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Added 3 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Saint Paul, MN
…needed for continuous control monitoring, and support AI-related client audits, due diligence questionnaires, and internal audits with accurate implementation detail and…
Added 3 mins ago
DevOps Engineer III
Deloitte
Minneapolis, MN
…Foundry, AI & E/EaaS - DevOps, you will support the design, implementation, and optimization of cloud, automation, and platform engineering solutions across complex environments. This role…
Added 3 mins ago
DC
Manager
Deloitte Consulting LLP
Minneapolis, MN
- $144,600 to $241,000 USD / year
Deloitte Consulting LLP seeks a Manager in Minneapolis, Minnesota.
Added 3 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Minneapolis, MN
Lead the assessment of business-process and technology risks arising from transformation and implementation initiatives, translating findings into implications for the client's risk and…
Added 4 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Minneapolis, MN
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 4 mins ago
SAP Analytics Architect - SAC/Datasphere/BDC
PwC
Minneapolis, MN
As a SAP Analytics Architect - SAC/Datasphere/BDC you will shape client solutions that help improve operational efficiency through SAP analytics architecture, software design,…
Added 51 mins ago
Community Navigator - Rural Justice Initiative, East, TX
Disability Rights Texas
Houston, TX · Lufkin, TX · Longview, TX · Beaumont, TX · Liberty, TX · Tyler, TX
…is responsible for coordinating and managing the day-to-day implementation of Disability Rights Texas' participation in the Texas Access to Justice Foundation Rural Justice Initiative, a…
Added 1 hour ago
Enterprise Applications Manager (AI & Platform Modernization)
Dentons US LLP
Indianapolis, IN
Dentons Bingham Greenebaum is currently seeking an Enterprise Applications Manager to be based in our Indianapolis, IN, Louisville, KY, or Cincinnati, OH office. The Enterprise Applications…
Added 1 hour ago
BH
Data Center Development Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
The Data Center Development Manager plays a key role in supporting Black Hills Energy's strategic initiatives by supporting data center clients and future growth opportunities. This role…
Added 1 hour ago
VI
Sr Implementation Operations Manager
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
In this role, you will lead operational coordination and execution for complex implementation projects, ensuring efficient workflows, successful contract activation, and seamless client…
Added 2 hours ago
IS
Senior Project Manager
INSPYR Solutions
Merrifield, VA
- $70 to $80 USD / hour
We are seeking an experienced IT Infrastructure Project Manager to lead complex, cross-functional technology initiatives - including cloud migrations, network modernizations, and data…
Added 2 hours ago
Technical Sales Specialist, Metal Finish
MKS Inc.
Andover, MA
…within their product specialty and supports the successful implementation, performance, and commercialization of products and technologies in the marketplace. In this role, you will report…
Added 2 hours ago
Assistant Dietary Manager - Healthcare
Aventura at Assumption Village
North Lima, OH
· Interacts appropriately with residents, client, other personnel, Account Manager, District Manager and the public.
Added 2 hours ago
Trade Account Associate Director
Vertex Pharmaceuticals Incorporated
Boston, MA
…assigned channel partners. This role leads the negotiation, implementation, and ongoing management of Specialty Pharmacy and Retail Master Purchase and Service Agreements, Enhanced Service…
Added 2 hours ago
Event Technology Program Manager
INSPYR Solutions
CA
Platform Migration & Implementation Management
Added 3 hours ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 3 hours ago
SM
Family Advocate, Head Start
South Middlesex Opportunity Council
Framingham, MA
- $25 USD / hour
…income, etc. Gives fully completed applications to the ERSEA Manager on…
Added 3 hours ago
SM
Family Advocate, Head Start
South Middlesex Opportunity Council
Framingham, MA
- $25 USD / hour
…income, etc. Gives fully completed applications to the ERSEA Manager on…
Added 3 hours ago
Chief Financial Officer
Transdev
Boston, MA
…and IT functions. Reporting directly to the Operator General Manager (OGM), the CFO serves as a strategic advisor to executive leadership and supports the long-term financial sustainability…
Added 3 hours ago
Customer Solutions Strategy Consultant
IBM
Boston, MA
…perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team.…
Added 3 hours ago
Senior Change Manager - Construction and Claims Advisory / HPM
Hoar Construction
BOISE, ID
The Senior Change Manager leads the evaluation, management, and resolution of complex construction changes, disputed change orders, claims, cost growth, schedule impacts, and related…
Added 3 hours ago
Occupational Therapist - Education and Development Intervention Services (EDIS)
ERP International
Maxwell AFB, AL
Added 3 hours ago
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Kansas City, MO
AECOM is seeking a Senior Manager, Smart Buildings & Connected Environments to lead the development and delivery of technology-enabled building and workplace solutions across strategic…
Added 3 hours ago
Systems Administrator - Kiteworks
SitusAMC
Jefferson City, MO
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or…
Added 3 hours ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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