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Added 6 mins ago
UO
Clinical Science Program Manager
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
…University of Colorado and see patients in the Severe Asthma Program at the Center for Lungs & Breathing. They both oversee a large cadre of clinical and translational research projects…
Added 7 mins ago
UO
Laboratory Sciences Professional
University of Colorado Denver
Aurora, CO
- $46,274 to $58,861 USD / year
…is part of CellSight, the Ocular Stem Cell and Regeneration Program, a cross-disciplinary team of investigators working in a highly collaborative environment with the common goal of…
Added 14 mins ago
Strategic Segment Proposal Engineer
ABB Inc
Southaven, MS
Added 37 mins ago
CC
Asset and Configuration Analyst II
Centene Corporation
O'Fallon, MO
- $27.02 to $48.55 USD / hour
Key Details: This is an onsite role supporting the Brentwood, MO Depot and O'Fallon, MO Data Center, with travel between locations as needed. This is not a remote or desktop support…
Added 1 hour ago
Senior Data Center Support Services Technician - Catalyst Military Program
Oracle
Jefferson City, MO
A bridge from military to commercial technology. Prior commercial data center experience is not required. Your military technical experience provides the foundation, and Catalyst Military…
Added 1 hour ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 1 hour ago
Technical Assistance Specialist, Bureau of Alcohol and Drug Use
City of New York
Long Island City, NY
- Provide technical assistance and programmatic guidance to registered opioid overdose prevention programs (OOPPs) on program implementation, naloxone distribution, data collection, and…
Added 1 hour ago
IT Infrastructure Manger – AD/DNS/DHCP
Southern Company
Birmingham, AL
The ALPHA Infrastructure Manager leads Infrastructure Services' Tier 0 infrastructure operations for Active Directory, DNS, and DHCP. This role provides operational ownership and technical…
Added 2 hours ago
BU Finance Manager
Republic Services
Erie, MI
POSITION SUMMARY: The Business Unit Finance Manager leads financial planning, forecasting, and performance management for their assigned markets. The incumbent partners closely with our…
Added 2 hours ago
Sr Engineering Designer - Transmissions and Drive Units
General Motors
Warren, MI · Pontiac, MI
This role is categorized as hybrid, meaning the selected candidate will be expected to work on‑site at the Warren Tech Center at least three days per week (or other frequency determined by…
Added 2 hours ago
Senior Accountant
Ally
Detroit, MI
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 2 hours ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Lansing, MI
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 2 hours ago
BMC3I Program Manager - TAPLab
Odyssey Systems Cons
Colorado Springs, CO
BMC3I Program Manager - TAPLab Job Locations US-CO-Colorado Springs ID 2026-9185 Category Program Management Type Full Time Biweekly Hours 80 Location : Name 2424 Garden of the Gods Road…
Added 2 hours ago
BMC3I Program Manager - TAPLab
Odyssey Systems Cons
Colorado Springs, CO
BMC3I Program Manager - TAPLab Job Locations US-CO-Colorado Springs ID 2026-9185 Category Program Management Type Full Time Biweekly Hours 80 Location : Name 2424 Garden of the Gods Road…
Added 2 hours ago
TRANSPORATION SECURITY SPECIALIST
Transportation Security Administration
Colorado Springs, CO
…The selectee will serve as a National Transportation Vetting Center (NTVC) Watch Manager. The NTVC is a 24/7 organization responsible for enhancing the security of the aviation…
Added 3 hours ago
O
Senior Manager, Data Center Construction, Integration & Handover - Saline, MI
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
The Senior Manager, Data Center Construction Integration & Handover oversees developers and their general contractors in delivering data center construction projects, with a focus on base…
Added 3 hours ago
C
Quality Manager-Data Center
CBRE
New Albany, OH
- $117,000 to $120,000 USD / year
We are looking for a Construction Quality Manager (QM) whowill support our project management and leadership teams by providingmanagerial oversight of the site-level quality assurance and…
Added 3 hours ago
Lab/Facility Chemist I
Republic Services
Canton, OH
Participates in the generation of SOPs and Work Instructions (WI), under the supervision of the Laboratory Manager.
Added 3 hours ago
Key Account Manager
Worthington Enterprises
Columbus, OH
The Key Account Manager will lead the commercial strategy for assigned accounts, including account planning, opportunity development, pricing and contract alignment, executive relationship…
Added 3 hours ago
FC
Catalytic Projects Associate (Management Analyst II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
…contributes to a portfolio of work that includes project and program management, commercial corridor vitality programming, place-based community partnerships, property and lease management…
Added 3 hours ago
FC
Communications Assistant (Administrative Associate)
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
Serves as the primary backup to the Board Support and Training Manager and supervises a three-person team of Board Support and Training (formerly Communications) staff. Prepares written…
Added 3 hours ago
FC
HR Enterprise Strategic Initiative Program Manager
Fairfax County
Fairfax, VA
- $52.62 to $92.09 USD / hour
…leader to serve as the HR Enterprise Strategic Initiatives Program Manager. This role reports to Fairfax County’s Human Resources (HR) Director and leads high visibility, countywide human…
Added 4 hours ago
Client Value Manager
Gartner
Irving, TX · Arlington, VA · Fort Myers, FL
Achieve operational excellence in CVM Program execution, specifically meeting SLAs with a strong emphasis on data quality and governance.
Added 4 hours ago
BD Support Senior Manager
Orrick Herrington & Sutcliffe LLP
Any US Office · UNAVAILABLE · New York, NY · San Francisco, CA
Develop and retain talent through intentional coaching, a structured training program covering technical BD skills and broader professional skills, and succession planning
Added 5 hours ago
Site Engineer (Data Centers)
Jacobs
Saint Francisville, LA
As a Site Structural Engineer, you will support construction execution for advanced manufacturing and hyperscale data-center projects, serving as the structural engineering presence in the…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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