Specialist
Veterans Health Administration
Hines, IL
- $68,999 to $89,703 USD / year
…education efforts to determine the effectiveness of the training program while keeping abreast of any changes or updates to directives related to scheduling. The incumbent provides…
Added 1 min ago
VH
Registered Nurse - Endoscopy (GI/Pulmonary) Unit
Veterans Health Administration
Kings, NY
- $108,092 to $180,197 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 1 min ago
DC
Store Associate
Defense Commissary Agency
Schofield Barracks, HI
- $38,011 to $49,417 USD / year
…education above high school at an accredited business, secretarial, technical school, junior college, college, or university. Transcripts are required if relying on education, in whole or…
Added 1 min ago
VH
Nursing Assistant - Geriatric & Extended Care
Veterans Health Administration
Bath, NY
- $37,558 to $56,847 USD / year
…(LPN, health technician, hospital corpsman, etc.) performing technical and nursing skills requiring knowledge of the human physical and emotional states, therapeutic communication, and…
Added 1 min ago
VH
Equal Employment Manager
Veterans Health Administration
Albuquerque, NM
- $107,592 to $139,871 USD / year
The VA New Mexico Healthcare System is recruiting for an Equal Employment Manager (EEO) under the Office of the Executive Director. The incumbent manages the EEO program for the VA and is…
Added 1 min ago
VH
Diagnostic Radiologic Technologist (Magnetic Resonance Imaging)
Veterans Health Administration
Jacksonville, FL
- $72,943 to $94,831 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
CA
Supervisory Management and Program Analyst
Citizenship and Immigration Services
Camp Springs, MD
- $169,279 to $197,200 USD / year
As a Supervisory Management and Program Analyst, you will serve as the Chief for the Resource Management Division responsible for providing strategic oversight performing budget and vendor…
Added 1 min ago
UC
Human Resources Assistant
U.S. Coast Guard
Baltimore, MD
- $46,610 to $75,059 USD / year
You will serve as a/an Human Resources Assistant and be responsible for providing administrative and technical support for processing a full range of staffing and personnel actions.
Added 1 min ago
AF
Regional Child Care Program Specialist
Administration for Children and Families
Denver, CO
- $99,800 to $129,742 USD / year
Providing guidance or technical assistance to governmental entities, grantees, program administrators, partners, or other stakeholders regarding statutes, regulations, policies, procedures,…
Added 1 min ago
VH
Supervisory Interior Designer
Veterans Health Administration
Houston, TX
- $103,225 to $134,195 USD / year
…serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious…
Added 1 min ago
DC
Teller
Defense Commissary Agency
Schofield Barracks, HI
- $18 to $24 USD / hour
…education above high school at an accredited business, secretarial, technical school, junior college, college, or university. Transcripts are required if relying on education, in whole or…
Added 1 min ago
CN
Bartender
Commander, Navy Installations Command
Indian Head, MD
- $19 USD / hour
The incumbent has the ability to serve non-mix drinks under the close technical guidance of a bartender.
Added 1 min ago
DC
Meatcutter Supervisor
Defense Commissary Agency
Groton Submarine Base, CT
- $34 to $40 USD / hour
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are…
Added 2 mins ago
Senior Research Associate (Farm Manager) (0097687T, CTAHR/CARES Kona)
University of Hawaii
Kealakekua, HI
Utilize Geographic Information Systems (GIS) databases, technical guides, and survey data to compute design specifications and land-use recommendations.
Added 4 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Laguna Hills, CA
- $56,247 to $73,121 USD / year
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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